Contents
Text Part Number OL-23769-01
Americas Headquarters
Page
N T E N T S
Footstand
Configuring Features, Templates, Services, and Users
Manager
How Users Obtain Support for the Cisco Unified IP Phone A-1
Viii
Audience
Overview
Organization
Chapter Description
Cisco Unified IP Phone 6900 Series
Related Documentation
Cisco Product Security Overview
Document Conventions
Convention Description
Boldface font
You press the D key
Information you must enter is in boldface screen font
Italic screen font
An Overview of the Cisco Unified IP Phone
1describes the buttons on the Cisco Unified IP Phone
Understanding the Cisco Unified IP Phones 6921, 6941, 6945,
Features on the Cisco Unified IP Phone
Cisco Unified IP Phone 6941
2describes the buttons on the Cisco Unified IP Phone 6941
Chapter
Features on the Cisco Unified IP Phone 6941
3describes the buttons on the Cisco Unified IP Phone
3shows the main components of the Cisco Unified IP Phone
Features on the Cisco Unified IP Phone
CDP
What Networking Protocols are Used?
Networking Protocol Purpose Usage Notes
Authentication on Cisco Unified IP Phones section
Dynamic Host Configuration Protocol chapter
Dhcp
Communications Manager System Guide
White paper
See the LLDP-MED and Cisco Discovery Protocol
Nologieswhitepaper0900aecd804cd46d.shtml
SIP
Cisco Unified Communications Manager
Communications Manager Security Guide
System Guide
Related Topics
Related Topic
Feature Overview
Configuring Telephony Features
Providing Users with Feature Information
Understanding Security Features for Cisco Unified IP Phones
Communications Manager
Refer to the Troubleshooting Guide for Cisco Unified
Topic Reference
Information
Overview of Supported Security Features
Feature Description
Security Profiles section on page 1-18for more information
Access section on
Understanding Security Profiles
Configuration Menu section on
Identifying Encrypted Phone Calls
Unified IP Phones section on page 1-21for more information
Establishing and Identifying Secure Conference Calls
Results of Action
Feature Used
Initiator’s Phone
Overview
Supporting 802.1X Authentication on Cisco Unified IP Phones
Security Restrictions
Configuring Cisco Unified IP Phones in Cisco Unified CM
Configuration chapter in the Cisco Communications
Communications Manager Features and Services Guide
Manager Administration Guide
Purpose For More Information
Communications Manager Administration Guide
Administration Guide
Communications Manager Administration Guide, Cisco
Manager Administration Guide, IP Phone Services
Unified Communications Manager
Communications Manager Administration Guide, End
Task Purpose For More Information
See the Providing Power to the Cisco Unified IP Phone
Installing Cisco Unified IP Phones
See the Installing the Cisco Unified IP Phone section
See the Footstand section on
Manager
Refer to Cisco Unified IP Phone 6921, 6941,
User Guide for Cisco Unified Communications
Terminology Differences
User Guide Administration and System Guides
Chapter Terminology Differences
A P T E R
Related Topic
Understanding the Phone Startup Process, Network Setup Menu,
Providing Power to the Cisco Unified IP Phone
Power Type Guidelines
Power Guidelines
Power Outage
Obtaining Additional Information about Power
Understanding Phone Configuration Files
Chapter Understanding Phone Configuration Files
Understanding the Phone Startup Process
Resolving Startup Problems,
Purpose Related Topics
Adding Phones to the Cisco Unified CM Database
Other information for the phone Contacting Cisco Unified CM
Requesting the Configuration File
Adding Phones to the Cisco Unified CM Database
Adding Phones with Auto-Registration
Administration Tool BAT updates information
Requires MAC Method Address?
Taps
Adding Phones with Auto-Registration and Taps
Adding Phones with Cisco Unified CM Administration
Converting a New Phone from Sccp to SIP
Using Cisco Unified IP Phones with Different Protocols
Adding Phones with BAT
Deploying a Phone in an Sccp and SIP Environment
Procedure
Determining the MAC Address for a Cisco Unified IP Phone
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Network Requirements
Before You Begin
Network and Access Ports, Handset, Speakerphone, Headset,
Cisco Unified Communications Manager Configuration
Network and Access Ports
Headset
Handset
Speakerphone
Audio Quality
See the Network and Access Ports section on
Installing the Cisco Unified IP Phone
See the Headset section on page 3-3for supported
See the Adding Phones to the Cisco Unified CM
Cisco Unified IP Phone 6921 and 6941 Cable Connections
Cisco Unified IP Phone 6961 Cable Connections
Cisco Unified IP Phone 6945 Cable Connections
Footstand
Reducing Power Consumption on the Phone
Cisco Unified IP Phone 6921
199283
Cisco
Higher Viewing Angle
Lower Viewing Angle
Mounting the Phone to the Wall
Verifying the Phone Startup Process
Hold Mute Speaker
Configuring Startup Network Settings
Configuring Security on the Cisco Unified IP Phone
Before You Begin
Configuration Menus on the Cisco Unified IP Phone
Configuring Settings on the Cisco Unified IP Phone
Select Admin Settings
Displaying a Configuration Menu
Press the Applications button
Unlocking and Locking Options, Editing Values,
Editing Values
Network Setup Menu, IPv4 Setup Menu Options,
Unlocking and Locking Options
Select
Network Setup Menu
Option Description To Change
Configuration
Configure both to auto-negotiate
PC Vlan
System Enterprise Phone
Discovery protocol, which should match the protocol
IPv4 Setup Menu Options
Device Phone Phone
IPv4 Setup Menu Options
Related Topics
802.1X Authentication and Status
Security Configuration Menu
Device Phone Phone Configuration
Trust List Menu
Security Config 802.1X Authentication
Choose Applications Admin Settings
Device Authentication
Settings Security Configuration
Configuring Features, Templates, Services, and Users
Set Builtin Bridge Enable to On
Feature Description Configuration Reference
Choose System Service Parameter and select
Common Phone Profile
Configuration System Enterprise Phone
Configuration Device Device Settings
Features and Services Guide, Call Display
Features and Services Guide, Cisco Call
Administration Guide, Directory Number
Forward Maximum Hop Count service parameter
Services Guide, Monitoring and Recording
Services Guide, Call Park and Directed Call
Configuring the Phone to Support Call
Understanding Directory Numbers
Extension Mobility chapter in the Cisco
Services Guide
Unified Communications Manager Features
CMC
Services Guide, Cisco Web Dialer
Services Guide, Do Not Disturb
Services Guide, Immediate Divert
Administration Guide, Hunt Group
Feature, see the Cisco Unified Communications
Manager Features and Services Guide, Hold
Services Guide, Intercom
Communications Manager Feature
Refer to Cisco Unified Communications
Manager System Guide, Cisco Unified IP
Services Guide, Music On Hold
Features and Services Guide, Malicious
Administration Guide, Message Waiting
Administration Guide, Phone Button
Features and Services Guide Barge
Features and Services Guide, Quality
Unified IP Phone 6921, 6941, 6945,
Administration Guide, Conference
Overview of Supported Security Features
Bridge Configuration
Creating Custom Phone Rings section
Services
Join and Direct Transfer Policy
Administration Guide, Time Period
Administration Guide, Cisco Voice-Mail
Configuring Corporate Directories
Configuring Corporate and Personal Directories
Configuring Personal Directory
Personal Directory consists of the following features
Modifying Phone Button Templates
Click Save
Configuring Softkey Templates
Supported as a Softkey on Cisco
Feature Configuration 6961
Unified IP Phone Softkey Template
DND
Setting Up Services
Managing the User Options Web Pages
Giving Users Access to the User Options Web Pages
Adding Users to Cisco Unified Communications Manager
Click Save Selected/Changes
Click Add Selected
Enter the appropriate search criteria and click Find
Specifying Options that Appear on the User Options Web Pages
Configuring the Phone to Support Call Waiting
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Customizing the Cisco Unified IP Phone
Customizing and Modifying Configuration Files
DistinctiveRingList File Format Requirements
Creating Custom Phone Rings
PCM File Requirements for Custom Ring Types
Configuring a Custom Phone Ring
Configuring the Idle Display
Field Description
Page
Model Information Screen, Status Menu,
Model Information Screen
Status Messages Screen
Status Menu
Network Setup Menu section on page 4-4for
Administration section on page 2-10for details
Select Status Messages
Message Description Possible Explanation and Action
Network Setup Menu section on
Address. See the Network Setup Menu section
If you are using DHCP, check the Dhcp server
On page 4-4for details on assigning a static IP
Menu section on page 4-4for details
Setup Menu section on page 4-4for details on
Network Statistics Screen
Select Status Network Statistics
Port IPv4
Call Statistics Screen
Select Call Statistics
Select Status
Call Statistics screen displays these items
Voice Quality Metrics
MOS LQK
Security Configuration
Voice stream
Cisco Unified IP Phone uses
Security Configuration screen displays these items
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Monitoring the Cisco Unified IP Phone Remotely
Http//IPaddress
Accessing the Web Page for a Phone
Choose Device Phone
Disabling and Enabling Web Page Access
Device Information
UDI
Network Setup
Description
Description
Network Statistics
Number of Lldp TLVs that are not recognized on the phone
Lldp
Streaming Statistics
Device Logs
Streaming Statistics Area Items
Stream
Configuring Settings on the Cisco Unified IP Phone chapter
Resolving Startup Problems
Troubleshooting and Maintenance
Chapter Resolving Startup Problems
Identifying Error Messages
Choose Tools Control Center Feature Services
Verifying DNS Settings
Experiencing problems
Symptom Cisco Unified IP Phone Unable to Obtain IP Address
Verifying Dhcp Settings
Cisco Unified IP Phone Resets Unexpectedly
Verifying the Physical Connection
Identifying Intermittent Network Outages
Verifying the Voice Vlan Configuration
Checking Static IP Address Settings
Verifying that the Phones Have Not Been Intentionally Reset
Eliminating DNS or Other Connectivity Errors
Problem Possible Cause
Troubleshooting Cisco Unified IP Phone Security
Checking Power Connection
General Troubleshooting Tips
Displaying these statistics
Summary Explanation
Locking Options section on page 4-3 for details
Halfduxcollisionexceedthreshold
To resolve this problem, re-enable the port from the switch
Performing a Basic Reset
Resetting or Restoring the Cisco Unified IP Phone
Performing a Factory Reset
Operation Performing Explanation
Monitoring the Voice Quality of Calls
Metric Change Condition
Troubleshooting Tips
Cisco Unified IP Phone Troubleshooting Resources
Where to Go for More Troubleshooting Information
Cleaning the Cisco Unified IP Phone
Chapter Cleaning the Cisco Unified IP Phone
Providing Information to Users Via a Website
How Users Access a Voice Messaging System
Installing the Synchronizer
How Users Configure Personal Directory Entries
Configuring the Synchronizer
Support for International Call Logging
Installing the Cisco Unified CM Locale Installer
Appendix Support for International Call Logging
Specification Value or Range
Physical and Operating Environment Specifications
Network and Access Port Pinouts
Cable Specifications
Network Port Connector
Pin Number Function
Table C-3describes the access port connector pinouts
Access Port Connector
Appendix Network and Access Port Pinouts
Example User Information for these Procedures
Basic Phone Administration Steps
Adding a User From an External Ldap Directory
Adding a User to Cisco Unified CM
Choose System Ldap Ldap Directory
Click Perform Full Sync Now
Example doe
Configuring the Phone
Proceed to the section Configuring the Phone, page D-3
Appendix Configuring the Phone
Appendix Configuring the Phone
Associate the user with the device
Performing Final End User Configuration Steps
Choose User Management End User
Click Device Associations
Installing the Wall Mount Kit for the Cisco
Installing the Bracket
Figure E-2 Mounting the Wall Bracket
Figure E-3 Attaching the Phone Bracket
Figure E-4 Preparing the Handset Hook
Figure E-5 Attaching the Cables
Figure E-6 Attaching the Phone to the Wall Bracket
Appendix Installing the Bracket
ADA Non-Lockable Wall Mount Kit for 6900 Series
Cisco Unified IP Phone Non-Lockable Wall Mount
Package includes these items
Following figure shows the contents of the Wall Mount kit
Components
Before You Begin
Install Non-Lockable Wall Mount Kit for Phone
Figure F-4 Mount the Wall Bracket
Figure F-5 Attach Phone Bracket
Remove Phone from Non-Lockable Wall Mount
Proceed to of Installing the Bracket, page E-2
Figure F-7
Figure F-8
Protocol Features
Feature Support by Protocol for the Cisco
Appendix
Sccp SIP
Tool
Numerics
Barge Access port
Configuration file Creating
Conference joining Configurable call forward display
DistinctiveRingList.xml file format Divert
Data Vlan Days Backlight Not Active Debug Display web
Feature buttons Applications
Fast dials Address book Fast dial service
Contacts
Navigation Programmable line button
Shared line Hold reversion
Services URL button Hold button, description
Speed dialing G-4 Host Name Time-of-Day Routing
Http
SW Port Configuration
IP address, troubleshooting 9-3IPv4 Configuration
Private Line Automated Ringdown Plar
Network Configuration web
Cast CDP Dhcp Http Rtcp RTP Sccp SIP Srtp TCP Tftp TLS UDP
Sccp Secure conference 5-13,G-4
Settings menu access
Status messages Status Messages screen Status Messages web
Srst Srtp
Stream 1 web
LLDP-MED
Vlan
Time zone update TLS Transfer
Transfer button, description
IN-11
Wideband codec XmlDefault.cnf.xml
IN-12