Cisco Systems 6921 manual Understanding Security Profiles, Identifying Encrypted Phone Calls

Page 30

Chapter

Understanding Security Features for Cisco Unified IP Phones

Table 1-6

Overview of Security Features (continued)

 

 

 

Feature

 

Description

 

 

Phone hardening

Additional security options, which you control from Cisco Unified CM

 

 

Administration:

 

 

Disabling PC port

 

 

Disabling PC Voice VLAN access

 

 

Disabling access to web pages for a phone

 

 

Note You can view current settings for the PC Port Disabled, GARP Enabled,

 

 

and Voice VLAN enabled options by looking at the phone’s Security

 

 

Configuration menu. For more information, see the “Security

 

 

Configuration Menu” section on page 4-9.

 

 

802.1X Authentication

The Cisco Unified IP Phone can use 802.1X authentication to request and gain

 

 

access to the network. See the “Supporting 802.1X Authentication on Cisco

 

 

Unified IP Phones” section on page 1-21for more information.

 

 

 

Related Topics

Understanding Security Profiles, page 1-18

Identifying Encrypted Phone Calls, page 1-18

Security Restrictions, page 1-22

Understanding Security Profiles

All Cisco Unified IP Phones that support Cisco Unified CM use a security profile, which defines whether the phone is nonsecure or encrypted. For information about configuring the security profile and applying the profile to the phone, refer to Cisco Unified Communications Manager Security Guide.

To view the security mode that is set for the phone, look at the Security Mode setting in the Security Configuration menu. For more information, see the “Security Configuration Menu” section on page 4-9.

Related Topics

Identifying Encrypted Phone Calls, page 1-18

Security Restrictions, page 1-22

Identifying Encrypted Phone Calls

When security is implemented for a phone, you can identify encrypted phone calls by icons on the screen on the phone. You can also determine if the connected phone is secure and protected if a security tone plays at the beginning of the call.

In a secure call, all call signaling and media streams are encrypted. An encrypted call offers a high level of security, providing integrity and privacy to the call. When a call in progress is being encrypted, the call progress icon to the right of the call duration timer in the phone LCD screen changes to the lock

icon: .

If the call is routed through non-IP call legs, for example, PSTN, the call may be nonsecure even though it is encrypted within the IP network and has a lock icon associated with it.

 

 

 

Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

 

 

 

 

1-18

 

OL-23769-01

 

 

 

 

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Contents Americas Headquarters Text Part Number OL-23769-01Page N T E N T S Footstand Configuring Features, Templates, Services, and Users Manager How Users Obtain Support for the Cisco Unified IP Phone A-1 Viii Organization OverviewAudience Chapter DescriptionRelated Documentation Cisco Unified IP Phone 6900 SeriesConvention Description Document ConventionsCisco Product Security Overview Boldface fontInformation you must enter is in boldface screen font Italic screen fontYou press the D key An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phones 6921, 6941, 6945, 1describes the buttons on the Cisco Unified IP PhoneFeatures on the Cisco Unified IP Phone 2describes the buttons on the Cisco Unified IP Phone 6941 Cisco Unified IP Phone 6941Chapter Features on the Cisco Unified IP Phone 6941 3shows the main components of the Cisco Unified IP Phone 3describes the buttons on the Cisco Unified IP PhoneFeatures on the Cisco Unified IP Phone What Networking Protocols are Used? Networking Protocol Purpose Usage NotesCDP Dhcp Dynamic Host Configuration Protocol chapterAuthentication on Cisco Unified IP Phones section Communications Manager System GuideNologieswhitepaper0900aecd804cd46d.shtml See the LLDP-MED and Cisco Discovery ProtocolWhite paper SIPSystem Guide Communications Manager Security GuideCisco Unified Communications Manager Related TopicsFeature Overview Configuring Telephony FeaturesRelated Topic Understanding Security Features for Cisco Unified IP Phones Providing Users with Feature InformationRefer to the Troubleshooting Guide for Cisco Unified Topic ReferenceCommunications Manager Overview of Supported Security Features Feature DescriptionInformation Access section on Security Profiles section on page 1-18for more informationIdentifying Encrypted Phone Calls Configuration Menu section onUnderstanding Security Profiles Unified IP Phones section on page 1-21for more informationEstablishing and Identifying Secure Conference Calls Feature Used Initiator’s PhoneResults of Action Supporting 802.1X Authentication on Cisco Unified IP Phones OverviewSecurity Restrictions Configuring Cisco Unified IP Phones in Cisco Unified CM Manager Administration Guide Communications Manager Features and Services GuideConfiguration chapter in the Cisco Communications Purpose For More InformationCommunications Manager Administration Guide, Cisco Administration GuideCommunications Manager Administration Guide Manager Administration Guide, IP Phone ServicesCommunications Manager Administration Guide, End Task Purpose For More InformationUnified Communications Manager See the Installing the Cisco Unified IP Phone section Installing Cisco Unified IP PhonesSee the Providing Power to the Cisco Unified IP Phone See the Footstand section onRefer to Cisco Unified IP Phone 6921, 6941, User Guide for Cisco Unified CommunicationsManager User Guide Administration and System Guides Terminology DifferencesChapter Terminology Differences A P T E R Related Topic Providing Power to the Cisco Unified IP Phone Understanding the Phone Startup Process, Network Setup Menu,Power Guidelines Power OutagePower Type Guidelines Understanding Phone Configuration Files Obtaining Additional Information about PowerChapter Understanding Phone Configuration Files Purpose Related Topics Resolving Startup Problems,Understanding the Phone Startup Process Adding Phones to the Cisco Unified CM DatabaseRequesting the Configuration File Adding Phones to the Cisco Unified CM DatabaseOther information for the phone Contacting Cisco Unified CM Requires MAC Method Address? Administration Tool BAT updates informationAdding Phones with Auto-Registration TapsAdding Phones with Cisco Unified CM Administration Adding Phones with Auto-Registration and TapsUsing Cisco Unified IP Phones with Different Protocols Adding Phones with BATConverting a New Phone from Sccp to SIP Procedure Deploying a Phone in an Sccp and SIP EnvironmentDetermining the MAC Address for a Cisco Unified IP Phone OL-23769-01 Before You Begin Network RequirementsCisco Unified Communications Manager Configuration Network and Access PortsNetwork and Access Ports, Handset, Speakerphone, Headset, Handset SpeakerphoneHeadset Audio Quality See the Headset section on page 3-3for supported Installing the Cisco Unified IP PhoneSee the Network and Access Ports section on See the Adding Phones to the Cisco Unified CMCisco Unified IP Phone 6921 and 6941 Cable Connections Cisco Unified IP Phone 6961 Cable Connections Cisco Unified IP Phone 6945 Cable Connections Reducing Power Consumption on the Phone FootstandCisco Unified IP Phone 6921 199283 Cisco Higher Viewing Angle Mounting the Phone to the Wall Verifying the Phone Startup ProcessLower Viewing Angle Configuring Startup Network Settings Configuring Security on the Cisco Unified IP PhoneHold Mute Speaker Before You Begin Configuring Settings on the Cisco Unified IP Phone Configuration Menus on the Cisco Unified IP PhonePress the Applications button Displaying a Configuration MenuSelect Admin Settings Unlocking and Locking Options, Editing Values,Network Setup Menu, IPv4 Setup Menu Options, Unlocking and Locking OptionsEditing Values Network Setup Menu Option Description To ChangeSelect PC Vlan Configure both to auto-negotiateConfiguration System Enterprise PhoneIPv4 Setup Menu Options Device Phone PhoneDiscovery protocol, which should match the protocol IPv4 Setup Menu Options Related Topics Device Phone Phone Configuration Security Configuration Menu802.1X Authentication and Status Trust List MenuDevice Authentication Choose Applications Admin SettingsSecurity Config 802.1X Authentication Settings Security ConfigurationConfiguring Features, Templates, Services, and Users Feature Description Configuration Reference Choose System Service Parameter and selectSet Builtin Bridge Enable to On Configuration System Enterprise Phone Configuration Device Device SettingsCommon Phone Profile Administration Guide, Directory Number Features and Services Guide, Cisco CallFeatures and Services Guide, Call Display Forward Maximum Hop Count service parameterConfiguring the Phone to Support Call Services Guide, Call Park and Directed CallServices Guide, Monitoring and Recording Understanding Directory NumbersServices Guide Unified Communications Manager FeaturesExtension Mobility chapter in the Cisco Services Guide, Cisco Web Dialer CMCServices Guide, Immediate Divert Services Guide, Do Not DisturbFeature, see the Cisco Unified Communications Manager Features and Services Guide, HoldAdministration Guide, Hunt Group Refer to Cisco Unified Communications Communications Manager FeatureServices Guide, Intercom Manager System Guide, Cisco Unified IPFeatures and Services Guide, Malicious Administration Guide, Message WaitingServices Guide, Music On Hold Features and Services Guide, Quality Features and Services Guide BargeAdministration Guide, Phone Button Unified IP Phone 6921, 6941, 6945,Bridge Configuration Overview of Supported Security FeaturesAdministration Guide, Conference Creating Custom Phone Rings sectionServices Administration Guide, Time Period Administration Guide, Cisco Voice-MailJoin and Direct Transfer Policy Configuring Personal Directory Configuring Corporate and Personal DirectoriesConfiguring Corporate Directories Personal Directory consists of the following featuresModifying Phone Button Templates Click Save Configuring Softkey Templates Unified IP Phone Softkey Template Feature Configuration 6961Supported as a Softkey on Cisco DNDSetting Up Services Giving Users Access to the User Options Web Pages Adding Users to Cisco Unified Communications ManagerManaging the User Options Web Pages Click Add Selected Enter the appropriate search criteria and click FindClick Save Selected/Changes Specifying Options that Appear on the User Options Web Pages Configuring the Phone to Support Call Waiting OL-23769-01 Customizing and Modifying Configuration Files Customizing the Cisco Unified IP PhoneCreating Custom Phone Rings DistinctiveRingList File Format RequirementsConfiguring a Custom Phone Ring PCM File Requirements for Custom Ring TypesConfiguring the Idle Display Field Description Page Model Information Screen Model Information Screen, Status Menu,Status Menu Status Messages ScreenSelect Status Messages Administration section on page 2-10for detailsNetwork Setup Menu section on page 4-4for Message Description Possible Explanation and ActionIf you are using DHCP, check the Dhcp server Address. See the Network Setup Menu sectionNetwork Setup Menu section on On page 4-4for details on assigning a static IPSetup Menu section on page 4-4for details on Menu section on page 4-4for detailsNetwork Statistics Screen Select Status Network Statistics Call Statistics Screen Port IPv4Call Statistics screen displays these items Select StatusSelect Call Statistics Voice Quality MetricsVoice stream Security ConfigurationMOS LQK Cisco Unified IP Phone usesSecurity Configuration screen displays these items OL-23769-01 Monitoring the Cisco Unified IP Phone Remotely Accessing the Web Page for a Phone Http//IPaddressDisabling and Enabling Web Page Access Device InformationChoose Device Phone Network Setup UDIDescription Description Network Statistics Lldp Number of Lldp TLVs that are not recognized on the phoneDevice Logs Streaming StatisticsStreaming Statistics Area Items Stream Configuring Settings on the Cisco Unified IP Phone chapter Troubleshooting and Maintenance Resolving Startup ProblemsChapter Resolving Startup Problems Identifying Error Messages Verifying DNS Settings Choose Tools Control Center Feature ServicesSymptom Cisco Unified IP Phone Unable to Obtain IP Address Experiencing problemsVerifying the Physical Connection Cisco Unified IP Phone Resets UnexpectedlyVerifying Dhcp Settings Identifying Intermittent Network OutagesVerifying that the Phones Have Not Been Intentionally Reset Checking Static IP Address SettingsVerifying the Voice Vlan Configuration Eliminating DNS or Other Connectivity ErrorsTroubleshooting Cisco Unified IP Phone Security Checking Power ConnectionProblem Possible Cause General Troubleshooting Tips Summary Explanation Locking Options section on page 4-3 for detailsDisplaying these statistics To resolve this problem, re-enable the port from the switch HalfduxcollisionexceedthresholdPerforming a Factory Reset Resetting or Restoring the Cisco Unified IP PhonePerforming a Basic Reset Operation Performing ExplanationMonitoring the Voice Quality of Calls Troubleshooting Tips Metric Change ConditionWhere to Go for More Troubleshooting Information Cleaning the Cisco Unified IP PhoneCisco Unified IP Phone Troubleshooting Resources Chapter Cleaning the Cisco Unified IP Phone Providing Information to Users Via a Website How Users Access a Voice Messaging System How Users Configure Personal Directory Entries Installing the SynchronizerConfiguring the Synchronizer Installing the Cisco Unified CM Locale Installer Support for International Call LoggingAppendix Support for International Call Logging Physical and Operating Environment Specifications Specification Value or RangeNetwork Port Connector Cable SpecificationsNetwork and Access Port Pinouts Pin Number FunctionAccess Port Connector Table C-3describes the access port connector pinoutsAppendix Network and Access Port Pinouts Basic Phone Administration Steps Example User Information for these ProceduresChoose System Ldap Ldap Directory Adding a User to Cisco Unified CMAdding a User From an External Ldap Directory Click Perform Full Sync NowConfiguring the Phone Proceed to the section Configuring the Phone, page D-3Example doe Appendix Configuring the Phone Appendix Configuring the Phone Choose User Management End User Performing Final End User Configuration StepsAssociate the user with the device Click Device AssociationsInstalling the Wall Mount Kit for the Cisco Installing the Bracket Figure E-2 Mounting the Wall Bracket Figure E-3 Attaching the Phone Bracket Figure E-4 Preparing the Handset Hook Figure E-5 Attaching the Cables Figure E-6 Attaching the Phone to the Wall Bracket Appendix Installing the Bracket Cisco Unified IP Phone Non-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit for 6900 SeriesFollowing figure shows the contents of the Wall Mount kit ComponentsPackage includes these items Install Non-Lockable Wall Mount Kit for Phone Before You BeginFigure F-4 Mount the Wall Bracket Figure F-5 Attach Phone Bracket Proceed to of Installing the Bracket, page E-2 Remove Phone from Non-Lockable Wall MountFigure F-7 Figure F-8 Feature Support by Protocol for the Cisco Protocol FeaturesAppendix Sccp SIP Tool Barge Access port NumericsConference joining Configurable call forward display Configuration file CreatingData Vlan Days Backlight Not Active Debug Display web DistinctiveRingList.xml file format DivertContacts Fast dials Address book Fast dial serviceFeature buttons Applications Navigation Programmable line buttonSpeed dialing G-4 Host Name Time-of-Day Routing Services URL button Hold button, descriptionShared line Hold reversion HttpIP address, troubleshooting 9-3IPv4 Configuration SW Port ConfigurationNetwork Configuration web Cast CDP Dhcp Http Rtcp RTP Sccp SIP Srtp TCP Tftp TLS UDPPrivate Line Automated Ringdown Plar Settings menu access Sccp Secure conference 5-13,G-4Stream 1 web Srst SrtpStatus messages Status Messages screen Status Messages web LLDP-MEDTime zone update TLS Transfer Transfer button, descriptionVlan Wideband codec XmlDefault.cnf.xml IN-11IN-12
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