Cisco Systems 6921 manual Features on the Cisco Unified IP Phone

Page 15

Chapter

Understanding the Cisco Unified IP Phones 6921, 6941, 6945, and 6961

Table 1-1 Features on the Cisco Unified IP Phone 6921 (continued)

5

Conference button

Creates a conference call.

 

 

 

6

Hold button

Places an active call on hold.

 

 

 

7

Navigation bar and

The Navigation bar allows you to scroll through menus and highlight items.

 

Select button

When phone is on-hook, displays phone numbers from your Placed Call

 

 

listings (up arrow) or your speed dials (down arrow).

 

 

The Select button (in the middle of the Navigation bar) allows you to select

 

 

a highlighted item.

8Line 1 and Line 2 Line 1 selects the primary phone line. Phone lines (line buttons).

 

buttons

Depending on the settings, Line 2 may provide access to:

 

 

 

1

 

 

 

Secondary phone line

 

 

 

 

 

2

Speed-dial numbers (speed-dial buttons)

 

Web-based services (for example, a Personal Address Book button)

 

 

 

 

 

 

 

 

Buttons illuminate to indicate status:

 

 

 

 

Green, steady—Active call

 

 

 

 

Green, flashing—Held call

 

 

 

 

Amber, flashing—Incoming call or reverting call

 

 

 

 

Red, steady—Remote line in use (shared line)

 

 

 

 

Red, flashing—Remote line on hold

 

 

 

 

 

9

Headset button

Toggles the headset on or off. When the headset is on, the button is lit.

 

 

 

 

 

10

Speakerphone

Toggles the speakerphone on or off. When the speakerphone is on, the button

 

button

is lit.

 

 

 

 

 

11

Keypad

Allows you to dial phone numbers, enter letters, and choose menu items.

 

 

 

 

 

12

Mute button

Toggles the microphone on or off. When the microphone is muted, the button

 

 

 

 

is lit.

 

 

 

 

 

13

Volume button

Controls the handset, headset, and speakerphone volume (off-hook) and the

 

 

 

 

ringer volume (on-hook).

14

Messages button

Auto-dials your voicemail (varies by system).

 

 

 

15

Applications

Opens/closes the Applications menu. Use it to access call history, user

 

button

preferences, phone settings, administration settings, and phone information.

Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

 

OL-23769-01

1-3

 

 

 

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Contents Text Part Number OL-23769-01 Americas HeadquartersPage N T E N T S Footstand Configuring Features, Templates, Services, and Users Manager How Users Obtain Support for the Cisco Unified IP Phone A-1 Viii Chapter Description OverviewAudience OrganizationCisco Unified IP Phone 6900 Series Related DocumentationBoldface font Document ConventionsCisco Product Security Overview Convention DescriptionInformation you must enter is in boldface screen font Italic screen fontYou press the D key An Overview of the Cisco Unified IP Phone 1describes the buttons on the Cisco Unified IP Phone Understanding the Cisco Unified IP Phones 6921, 6941, 6945,Features on the Cisco Unified IP Phone Cisco Unified IP Phone 6941 2describes the buttons on the Cisco Unified IP Phone 6941Chapter Features on the Cisco Unified IP Phone 6941 3describes the buttons on the Cisco Unified IP Phone 3shows the main components of the Cisco Unified IP PhoneFeatures on the Cisco Unified IP Phone What Networking Protocols are Used? Networking Protocol Purpose Usage NotesCDP Communications Manager System Guide Dynamic Host Configuration Protocol chapterAuthentication on Cisco Unified IP Phones section DhcpSIP See the LLDP-MED and Cisco Discovery ProtocolWhite paper Nologieswhitepaper0900aecd804cd46d.shtmlRelated Topics Communications Manager Security GuideCisco Unified Communications Manager System GuideFeature Overview Configuring Telephony FeaturesRelated Topic Providing Users with Feature Information Understanding Security Features for Cisco Unified IP PhonesRefer to the Troubleshooting Guide for Cisco Unified Topic ReferenceCommunications Manager Overview of Supported Security Features Feature DescriptionInformation Security Profiles section on page 1-18for more information Access section onUnified IP Phones section on page 1-21for more information Configuration Menu section onUnderstanding Security Profiles Identifying Encrypted Phone CallsEstablishing and Identifying Secure Conference Calls Feature Used Initiator’s PhoneResults of Action Overview Supporting 802.1X Authentication on Cisco Unified IP PhonesSecurity Restrictions Configuring Cisco Unified IP Phones in Cisco Unified CM Purpose For More Information Communications Manager Features and Services GuideConfiguration chapter in the Cisco Communications Manager Administration GuideManager Administration Guide, IP Phone Services Administration GuideCommunications Manager Administration Guide Communications Manager Administration Guide, CiscoCommunications Manager Administration Guide, End Task Purpose For More InformationUnified Communications Manager See the Footstand section on Installing Cisco Unified IP PhonesSee the Providing Power to the Cisco Unified IP Phone See the Installing the Cisco Unified IP Phone sectionRefer to Cisco Unified IP Phone 6921, 6941, User Guide for Cisco Unified CommunicationsManager Terminology Differences User Guide Administration and System GuidesChapter Terminology Differences A P T E R Related Topic Understanding the Phone Startup Process, Network Setup Menu, Providing Power to the Cisco Unified IP PhonePower Guidelines Power OutagePower Type Guidelines Obtaining Additional Information about Power Understanding Phone Configuration FilesChapter Understanding Phone Configuration Files Adding Phones to the Cisco Unified CM Database Resolving Startup Problems,Understanding the Phone Startup Process Purpose Related TopicsRequesting the Configuration File Adding Phones to the Cisco Unified CM DatabaseOther information for the phone Contacting Cisco Unified CM Taps Administration Tool BAT updates informationAdding Phones with Auto-Registration Requires MAC Method Address?Adding Phones with Auto-Registration and Taps Adding Phones with Cisco Unified CM AdministrationUsing Cisco Unified IP Phones with Different Protocols Adding Phones with BATConverting a New Phone from Sccp to SIP Deploying a Phone in an Sccp and SIP Environment ProcedureDetermining the MAC Address for a Cisco Unified IP Phone OL-23769-01 Network Requirements Before You BeginCisco Unified Communications Manager Configuration Network and Access PortsNetwork and Access Ports, Handset, Speakerphone, Headset, Handset SpeakerphoneHeadset Audio Quality See the Adding Phones to the Cisco Unified CM Installing the Cisco Unified IP PhoneSee the Network and Access Ports section on See the Headset section on page 3-3for supportedCisco Unified IP Phone 6921 and 6941 Cable Connections Cisco Unified IP Phone 6961 Cable Connections Cisco Unified IP Phone 6945 Cable Connections Footstand Reducing Power Consumption on the PhoneCisco Unified IP Phone 6921 199283 Cisco Higher Viewing Angle Mounting the Phone to the Wall Verifying the Phone Startup ProcessLower Viewing Angle Configuring Startup Network Settings Configuring Security on the Cisco Unified IP PhoneHold Mute Speaker Before You Begin Configuration Menus on the Cisco Unified IP Phone Configuring Settings on the Cisco Unified IP PhoneUnlocking and Locking Options, Editing Values, Displaying a Configuration MenuSelect Admin Settings Press the Applications buttonNetwork Setup Menu, IPv4 Setup Menu Options, Unlocking and Locking OptionsEditing Values Network Setup Menu Option Description To ChangeSelect System Enterprise Phone Configure both to auto-negotiateConfiguration PC VlanIPv4 Setup Menu Options Device Phone PhoneDiscovery protocol, which should match the protocol IPv4 Setup Menu Options Related Topics Trust List Menu Security Configuration Menu802.1X Authentication and Status Device Phone Phone ConfigurationSettings Security Configuration Choose Applications Admin SettingsSecurity Config 802.1X Authentication Device AuthenticationConfiguring Features, Templates, Services, and Users Feature Description Configuration Reference Choose System Service Parameter and selectSet Builtin Bridge Enable to On Configuration System Enterprise Phone Configuration Device Device SettingsCommon Phone Profile Forward Maximum Hop Count service parameter Features and Services Guide, Cisco CallFeatures and Services Guide, Call Display Administration Guide, Directory NumberUnderstanding Directory Numbers Services Guide, Call Park and Directed CallServices Guide, Monitoring and Recording Configuring the Phone to Support CallServices Guide Unified Communications Manager FeaturesExtension Mobility chapter in the Cisco CMC Services Guide, Cisco Web DialerServices Guide, Do Not Disturb Services Guide, Immediate DivertFeature, see the Cisco Unified Communications Manager Features and Services Guide, HoldAdministration Guide, Hunt Group Manager System Guide, Cisco Unified IP Communications Manager FeatureServices Guide, Intercom Refer to Cisco Unified CommunicationsFeatures and Services Guide, Malicious Administration Guide, Message WaitingServices Guide, Music On Hold Unified IP Phone 6921, 6941, 6945, Features and Services Guide BargeAdministration Guide, Phone Button Features and Services Guide, QualityCreating Custom Phone Rings section Overview of Supported Security FeaturesAdministration Guide, Conference Bridge ConfigurationServices Administration Guide, Time Period Administration Guide, Cisco Voice-MailJoin and Direct Transfer Policy Personal Directory consists of the following features Configuring Corporate and Personal DirectoriesConfiguring Corporate Directories Configuring Personal DirectoryModifying Phone Button Templates Click Save Configuring Softkey Templates DND Feature Configuration 6961Supported as a Softkey on Cisco Unified IP Phone Softkey TemplateSetting Up Services Giving Users Access to the User Options Web Pages Adding Users to Cisco Unified Communications ManagerManaging the User Options Web Pages Click Add Selected Enter the appropriate search criteria and click FindClick Save Selected/Changes Specifying Options that Appear on the User Options Web Pages Configuring the Phone to Support Call Waiting OL-23769-01 Customizing the Cisco Unified IP Phone Customizing and Modifying Configuration FilesDistinctiveRingList File Format Requirements Creating Custom Phone RingsPCM File Requirements for Custom Ring Types Configuring a Custom Phone RingConfiguring the Idle Display Field Description Page Model Information Screen, Status Menu, Model Information ScreenStatus Messages Screen Status MenuMessage Description Possible Explanation and Action Administration section on page 2-10for detailsNetwork Setup Menu section on page 4-4for Select Status MessagesOn page 4-4for details on assigning a static IP Address. See the Network Setup Menu sectionNetwork Setup Menu section on If you are using DHCP, check the Dhcp serverMenu section on page 4-4for details Setup Menu section on page 4-4for details onNetwork Statistics Screen Select Status Network Statistics Port IPv4 Call Statistics ScreenVoice Quality Metrics Select StatusSelect Call Statistics Call Statistics screen displays these itemsCisco Unified IP Phone uses Security ConfigurationMOS LQK Voice streamSecurity Configuration screen displays these items OL-23769-01 Monitoring the Cisco Unified IP Phone Remotely Http//IPaddress Accessing the Web Page for a PhoneDisabling and Enabling Web Page Access Device InformationChoose Device Phone UDI Network SetupDescription Description Network Statistics Number of Lldp TLVs that are not recognized on the phone LldpStreaming Statistics Device LogsStreaming Statistics Area Items Stream Configuring Settings on the Cisco Unified IP Phone chapter Resolving Startup Problems Troubleshooting and MaintenanceChapter Resolving Startup Problems Identifying Error Messages Choose Tools Control Center Feature Services Verifying DNS SettingsExperiencing problems Symptom Cisco Unified IP Phone Unable to Obtain IP AddressIdentifying Intermittent Network Outages Cisco Unified IP Phone Resets UnexpectedlyVerifying Dhcp Settings Verifying the Physical ConnectionEliminating DNS or Other Connectivity Errors Checking Static IP Address SettingsVerifying the Voice Vlan Configuration Verifying that the Phones Have Not Been Intentionally ResetTroubleshooting Cisco Unified IP Phone Security Checking Power ConnectionProblem Possible Cause General Troubleshooting Tips Summary Explanation Locking Options section on page 4-3 for detailsDisplaying these statistics Halfduxcollisionexceedthreshold To resolve this problem, re-enable the port from the switchOperation Performing Explanation Resetting or Restoring the Cisco Unified IP PhonePerforming a Basic Reset Performing a Factory ResetMonitoring the Voice Quality of Calls Metric Change Condition Troubleshooting TipsWhere to Go for More Troubleshooting Information Cleaning the Cisco Unified IP PhoneCisco Unified IP Phone Troubleshooting Resources Chapter Cleaning the Cisco Unified IP Phone Providing Information to Users Via a Website How Users Access a Voice Messaging System Installing the Synchronizer How Users Configure Personal Directory EntriesConfiguring the Synchronizer Support for International Call Logging Installing the Cisco Unified CM Locale InstallerAppendix Support for International Call Logging Specification Value or Range Physical and Operating Environment SpecificationsPin Number Function Cable SpecificationsNetwork and Access Port Pinouts Network Port ConnectorTable C-3describes the access port connector pinouts Access Port ConnectorAppendix Network and Access Port Pinouts Example User Information for these Procedures Basic Phone Administration StepsClick Perform Full Sync Now Adding a User to Cisco Unified CMAdding a User From an External Ldap Directory Choose System Ldap Ldap DirectoryConfiguring the Phone Proceed to the section Configuring the Phone, page D-3Example doe Appendix Configuring the Phone Appendix Configuring the Phone Click Device Associations Performing Final End User Configuration StepsAssociate the user with the device Choose User Management End UserInstalling the Wall Mount Kit for the Cisco Installing the Bracket Figure E-2 Mounting the Wall Bracket Figure E-3 Attaching the Phone Bracket Figure E-4 Preparing the Handset Hook Figure E-5 Attaching the Cables Figure E-6 Attaching the Phone to the Wall Bracket Appendix Installing the Bracket ADA Non-Lockable Wall Mount Kit for 6900 Series Cisco Unified IP Phone Non-Lockable Wall MountFollowing figure shows the contents of the Wall Mount kit ComponentsPackage includes these items Before You Begin Install Non-Lockable Wall Mount Kit for PhoneFigure F-4 Mount the Wall Bracket Figure F-5 Attach Phone Bracket Remove Phone from Non-Lockable Wall Mount Proceed to of Installing the Bracket, page E-2Figure F-7 Figure F-8 Protocol Features Feature Support by Protocol for the CiscoAppendix Sccp SIP Tool Numerics Barge Access portConfiguration file Creating Conference joining Configurable call forward displayDistinctiveRingList.xml file format Divert Data Vlan Days Backlight Not Active Debug Display webNavigation Programmable line button Fast dials Address book Fast dial serviceFeature buttons Applications ContactsHttp Services URL button Hold button, descriptionShared line Hold reversion Speed dialing G-4 Host Name Time-of-Day RoutingSW Port Configuration IP address, troubleshooting 9-3IPv4 ConfigurationNetwork Configuration web Cast CDP Dhcp Http Rtcp RTP Sccp SIP Srtp TCP Tftp TLS UDPPrivate Line Automated Ringdown Plar Sccp Secure conference 5-13,G-4 Settings menu accessLLDP-MED Srst SrtpStatus messages Status Messages screen Status Messages web Stream 1 webTime zone update TLS Transfer Transfer button, descriptionVlan IN-11 Wideband codec XmlDefault.cnf.xmlIN-12
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