Aastra Telecom Why can’t I delete a menu?, What is the default IP Address for the IP1000?

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Appendix 2: Troubleshooting

Why does my Aastra phone freeze with 100% done written on the screen?

The phone is attempting to access an unreachable network. You need to manually change the TFTP server IP on the phone to match the PBX IP. Also make sure that PBX Network Settings IP matches your actual PBX IP. If it does not, change it and SAVE the change.

Make sure that the PBX Sip IP has been properly set:

1.Change the setting in PBX Setup / SIP.

2.Click on "Apply Changes".

3.Restart the phone.

Why did my phone restart with an old configuration after using Auto Discovery to create a new extension, assign and restart the phone?

When you create a new extension you are taken to the Create Extensions page. After you click on the "Create" button you must then click on "Apply Changes" before restarting the affected phones.

Why does my Aastra phone hang (or freeze) with "40% Done" written on the screen?

This is a known issue with the Aastra 480i model that sometimes occurs after Factory Defaulting the phone. You need to turn the phone off and turn it back on. Remove the power connection, wait a few seconds and then re-connect the power.

Why won’t my time zone on my voicemail change after my system settings have been changed?

You have to go to PBX>Services and click on the Restart PBX button in order for the changes to take effect.

Why can’t I delete a menu?

Be sure the menu is not being used in incoming routing.

What is the default IP Address for the IP1000?

192.168.1.249

For all most recent troubleshooting FAQ’s please visit www.ipitomy.com

Copyright  IPitomy Communication, LLC

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0007VRF

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Contents IPitomy 1000 User Guide Page Table of Contents Appendices 109 100108 Benefits of VoIP Technology About the IPitomyInstallation Worksheet Web-based System SetupEntering System Information Powerful All-In-One Communications PlatformIPitomy 1000 Components System Administration System Overview Supported IP Phone Sets Hardware Setup Connecting the SystemConnecting the Phone Lines and FAX Machines Embedded Analog Phone PortsConnecting Using SIP Providers Connecting Using an External GatewayConnecting Telephones Expandable Analog Line/Phone CardConnecting to a LAN IP Addresses Service ProvidersNetwork Requirements Copyright  IPitomy Communication, LLC 0007VRF About the Administration Menu System AdministrationNetworking LogTCP/IP Settings Setting Internet Connection Type Copyright  IPitomy Communication, LLC 0007VRF Router IP Optional SettingsDhcp Server Setting Ddns Ddns Service TZO.com  DynDNS.orgRoutes MAC CloneMAC Address Clone MAC AddressStatic Routing Dynamic Routing RIPDelete This Entry SecurityShow Routing Table FirewallVPN Passtrough Copyright  IPitomy Communication, LLC 0007VRF Access Restriction Copyright  IPitomy Communication, LLC 0007VRF Single Port Application ForwardingApplication Port Range QoS DMZCopyright  IPitomy Communication, LLC 0007VRF Copyright  IPitomy Communication, LLC 0007VRF Copyright  IPitomy Communication, LLC 0007VRF Administration AdministrationLog Diagnostics Status Factory DefaultsFirmware Upgrade Internet Connection Router InformationLocal Network Analog Interface SIP SettingsVoice Copyright  IPitomy Communication, LLC 0007VRF FXO CodecCall Progress Connecting Phone Lines Reset AnalogProviders CO TrunksSIP Providers Add a New SIP Provider Can Reinvite Select Authentication Mode for the SIP ProviderAssigning a Destination Edit an Existing SIP Provider DestinationsClick on Save Changes Delete a SIP ProviderExtensions Auto Discovery Button Function Commands Phone?Factory Default Sends a Factory Default Pattern Equivalent to Advanced Scan Setting Description Copyright  IPitomy Communication, LLC 0007VRF Add Range Go to Destinations Extensions CSV UploadPhone Settings DND Key Type Additional InformationTo program a key’s state Key State DescriptionVolume Controls Custom Sip SettingsTime Settings Module Descriptions and Options Aastra Expansion ModulesAdd a New Extension Forward Settings Advanced Settings Copyright  IPitomy Communication, LLC 0007VRF Phone Type Installation Note Make changes to the extension Click Save Changes Edit an Existing ExtensionDelete an Extension Select an extensionRing Group Examples Group 1 Sales Ext Group 2 Customer ServiceGroup Ext East Coast Sales West Coast Customer Service Add a New Group Edit an Existing Group MenusMake changes to the Group Click Save Changes Delete a GroupMenu Examples Menu Response Time Out Add a New MenuEdit an Existing Menu Meet-me ConferencesDelete a Menu  Conference 1 Dial  Conference 2 DialMeet-me Conferences Features Setting Up a ConferenceCreating a Voicemail Box Without An Associated Extension VoicemailEdit an Existing Voicemail Box SchedulesMake changes to the Voicemail Box Click Save Changes Delete a Voicemail BoxCreate a Schedule Deleting a Holiday Editing an Existing ScheduleDeleting a Schedule Click Save Changes Click Apply Changes Configuring Office Configuring RouterConfiguring Office Branch Extensions Configuring Office 2 with branch extensionsClick Save Changes Click Apply Changes Apply Changes Call RoutingIncoming Routing Outgoing Routing Setting the Default Incoming DestinationDefining the Service Provider Destination Editing An Existing Route Changing the Order Service Providers are SelectedAdding a New Call Subroute Adding a Service Provider PBX SetupDeleting a Service Provider Edit General SettingsDatabase Backing Up a Copy of the System’s SetupGeneral Deleting a Backup Version from the SystemEmail Settings Voicemail SettingsVoicemail Archive Session Initiation Protocol SIP SettingsUpload Voice Prompt PromptsRecord New Voice Prompt Answer the call from the system and record the promptDownload a Prompt Music on HoldDelete a Prompt Add New Music FilesClick Set System Default Click Apply Changes Setting Music on HoldEdit Existing Music Files Click Save Changes Click Apply Changes Delete a Play listServices Feature CodesReports CDR ReportsMonitoring DiagnosticsCopyright  IPitomy Communication, LLC 0007VRF Appendices IPitomy Appendix 1 IP TelephonesIPitomy 480i CT IPitomy 536M IPitomy 57i CTIPitomy 560M What is a Softphone?CounterPath eyeBeam 1.5 and X-Lite3.0 Lite3.0 Free Softphone Performance management of the SIP end-point Softphone Forward Settings Enter the telephone number LoginAdvanced Settings Network Settings What is the default IP Address for the IP1000? Why can’t I delete a menu?Glossary 110 Page Page Corporate Offices 200 S. Washington Blvd. Suite Sarasota, FL

1000 specifications

Aastra Telecom 1000 is a versatile and robust communication solution designed for small to medium-sized businesses. This telephone system is renowned for its reliability, versatility, and ease of use. One of its main features is its modular design, allowing businesses to scale and customize the system according to their specific needs. This adaptability makes it an excellent investment for growing organizations that require flexibility in their communication system.

The Aastra Telecom 1000 employs advanced digital technology that enhances voice clarity and reduces overall signal interference. This clarity is vital for maintaining effective communication within a corporate environment, ensuring that crucial information is transmitted without misunderstanding. Furthermore, the system supports numerous extensions, making it easy for companies to connect multiple users and departments seamlessly.

Among its many features, the Aastra Telecom 1000 includes capabilities such as voicemail support, call forwarding, and conference calling. The voicemail function allows users to retrieve messages at their convenience, ensuring important communications are not missed. Call forwarding ensures that calls can be directed to the appropriate parties, even if they are not present at their desk, thereby enhancing customer service and responsiveness. The inclusion of conference calling enables multiple users to participate in discussions, fostering teamwork and collaboration among remote teams.

Another key aspect of the Aastra Telecom 1000 is its compatibility with various communication protocols, including Voice over IP (VoIP). This compatibility allows businesses to integrate modern internet-based calling solutions that can lead to significant cost savings on long-distance calls. Moreover, the system can interface with existing IT infrastructure, simplifying its deployment in businesses already using digital communication platforms.

Security is also a significant consideration with the Aastra Telecom 1000. The system adheres to industry-standard security measures to protect sensitive communication from external threats. In addition, the user-friendly interface ensures that employees can use the system without extensive training, promoting streamlined operations and quick adoption of the technology.

Overall, the Aastra Telecom 1000 represents an ideal solution for businesses looking for a reliable, feature-rich telephone system that can adapt to their evolving communication needs. With its robust capabilities, scalability, and integration options, it stands out as a preferred choice for companies seeking to enhance their internal and external communications efficiently.
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