Page 71
Chapter
Configuring Startup Network Settings
Table 3-2 | LED Diagnostic Status | | | |
| | | | | |
Hardware Test | | MWI | Hold | Mute | Speaker |
| | | | | |
Power is Ready | | On | On | On | On |
| | | | |
Flash is Accessible | — | On | On | On |
| | | | |
RAM Test Successful | — | — | On | On |
| | | | |
Ethernet Test Successful | — | — | — | On |
| | | | | |
2.The screen displays the Cisco Systems, Inc., logo screen.
3.These messages appear as the phone starts up.
–Phone not registered
4.The home screen displays:
–Current date and time
–Primary directory number
–Additional directory numbers and speed dial numbers, if configured (Only on Cisco Unified IP Phone 6961)
–Softkeys
If the phone successfully passes through these stages, it has started up properly. If the phone does not start up properly, see the “Resolving Startup Problems” section on page 9-1.
Configuring Startup Network Settings
If you are not using DHCP in your network, you must configure these network settings on the
Cisco Unified IP Phone after installing the phone on the network:
•IP address
•IP subnet information
•TFTP server IP address
•You also may configure the domain name and the DNS server settings, if necessary.
Collect this information and see the instructions in Chapter 4, “Configuring Settings on the Cisco Unified IP Phone.”
Configuring Security on the Cisco Unified IP Phone
The security features protect against several threats, including threats to the identity of the phone and to data. These features establish and maintain secure communication streams between the phone and the Cisco Unified Communications Manager server, and digitally sign files before they are delivered.
For more information about the security features, see the “Understanding Security Features for Cisco Unified IP Phones” section on page 1-14. Also, refer to Cisco Unified Communications Manager Security Guide.
You can initiate the installation of an LSC from the Security Configuration menu on the phone. This menu also lets you update or remove an LSC.
Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
Contents
Text Part Number OL-23769-01
Americas Headquarters
Page
N T E N T S
Footstand
Configuring Features, Templates, Services, and Users
Manager
How Users Obtain Support for the Cisco Unified IP Phone A-1
Viii
Chapter Description
Overview
Audience
Organization
Cisco Unified IP Phone 6900 Series
Related Documentation
Boldface font
Document Conventions
Cisco Product Security Overview
Convention Description
You press the D key
Information you must enter is in boldface screen font
Italic screen font
An Overview of the Cisco Unified IP Phone
1describes the buttons on the Cisco Unified IP Phone
Understanding the Cisco Unified IP Phones 6921, 6941, 6945,
Features on the Cisco Unified IP Phone
Cisco Unified IP Phone 6941
2describes the buttons on the Cisco Unified IP Phone 6941
Chapter
Features on the Cisco Unified IP Phone 6941
3describes the buttons on the Cisco Unified IP Phone
3shows the main components of the Cisco Unified IP Phone
Features on the Cisco Unified IP Phone
CDP
What Networking Protocols are Used?
Networking Protocol Purpose Usage Notes
Communications Manager System Guide
Dynamic Host Configuration Protocol chapter
Authentication on Cisco Unified IP Phones section
Dhcp
SIP
See the LLDP-MED and Cisco Discovery Protocol
White paper
Nologieswhitepaper0900aecd804cd46d.shtml
Related Topics
Communications Manager Security Guide
Cisco Unified Communications Manager
System Guide
Related Topic
Feature Overview
Configuring Telephony Features
Providing Users with Feature Information
Understanding Security Features for Cisco Unified IP Phones
Communications Manager
Refer to the Troubleshooting Guide for Cisco Unified
Topic Reference
Information
Overview of Supported Security Features
Feature Description
Security Profiles section on page 1-18for more information
Access section on
Unified IP Phones section on page 1-21for more information
Configuration Menu section on
Understanding Security Profiles
Identifying Encrypted Phone Calls
Establishing and Identifying Secure Conference Calls
Results of Action
Feature Used
Initiator’s Phone
Overview
Supporting 802.1X Authentication on Cisco Unified IP Phones
Security Restrictions
Configuring Cisco Unified IP Phones in Cisco Unified CM
Purpose For More Information
Communications Manager Features and Services Guide
Configuration chapter in the Cisco Communications
Manager Administration Guide
Manager Administration Guide, IP Phone Services
Administration Guide
Communications Manager Administration Guide
Communications Manager Administration Guide, Cisco
Unified Communications Manager
Communications Manager Administration Guide, End
Task Purpose For More Information
See the Footstand section on
Installing Cisco Unified IP Phones
See the Providing Power to the Cisco Unified IP Phone
See the Installing the Cisco Unified IP Phone section
Manager
Refer to Cisco Unified IP Phone 6921, 6941,
User Guide for Cisco Unified Communications
Terminology Differences
User Guide Administration and System Guides
Chapter Terminology Differences
A P T E R
Related Topic
Understanding the Phone Startup Process, Network Setup Menu,
Providing Power to the Cisco Unified IP Phone
Power Type Guidelines
Power Guidelines
Power Outage
Obtaining Additional Information about Power
Understanding Phone Configuration Files
Chapter Understanding Phone Configuration Files
Adding Phones to the Cisco Unified CM Database
Resolving Startup Problems,
Understanding the Phone Startup Process
Purpose Related Topics
Other information for the phone Contacting Cisco Unified CM
Requesting the Configuration File
Adding Phones to the Cisco Unified CM Database
Taps
Administration Tool BAT updates information
Adding Phones with Auto-Registration
Requires MAC Method Address?
Adding Phones with Auto-Registration and Taps
Adding Phones with Cisco Unified CM Administration
Converting a New Phone from Sccp to SIP
Using Cisco Unified IP Phones with Different Protocols
Adding Phones with BAT
Deploying a Phone in an Sccp and SIP Environment
Procedure
Determining the MAC Address for a Cisco Unified IP Phone
OL-23769-01
Network Requirements
Before You Begin
Network and Access Ports, Handset, Speakerphone, Headset,
Cisco Unified Communications Manager Configuration
Network and Access Ports
Headset
Handset
Speakerphone
Audio Quality
See the Adding Phones to the Cisco Unified CM
Installing the Cisco Unified IP Phone
See the Network and Access Ports section on
See the Headset section on page 3-3for supported
Cisco Unified IP Phone 6921 and 6941 Cable Connections
Cisco Unified IP Phone 6961 Cable Connections
Cisco Unified IP Phone 6945 Cable Connections
Footstand
Reducing Power Consumption on the Phone
Cisco Unified IP Phone 6921
199283
Cisco
Higher Viewing Angle
Lower Viewing Angle
Mounting the Phone to the Wall
Verifying the Phone Startup Process
Hold Mute Speaker
Configuring Startup Network Settings
Configuring Security on the Cisco Unified IP Phone
Before You Begin
Configuration Menus on the Cisco Unified IP Phone
Configuring Settings on the Cisco Unified IP Phone
Unlocking and Locking Options, Editing Values,
Displaying a Configuration Menu
Select Admin Settings
Press the Applications button
Editing Values
Network Setup Menu, IPv4 Setup Menu Options,
Unlocking and Locking Options
Select
Network Setup Menu
Option Description To Change
System Enterprise Phone
Configure both to auto-negotiate
Configuration
PC Vlan
Discovery protocol, which should match the protocol
IPv4 Setup Menu Options
Device Phone Phone
IPv4 Setup Menu Options
Related Topics
Trust List Menu
Security Configuration Menu
802.1X Authentication and Status
Device Phone Phone Configuration
Settings Security Configuration
Choose Applications Admin Settings
Security Config 802.1X Authentication
Device Authentication
Configuring Features, Templates, Services, and Users
Set Builtin Bridge Enable to On
Feature Description Configuration Reference
Choose System Service Parameter and select
Common Phone Profile
Configuration System Enterprise Phone
Configuration Device Device Settings
Forward Maximum Hop Count service parameter
Features and Services Guide, Cisco Call
Features and Services Guide, Call Display
Administration Guide, Directory Number
Understanding Directory Numbers
Services Guide, Call Park and Directed Call
Services Guide, Monitoring and Recording
Configuring the Phone to Support Call
Extension Mobility chapter in the Cisco
Services Guide
Unified Communications Manager Features
CMC
Services Guide, Cisco Web Dialer
Services Guide, Do Not Disturb
Services Guide, Immediate Divert
Administration Guide, Hunt Group
Feature, see the Cisco Unified Communications
Manager Features and Services Guide, Hold
Manager System Guide, Cisco Unified IP
Communications Manager Feature
Services Guide, Intercom
Refer to Cisco Unified Communications
Services Guide, Music On Hold
Features and Services Guide, Malicious
Administration Guide, Message Waiting
Unified IP Phone 6921, 6941, 6945,
Features and Services Guide Barge
Administration Guide, Phone Button
Features and Services Guide, Quality
Creating Custom Phone Rings section
Overview of Supported Security Features
Administration Guide, Conference
Bridge Configuration
Services
Join and Direct Transfer Policy
Administration Guide, Time Period
Administration Guide, Cisco Voice-Mail
Personal Directory consists of the following features
Configuring Corporate and Personal Directories
Configuring Corporate Directories
Configuring Personal Directory
Modifying Phone Button Templates
Click Save
Configuring Softkey Templates
DND
Feature Configuration 6961
Supported as a Softkey on Cisco
Unified IP Phone Softkey Template
Setting Up Services
Managing the User Options Web Pages
Giving Users Access to the User Options Web Pages
Adding Users to Cisco Unified Communications Manager
Click Save Selected/Changes
Click Add Selected
Enter the appropriate search criteria and click Find
Specifying Options that Appear on the User Options Web Pages
Configuring the Phone to Support Call Waiting
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Customizing the Cisco Unified IP Phone
Customizing and Modifying Configuration Files
DistinctiveRingList File Format Requirements
Creating Custom Phone Rings
PCM File Requirements for Custom Ring Types
Configuring a Custom Phone Ring
Configuring the Idle Display
Field Description
Page
Model Information Screen, Status Menu,
Model Information Screen
Status Messages Screen
Status Menu
Message Description Possible Explanation and Action
Administration section on page 2-10for details
Network Setup Menu section on page 4-4for
Select Status Messages
On page 4-4for details on assigning a static IP
Address. See the Network Setup Menu section
Network Setup Menu section on
If you are using DHCP, check the Dhcp server
Menu section on page 4-4for details
Setup Menu section on page 4-4for details on
Network Statistics Screen
Select Status Network Statistics
Port IPv4
Call Statistics Screen
Voice Quality Metrics
Select Status
Select Call Statistics
Call Statistics screen displays these items
Cisco Unified IP Phone uses
Security Configuration
MOS LQK
Voice stream
Security Configuration screen displays these items
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Monitoring the Cisco Unified IP Phone Remotely
Http//IPaddress
Accessing the Web Page for a Phone
Choose Device Phone
Disabling and Enabling Web Page Access
Device Information
UDI
Network Setup
Description
Description
Network Statistics
Number of Lldp TLVs that are not recognized on the phone
Lldp
Streaming Statistics
Device Logs
Streaming Statistics Area Items
Stream
Configuring Settings on the Cisco Unified IP Phone chapter
Resolving Startup Problems
Troubleshooting and Maintenance
Chapter Resolving Startup Problems
Identifying Error Messages
Choose Tools Control Center Feature Services
Verifying DNS Settings
Experiencing problems
Symptom Cisco Unified IP Phone Unable to Obtain IP Address
Identifying Intermittent Network Outages
Cisco Unified IP Phone Resets Unexpectedly
Verifying Dhcp Settings
Verifying the Physical Connection
Eliminating DNS or Other Connectivity Errors
Checking Static IP Address Settings
Verifying the Voice Vlan Configuration
Verifying that the Phones Have Not Been Intentionally Reset
Problem Possible Cause
Troubleshooting Cisco Unified IP Phone Security
Checking Power Connection
General Troubleshooting Tips
Displaying these statistics
Summary Explanation
Locking Options section on page 4-3 for details
Halfduxcollisionexceedthreshold
To resolve this problem, re-enable the port from the switch
Operation Performing Explanation
Resetting or Restoring the Cisco Unified IP Phone
Performing a Basic Reset
Performing a Factory Reset
Monitoring the Voice Quality of Calls
Metric Change Condition
Troubleshooting Tips
Cisco Unified IP Phone Troubleshooting Resources
Where to Go for More Troubleshooting Information
Cleaning the Cisco Unified IP Phone
Chapter Cleaning the Cisco Unified IP Phone
Providing Information to Users Via a Website
How Users Access a Voice Messaging System
Installing the Synchronizer
How Users Configure Personal Directory Entries
Configuring the Synchronizer
Support for International Call Logging
Installing the Cisco Unified CM Locale Installer
Appendix Support for International Call Logging
Specification Value or Range
Physical and Operating Environment Specifications
Pin Number Function
Cable Specifications
Network and Access Port Pinouts
Network Port Connector
Table C-3describes the access port connector pinouts
Access Port Connector
Appendix Network and Access Port Pinouts
Example User Information for these Procedures
Basic Phone Administration Steps
Click Perform Full Sync Now
Adding a User to Cisco Unified CM
Adding a User From an External Ldap Directory
Choose System Ldap Ldap Directory
Example doe
Configuring the Phone
Proceed to the section Configuring the Phone, page D-3
Appendix Configuring the Phone
Appendix Configuring the Phone
Click Device Associations
Performing Final End User Configuration Steps
Associate the user with the device
Choose User Management End User
Installing the Wall Mount Kit for the Cisco
Installing the Bracket
Figure E-2 Mounting the Wall Bracket
Figure E-3 Attaching the Phone Bracket
Figure E-4 Preparing the Handset Hook
Figure E-5 Attaching the Cables
Figure E-6 Attaching the Phone to the Wall Bracket
Appendix Installing the Bracket
ADA Non-Lockable Wall Mount Kit for 6900 Series
Cisco Unified IP Phone Non-Lockable Wall Mount
Package includes these items
Following figure shows the contents of the Wall Mount kit
Components
Before You Begin
Install Non-Lockable Wall Mount Kit for Phone
Figure F-4 Mount the Wall Bracket
Figure F-5 Attach Phone Bracket
Remove Phone from Non-Lockable Wall Mount
Proceed to of Installing the Bracket, page E-2
Figure F-7
Figure F-8
Protocol Features
Feature Support by Protocol for the Cisco
Appendix
Sccp SIP
Tool
Numerics
Barge Access port
Configuration file Creating
Conference joining Configurable call forward display
DistinctiveRingList.xml file format Divert
Data Vlan Days Backlight Not Active Debug Display web
Navigation Programmable line button
Fast dials Address book Fast dial service
Feature buttons Applications
Contacts
Http
Services URL button Hold button, description
Shared line Hold reversion
Speed dialing G-4 Host Name Time-of-Day Routing
SW Port Configuration
IP address, troubleshooting 9-3IPv4 Configuration
Private Line Automated Ringdown Plar
Network Configuration web
Cast CDP Dhcp Http Rtcp RTP Sccp SIP Srtp TCP Tftp TLS UDP
Sccp Secure conference 5-13,G-4
Settings menu access
LLDP-MED
Srst Srtp
Status messages Status Messages screen Status Messages web
Stream 1 web
Vlan
Time zone update TLS Transfer
Transfer button, description
IN-11
Wideband codec XmlDefault.cnf.xml
IN-12