Cisco Systems manual Refer to Cisco Unified IP Phone 6921, 6941, Manager

Page 40

Chapter

Overview of Configuring and Installing Cisco Unified IP Phones

Table 1-10 Installation Checklist for the Cisco Unified IP Phone 6921, 6941, and 6961 (continued)

Task

Purpose

For More Information

4.

If you are configuring the network settings on the

See the “Configuring Startup Network Settings” section

 

phone, you can set up an IP address for the phone by

on page 3-15.

 

either using DHCP or manually entering an IP

See the “Network Setup Menu” section on page 4-4.

 

address.

 

 

 

Using DHCP—To enable DHCP and allow the DHCP

 

 

server to automatically assign an IP address to the

 

 

Cisco Unified IP Phone and direct the phone to a

 

 

TFTP server, choose Applications > Administrator

 

 

Settings > Network Setup > IPv4 Setup and:

 

To enable DHCP, set DHCP Enabled to Yes. DHCP is enabled by default.

To use an alternate TFTP server, set Alternate TFTP Server to Yes, and enter the IP address for the TFTP Server.

Note Consult with the network administrator to determine whether you need to assign an alternative TFTP server instead of using the TFTP server assigned by DHCP.

Without DHCP—You must configure the IP address, subnet mask, TFTP server, and default router locally on the phone, choose Applications > Administrator Settings > Network Setup > IPv4 Setup:

To disable DHCP and manually set an IP address:

a.To disable DHCP, set DHCP Enabled to No.

b.Enter the static IP address for phone.

c.Enter the subnet mask.

d.Enter the default router IP addresses.

e.Set Alternate TFTP Server to Yes, and enter the IP address for TFTP Server 1.

 

 

 

You must also enter the domain name where the phone

 

 

 

 

 

 

resides by choosing Applications > Administrator

 

 

 

 

 

 

Settings > Network Setup.

 

 

 

 

 

 

 

 

5.

 

Set up security on the phone.

See the “Configuring Security on the Cisco Unified IP

 

 

 

Provides protection against data tampering threats and

Phone” section on page 3-15.

 

 

 

identity theft of phones.

 

 

 

 

 

 

 

 

6.

 

Make calls with the Cisco Unified IP Phone.

Refer to Cisco Unified IP Phone 6921, 6941, and 6961

 

 

 

Verifies that the phone and features work correctly.

User Guide for Cisco Unified Communications

 

 

 

Manager 8.5.

 

 

 

 

 

 

 

 

 

7.

 

Provide information to end users about how to use

See Appendix A, “Providing Information to Users Via a

 

 

 

their phones and how to configure their phone options.

Website.”

 

 

 

Ensures that users have adequate information to

 

 

 

 

 

 

successfully use their Cisco Unified IP Phones.

 

 

 

 

 

 

 

 

 

 

 

Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

 

 

 

 

 

 

 

 

 

 

 

1-28

 

 

OL-23769-01

 

 

 

 

 

Image 40
Contents Americas Headquarters Text Part Number OL-23769-01Page N T E N T S Footstand Configuring Features, Templates, Services, and Users Manager How Users Obtain Support for the Cisco Unified IP Phone A-1 Viii Overview AudienceOrganization Chapter DescriptionRelated Documentation Cisco Unified IP Phone 6900 SeriesDocument Conventions Cisco Product Security OverviewConvention Description Boldface fontItalic screen font Information you must enter is in boldface screen fontYou press the D key An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phones 6921, 6941, 6945, 1describes the buttons on the Cisco Unified IP PhoneFeatures on the Cisco Unified IP Phone 2describes the buttons on the Cisco Unified IP Phone 6941 Cisco Unified IP Phone 6941Chapter Features on the Cisco Unified IP Phone 6941 3shows the main components of the Cisco Unified IP Phone 3describes the buttons on the Cisco Unified IP PhoneFeatures on the Cisco Unified IP Phone Networking Protocol Purpose Usage Notes What Networking Protocols are Used?CDP Dynamic Host Configuration Protocol chapter Authentication on Cisco Unified IP Phones sectionDhcp Communications Manager System GuideSee the LLDP-MED and Cisco Discovery Protocol White paperNologieswhitepaper0900aecd804cd46d.shtml SIPCommunications Manager Security Guide Cisco Unified Communications ManagerSystem Guide Related TopicsConfiguring Telephony Features Feature OverviewRelated Topic Understanding Security Features for Cisco Unified IP Phones Providing Users with Feature InformationTopic Reference Refer to the Troubleshooting Guide for Cisco UnifiedCommunications Manager Feature Description Overview of Supported Security FeaturesInformation Access section on Security Profiles section on page 1-18for more informationConfiguration Menu section on Understanding Security ProfilesIdentifying Encrypted Phone Calls Unified IP Phones section on page 1-21for more informationEstablishing and Identifying Secure Conference Calls Initiator’s Phone Feature UsedResults of Action Supporting 802.1X Authentication on Cisco Unified IP Phones OverviewSecurity Restrictions Configuring Cisco Unified IP Phones in Cisco Unified CM Communications Manager Features and Services Guide Configuration chapter in the Cisco CommunicationsManager Administration Guide Purpose For More InformationAdministration Guide Communications Manager Administration GuideCommunications Manager Administration Guide, Cisco Manager Administration Guide, IP Phone ServicesTask Purpose For More Information Communications Manager Administration Guide, EndUnified Communications Manager Installing Cisco Unified IP Phones See the Providing Power to the Cisco Unified IP PhoneSee the Installing the Cisco Unified IP Phone section See the Footstand section onUser Guide for Cisco Unified Communications Refer to Cisco Unified IP Phone 6921, 6941,Manager User Guide Administration and System Guides Terminology DifferencesChapter Terminology Differences A P T E R Related Topic Providing Power to the Cisco Unified IP Phone Understanding the Phone Startup Process, Network Setup Menu,Power Outage Power GuidelinesPower Type Guidelines Understanding Phone Configuration Files Obtaining Additional Information about PowerChapter Understanding Phone Configuration Files Resolving Startup Problems, Understanding the Phone Startup ProcessPurpose Related Topics Adding Phones to the Cisco Unified CM DatabaseAdding Phones to the Cisco Unified CM Database Requesting the Configuration FileOther information for the phone Contacting Cisco Unified CM Administration Tool BAT updates information Adding Phones with Auto-RegistrationRequires MAC Method Address? TapsAdding Phones with Cisco Unified CM Administration Adding Phones with Auto-Registration and TapsAdding Phones with BAT Using Cisco Unified IP Phones with Different ProtocolsConverting a New Phone from Sccp to SIP Procedure Deploying a Phone in an Sccp and SIP EnvironmentDetermining the MAC Address for a Cisco Unified IP Phone OL-23769-01 Before You Begin Network RequirementsNetwork and Access Ports Cisco Unified Communications Manager ConfigurationNetwork and Access Ports, Handset, Speakerphone, Headset, Speakerphone HandsetHeadset Audio Quality Installing the Cisco Unified IP Phone See the Network and Access Ports section onSee the Headset section on page 3-3for supported See the Adding Phones to the Cisco Unified CMCisco Unified IP Phone 6921 and 6941 Cable Connections Cisco Unified IP Phone 6961 Cable Connections Cisco Unified IP Phone 6945 Cable Connections Reducing Power Consumption on the Phone FootstandCisco Unified IP Phone 6921 199283 Cisco Higher Viewing Angle Verifying the Phone Startup Process Mounting the Phone to the WallLower Viewing Angle Configuring Security on the Cisco Unified IP Phone Configuring Startup Network SettingsHold Mute Speaker Before You Begin Configuring Settings on the Cisco Unified IP Phone Configuration Menus on the Cisco Unified IP PhoneDisplaying a Configuration Menu Select Admin SettingsPress the Applications button Unlocking and Locking Options, Editing Values,Unlocking and Locking Options Network Setup Menu, IPv4 Setup Menu Options,Editing Values Option Description To Change Network Setup MenuSelect Configure both to auto-negotiate ConfigurationPC Vlan System Enterprise PhoneDevice Phone Phone IPv4 Setup Menu OptionsDiscovery protocol, which should match the protocol IPv4 Setup Menu Options Related Topics Security Configuration Menu 802.1X Authentication and StatusDevice Phone Phone Configuration Trust List MenuChoose Applications Admin Settings Security Config 802.1X AuthenticationDevice Authentication Settings Security ConfigurationConfiguring Features, Templates, Services, and Users Choose System Service Parameter and select Feature Description Configuration ReferenceSet Builtin Bridge Enable to On Configuration Device Device Settings Configuration System Enterprise PhoneCommon Phone Profile Features and Services Guide, Cisco Call Features and Services Guide, Call DisplayAdministration Guide, Directory Number Forward Maximum Hop Count service parameterServices Guide, Call Park and Directed Call Services Guide, Monitoring and RecordingConfiguring the Phone to Support Call Understanding Directory NumbersUnified Communications Manager Features Services GuideExtension Mobility chapter in the Cisco Services Guide, Cisco Web Dialer CMCServices Guide, Immediate Divert Services Guide, Do Not DisturbManager Features and Services Guide, Hold Feature, see the Cisco Unified CommunicationsAdministration Guide, Hunt Group Communications Manager Feature Services Guide, IntercomRefer to Cisco Unified Communications Manager System Guide, Cisco Unified IPAdministration Guide, Message Waiting Features and Services Guide, MaliciousServices Guide, Music On Hold Features and Services Guide Barge Administration Guide, Phone ButtonFeatures and Services Guide, Quality Unified IP Phone 6921, 6941, 6945,Overview of Supported Security Features Administration Guide, ConferenceBridge Configuration Creating Custom Phone Rings sectionServices Administration Guide, Cisco Voice-Mail Administration Guide, Time PeriodJoin and Direct Transfer Policy Configuring Corporate and Personal Directories Configuring Corporate DirectoriesConfiguring Personal Directory Personal Directory consists of the following featuresModifying Phone Button Templates Click Save Configuring Softkey Templates Feature Configuration 6961 Supported as a Softkey on CiscoUnified IP Phone Softkey Template DNDSetting Up Services Adding Users to Cisco Unified Communications Manager Giving Users Access to the User Options Web PagesManaging the User Options Web Pages Enter the appropriate search criteria and click Find Click Add SelectedClick Save Selected/Changes Specifying Options that Appear on the User Options Web Pages Configuring the Phone to Support Call Waiting OL-23769-01 Customizing and Modifying Configuration Files Customizing the Cisco Unified IP PhoneCreating Custom Phone Rings DistinctiveRingList File Format RequirementsConfiguring a Custom Phone Ring PCM File Requirements for Custom Ring TypesConfiguring the Idle Display Field Description Page Model Information Screen Model Information Screen, Status Menu,Status Menu Status Messages ScreenAdministration section on page 2-10for details Network Setup Menu section on page 4-4forSelect Status Messages Message Description Possible Explanation and ActionAddress. See the Network Setup Menu section Network Setup Menu section onIf you are using DHCP, check the Dhcp server On page 4-4for details on assigning a static IPSetup Menu section on page 4-4for details on Menu section on page 4-4for detailsNetwork Statistics Screen Select Status Network Statistics Call Statistics Screen Port IPv4Select Status Select Call StatisticsCall Statistics screen displays these items Voice Quality MetricsSecurity Configuration MOS LQKVoice stream Cisco Unified IP Phone usesSecurity Configuration screen displays these items OL-23769-01 Monitoring the Cisco Unified IP Phone Remotely Accessing the Web Page for a Phone Http//IPaddressDevice Information Disabling and Enabling Web Page AccessChoose Device Phone Network Setup UDIDescription Description Network Statistics Lldp Number of Lldp TLVs that are not recognized on the phoneDevice Logs Streaming StatisticsStreaming Statistics Area Items Stream Configuring Settings on the Cisco Unified IP Phone chapter Troubleshooting and Maintenance Resolving Startup ProblemsChapter Resolving Startup Problems Identifying Error Messages Verifying DNS Settings Choose Tools Control Center Feature ServicesSymptom Cisco Unified IP Phone Unable to Obtain IP Address Experiencing problemsCisco Unified IP Phone Resets Unexpectedly Verifying Dhcp SettingsVerifying the Physical Connection Identifying Intermittent Network OutagesChecking Static IP Address Settings Verifying the Voice Vlan ConfigurationVerifying that the Phones Have Not Been Intentionally Reset Eliminating DNS or Other Connectivity ErrorsChecking Power Connection Troubleshooting Cisco Unified IP Phone SecurityProblem Possible Cause General Troubleshooting Tips Locking Options section on page 4-3 for details Summary ExplanationDisplaying these statistics To resolve this problem, re-enable the port from the switch HalfduxcollisionexceedthresholdResetting or Restoring the Cisco Unified IP Phone Performing a Basic ResetPerforming a Factory Reset Operation Performing ExplanationMonitoring the Voice Quality of Calls Troubleshooting Tips Metric Change ConditionCleaning the Cisco Unified IP Phone Where to Go for More Troubleshooting InformationCisco Unified IP Phone Troubleshooting Resources Chapter Cleaning the Cisco Unified IP Phone Providing Information to Users Via a Website How Users Access a Voice Messaging System How Users Configure Personal Directory Entries Installing the SynchronizerConfiguring the Synchronizer Installing the Cisco Unified CM Locale Installer Support for International Call LoggingAppendix Support for International Call Logging Physical and Operating Environment Specifications Specification Value or RangeCable Specifications Network and Access Port PinoutsNetwork Port Connector Pin Number FunctionAccess Port Connector Table C-3describes the access port connector pinoutsAppendix Network and Access Port Pinouts Basic Phone Administration Steps Example User Information for these ProceduresAdding a User to Cisco Unified CM Adding a User From an External Ldap DirectoryChoose System Ldap Ldap Directory Click Perform Full Sync NowProceed to the section Configuring the Phone, page D-3 Configuring the PhoneExample doe Appendix Configuring the Phone Appendix Configuring the Phone Performing Final End User Configuration Steps Associate the user with the deviceChoose User Management End User Click Device AssociationsInstalling the Wall Mount Kit for the Cisco Installing the Bracket Figure E-2 Mounting the Wall Bracket Figure E-3 Attaching the Phone Bracket Figure E-4 Preparing the Handset Hook Figure E-5 Attaching the Cables Figure E-6 Attaching the Phone to the Wall Bracket Appendix Installing the Bracket Cisco Unified IP Phone Non-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit for 6900 SeriesComponents Following figure shows the contents of the Wall Mount kitPackage includes these items Install Non-Lockable Wall Mount Kit for Phone Before You BeginFigure F-4 Mount the Wall Bracket Figure F-5 Attach Phone Bracket Proceed to of Installing the Bracket, page E-2 Remove Phone from Non-Lockable Wall MountFigure F-7 Figure F-8 Feature Support by Protocol for the Cisco Protocol FeaturesAppendix Sccp SIP Tool Barge Access port NumericsConference joining Configurable call forward display Configuration file CreatingData Vlan Days Backlight Not Active Debug Display web DistinctiveRingList.xml file format DivertFast dials Address book Fast dial service Feature buttons ApplicationsContacts Navigation Programmable line buttonServices URL button Hold button, description Shared line Hold reversionSpeed dialing G-4 Host Name Time-of-Day Routing HttpIP address, troubleshooting 9-3IPv4 Configuration SW Port ConfigurationCast CDP Dhcp Http Rtcp RTP Sccp SIP Srtp TCP Tftp TLS UDP Network Configuration webPrivate Line Automated Ringdown Plar Settings menu access Sccp Secure conference 5-13,G-4Srst Srtp Status messages Status Messages screen Status Messages webStream 1 web LLDP-MEDTransfer button, description Time zone update TLS TransferVlan Wideband codec XmlDefault.cnf.xml IN-11IN-12
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