Aastra Telecom 1000 manual Feature Codes, Services, CDR Reports

Page 101

Feature Codes

Found in the PBX Setup section of online administration, the IPitomy 1000 provides a set of system feature codes. These codes allow system users to manually manage calls from an extension. To access these feature codes. Click PBX Setup and Feature Codes. The Feature Code Chart will appear. Note that the feature descriptions in online administration can be found by sliding a mouse over the “?” next to the feature code.

Feature

Code

Description

Personal

923

Provides access to personal voicemail.

Voicemail

 

 

Voicemail

924

Provides access to main voicemail box.

Main

 

 

Transfer to

*+(ext #)

Transfers a caller to a voicemail box.

Voicemail

 

 

Directory

926

Access to the Company directory.

Blind Transfer

# #

Transfers a caller without announcing their

 

 

call.

Attended

# *

Allows person transferring a call to stay on the

Transfer

 

call until it is received by the intended party.

One Touch

* #

Turns Call Recording on.

Record

 

 

Pickup

99

Allows a person to pick up a call at a different

Extension

 

extension than their own.

Ring Group

** (ext #)

Pages a ring group.

Page

 

 

Directed Call

99 + (ext #)

Pick up a call ringing the specified extension.

Pickup

 

 

Services

The Services online administration page is a utility that allows the uploading of system software, configurations and databases. The Services page is designed to be used with the support of an IPitomy Customer Service Representative. The default settings in this page are not to be changed during a system implementation.

Reports

The IPitomy 1000 offers System Administrators a set of reporting tools to help manage calling traffic. Reporting tools also includes a diagnostic report used by IPitomy to evaluate the system’s performance.

CDR Reports

A CDR Report can be used by the System Administrator to track calling traffic. The CDR Report for the IPitomy 1000 tracks:

Date/Time – The date and time of the call.

From – The telephone number where the call is from.

Destination – The extension, voicemail box or group to which the call is going.

Trunk – The phone number the call came in on.

Duration – The length of the call in hours, minutes and seconds.

Status – A description of what happened to the call once it reached its destination (e.g., Not Answered, Disconnected or Successful).

To access the CDR Reports click Reporting and Reports. The CDR Report will appear:

Copyright  IPitomy Communication, LLC

96

0007VRF

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Contents IPitomy 1000 User Guide Page Table of Contents Appendices 109 100108 Benefits of VoIP Technology About the IPitomyInstallation Worksheet Web-based System SetupEntering System Information Powerful All-In-One Communications PlatformIPitomy 1000 Components System Administration System Overview Supported IP Phone Sets Hardware Setup Connecting the SystemConnecting the Phone Lines and FAX Machines Embedded Analog Phone PortsConnecting Using SIP Providers Connecting Using an External GatewayConnecting Telephones Expandable Analog Line/Phone CardConnecting to a LAN IP Addresses Service ProvidersNetwork Requirements Copyright  IPitomy Communication, LLC 0007VRF About the Administration Menu System AdministrationNetworking LogTCP/IP Settings Setting Internet Connection Type Copyright  IPitomy Communication, LLC 0007VRF Router IP Optional SettingsDhcp Server Setting Ddns Ddns Service TZO.com  DynDNS.orgRoutes MAC CloneMAC Address Clone MAC AddressStatic Routing Dynamic Routing RIPDelete This Entry SecurityShow Routing Table FirewallVPN Passtrough Copyright  IPitomy Communication, LLC 0007VRF Access Restriction Copyright  IPitomy Communication, LLC 0007VRF Single Port Application ForwardingApplication Port Range QoS DMZCopyright  IPitomy Communication, LLC 0007VRF Copyright  IPitomy Communication, LLC 0007VRF Copyright  IPitomy Communication, LLC 0007VRF Administration AdministrationLog Diagnostics Status Factory DefaultsFirmware Upgrade Internet Connection Router InformationLocal Network Analog Interface SIP SettingsVoice Copyright  IPitomy Communication, LLC 0007VRF FXO CodecCall Progress Connecting Phone Lines Reset AnalogProviders CO TrunksSIP Providers Add a New SIP Provider Can Reinvite Select Authentication Mode for the SIP ProviderAssigning a Destination Edit an Existing SIP Provider DestinationsClick on Save Changes Delete a SIP ProviderExtensions Auto Discovery Button Function Commands Phone?Factory Default Sends a Factory Default Pattern Equivalent to Advanced Scan Setting Description Copyright  IPitomy Communication, LLC 0007VRF Add Range Go to Destinations Extensions CSV UploadPhone Settings DND Key Type Additional InformationTo program a key’s state Key State DescriptionVolume Controls Custom Sip SettingsTime Settings Module Descriptions and Options Aastra Expansion ModulesAdd a New Extension Forward Settings Advanced Settings Copyright  IPitomy Communication, LLC 0007VRF Phone Type Installation Note Make changes to the extension Click Save Changes Edit an Existing ExtensionDelete an Extension Select an extensionRing Group Examples Group 1 Sales Ext Group 2 Customer ServiceGroup Ext East Coast Sales West Coast Customer Service Add a New Group Edit an Existing Group MenusMake changes to the Group Click Save Changes Delete a GroupMenu Examples Menu Response Time Out Add a New MenuEdit an Existing Menu Meet-me ConferencesDelete a Menu  Conference 1 Dial  Conference 2 DialMeet-me Conferences Features Setting Up a ConferenceCreating a Voicemail Box Without An Associated Extension VoicemailEdit an Existing Voicemail Box SchedulesMake changes to the Voicemail Box Click Save Changes Delete a Voicemail BoxCreate a Schedule Deleting a Holiday Editing an Existing ScheduleDeleting a Schedule Click Save Changes Click Apply Changes Configuring Office Configuring RouterConfiguring Office Branch Extensions Configuring Office 2 with branch extensionsClick Save Changes Click Apply Changes Apply Changes Call RoutingIncoming Routing Outgoing Routing Setting the Default Incoming DestinationDefining the Service Provider Destination Editing An Existing Route Changing the Order Service Providers are SelectedAdding a New Call Subroute Adding a Service Provider PBX SetupDeleting a Service Provider Edit General SettingsDatabase Backing Up a Copy of the System’s SetupGeneral Deleting a Backup Version from the SystemEmail Settings Voicemail SettingsVoicemail Archive Session Initiation Protocol SIP SettingsUpload Voice Prompt PromptsRecord New Voice Prompt Answer the call from the system and record the promptDownload a Prompt Music on HoldDelete a Prompt Add New Music FilesClick Set System Default Click Apply Changes Setting Music on HoldEdit Existing Music Files Click Save Changes Click Apply Changes Delete a Play listServices Feature CodesReports CDR ReportsMonitoring DiagnosticsCopyright  IPitomy Communication, LLC 0007VRF Appendices IPitomy Appendix 1 IP TelephonesIPitomy 480i CT IPitomy 536M IPitomy 57i CTIPitomy 560M What is a Softphone?CounterPath eyeBeam 1.5 and X-Lite3.0 Lite3.0 Free Softphone Performance management of the SIP end-point Softphone Forward Settings Enter the telephone number LoginAdvanced Settings Network Settings What is the default IP Address for the IP1000? Why can’t I delete a menu?Glossary 110 Page Page Corporate Offices 200 S. Washington Blvd. Suite Sarasota, FL

1000 specifications

Aastra Telecom 1000 is a versatile and robust communication solution designed for small to medium-sized businesses. This telephone system is renowned for its reliability, versatility, and ease of use. One of its main features is its modular design, allowing businesses to scale and customize the system according to their specific needs. This adaptability makes it an excellent investment for growing organizations that require flexibility in their communication system.

The Aastra Telecom 1000 employs advanced digital technology that enhances voice clarity and reduces overall signal interference. This clarity is vital for maintaining effective communication within a corporate environment, ensuring that crucial information is transmitted without misunderstanding. Furthermore, the system supports numerous extensions, making it easy for companies to connect multiple users and departments seamlessly.

Among its many features, the Aastra Telecom 1000 includes capabilities such as voicemail support, call forwarding, and conference calling. The voicemail function allows users to retrieve messages at their convenience, ensuring important communications are not missed. Call forwarding ensures that calls can be directed to the appropriate parties, even if they are not present at their desk, thereby enhancing customer service and responsiveness. The inclusion of conference calling enables multiple users to participate in discussions, fostering teamwork and collaboration among remote teams.

Another key aspect of the Aastra Telecom 1000 is its compatibility with various communication protocols, including Voice over IP (VoIP). This compatibility allows businesses to integrate modern internet-based calling solutions that can lead to significant cost savings on long-distance calls. Moreover, the system can interface with existing IT infrastructure, simplifying its deployment in businesses already using digital communication platforms.

Security is also a significant consideration with the Aastra Telecom 1000. The system adheres to industry-standard security measures to protect sensitive communication from external threats. In addition, the user-friendly interface ensures that employees can use the system without extensive training, promoting streamlined operations and quick adoption of the technology.

Overall, the Aastra Telecom 1000 represents an ideal solution for businesses looking for a reliable, feature-rich telephone system that can adapt to their evolving communication needs. With its robust capabilities, scalability, and integration options, it stands out as a preferred choice for companies seeking to enhance their internal and external communications efficiently.
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