Aastra Telecom 1000 Menus, Edit an Existing Group, Make changes to the Group Click Save Changes

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Fewest Recent – Distributes a call to an extension in the group that has taken the fewest recent calls.

Fewest Calls – Distributes a call to an extension in the group that has taken the fewest total calls

Random – Distributes calls randomly to the group.

7.Choose a Fail over Destination for the group’s calls. If no one in the group accepts the call this is the destination to which the call will be sent. Destinations can be extensions, other ring groups, a menu or a voicemail box. Selecting “None” will give the caller a fast busy.

8.Define the time in which calls will timeout, end the ring strategy and be sent to the fail over destination. Timeout can be between 1 and 32 seconds.

9.Click Save Changes.

10.Click Apply Changes when ready to implement changes to the system.

Advanced Settings

Call Ring Settings

Caller Ring Settings – Defines what a caller will here while they are waiting for someone to pick up a call from the call group. Callers can either hear:

oRinging – The phone continues to ring while the caller is waiting.

oMusic on Hold – The caller hears music while waiting for a group member to pick up the call.

Queue Dial String

Queue Dial String is an advanced group setting reserved for IPitomy administrative support. This field should not be populated.

Edit an Existing Group

1.Click on Destinations and Groups. The Groups page will appear.

2.Select a Group by clicking on the Group Name or Edit.

3.Make changes to the Group.

4.Click Save Changes.

5.Click Apply Changes when ready to implement changes to the system.

Delete a Group

1.Click on Destinations and Groups. The Groups page will appear.

2.Click Delete. The Group will be removed.

Menus

Menus direct callers to destinations within a business. A menu can route a caller to a destination once a number on a key-pad has been pressed. A menu prompt tells a caller what number to press to get to a desired destination. Menus can also be used to provide information to callers like driving directions etc.

Copyright  IPitomy Communication, LLC

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Contents IPitomy 1000 User Guide Page Table of Contents Appendices 100 108109 About the IPitomy Benefits of VoIP TechnologyWeb-based System Setup Installation WorksheetPowerful All-In-One Communications Platform IPitomy 1000 ComponentsEntering System Information System Administration System Overview Supported IP Phone Sets Connecting the Phone Lines and FAX Machines Connecting the SystemHardware Setup Embedded Analog Phone PortsConnecting Telephones Connecting Using an External GatewayConnecting Using SIP Providers Expandable Analog Line/Phone CardConnecting to a LAN Service Providers Network RequirementsIP Addresses Copyright  IPitomy Communication, LLC 0007VRF System Administration About the Administration MenuLog NetworkingTCP/IP Settings Setting Internet Connection Type Copyright  IPitomy Communication, LLC 0007VRF Optional Settings Dhcp Server SettingRouter IP Ddns Service Ddns DynDNS.org  TZO.comMAC Address Clone MAC CloneRoutes MAC AddressDynamic Routing RIP Static RoutingShow Routing Table SecurityDelete This Entry FirewallVPN Passtrough Copyright  IPitomy Communication, LLC 0007VRF Access Restriction Copyright  IPitomy Communication, LLC 0007VRF Application Forwarding Single PortApplication Port Range DMZ QoSCopyright  IPitomy Communication, LLC 0007VRF Copyright  IPitomy Communication, LLC 0007VRF Copyright  IPitomy Communication, LLC 0007VRF Administration AdministrationLog Diagnostics Factory Defaults Firmware UpgradeStatus Router Information Internet ConnectionLocal Network SIP Settings Analog InterfaceVoice Copyright  IPitomy Communication, LLC 0007VRF Codec FXOCall Progress Providers Reset AnalogConnecting Phone Lines CO TrunksSIP Providers Add a New SIP Provider Select Authentication Mode for the SIP Provider Can ReinviteAssigning a Destination Click on Save Changes DestinationsEdit an Existing SIP Provider Delete a SIP ProviderExtensions Button Function Commands Phone? Auto DiscoveryFactory Default Sends a Factory Default Pattern Equivalent to Advanced Scan Setting Description Copyright  IPitomy Communication, LLC 0007VRF CSV Upload Add Range Go to Destinations ExtensionsPhone Settings Key Type Additional Information DNDKey State Description To program a key’s stateCustom Sip Settings Time SettingsVolume Controls Aastra Expansion Modules Module Descriptions and OptionsAdd a New Extension Forward Settings Advanced Settings Copyright  IPitomy Communication, LLC 0007VRF Phone Type Installation Note Delete an Extension Edit an Existing ExtensionMake changes to the extension Click Save Changes Select an extensionGroup 1 Sales Ext Group 2 Customer Service Ring Group ExamplesGroup Ext East Coast Sales West Coast Customer Service Add a New Group Make changes to the Group Click Save Changes MenusEdit an Existing Group Delete a GroupMenu Examples Menu Add a New Menu Response Time OutDelete a Menu Meet-me ConferencesEdit an Existing Menu  Conference 1 Dial  Conference 2 DialSetting Up a Conference Meet-me Conferences FeaturesVoicemail Creating a Voicemail Box Without An Associated ExtensionMake changes to the Voicemail Box Click Save Changes SchedulesEdit an Existing Voicemail Box Delete a Voicemail BoxCreate a Schedule Editing an Existing Schedule Deleting a ScheduleDeleting a Holiday Configuring Router Configuring OfficeClick Save Changes Click Apply Changes Configuring Office Configuring Office 2 with branch extensions Click Save Changes Click Apply ChangesBranch Extensions Call Routing Incoming RoutingApply Changes Setting the Default Incoming Destination Defining the Service Provider DestinationOutgoing Routing Changing the Order Service Providers are Selected Adding a New Call SubrouteEditing An Existing Route Deleting a Service Provider PBX SetupAdding a Service Provider Edit General SettingsBacking Up a Copy of the System’s Setup DatabaseDeleting a Backup Version from the System GeneralVoicemail Settings Email SettingsSession Initiation Protocol SIP Settings Voicemail ArchiveRecord New Voice Prompt PromptsUpload Voice Prompt Answer the call from the system and record the promptDelete a Prompt Music on HoldDownload a Prompt Add New Music FilesEdit Existing Music Files Setting Music on HoldClick Set System Default Click Apply Changes Click Save Changes Click Apply Changes Delete a Play listReports Feature CodesServices CDR ReportsDiagnostics MonitoringCopyright  IPitomy Communication, LLC 0007VRF Appendices Appendix 1 IP Telephones IPitomyIPitomy 480i CT IPitomy 57i CT IPitomy 536MCounterPath eyeBeam 1.5 and X-Lite3.0 What is a Softphone?IPitomy 560M Lite3.0 Free Softphone Performance management of the SIP end-point Softphone Forward Settings Login Enter the telephone numberAdvanced Settings Network Settings Why can’t I delete a menu? What is the default IP Address for the IP1000?Glossary 110 Page Page Corporate Offices 200 S. Washington Blvd. Suite Sarasota, FL

1000 specifications

Aastra Telecom 1000 is a versatile and robust communication solution designed for small to medium-sized businesses. This telephone system is renowned for its reliability, versatility, and ease of use. One of its main features is its modular design, allowing businesses to scale and customize the system according to their specific needs. This adaptability makes it an excellent investment for growing organizations that require flexibility in their communication system.

The Aastra Telecom 1000 employs advanced digital technology that enhances voice clarity and reduces overall signal interference. This clarity is vital for maintaining effective communication within a corporate environment, ensuring that crucial information is transmitted without misunderstanding. Furthermore, the system supports numerous extensions, making it easy for companies to connect multiple users and departments seamlessly.

Among its many features, the Aastra Telecom 1000 includes capabilities such as voicemail support, call forwarding, and conference calling. The voicemail function allows users to retrieve messages at their convenience, ensuring important communications are not missed. Call forwarding ensures that calls can be directed to the appropriate parties, even if they are not present at their desk, thereby enhancing customer service and responsiveness. The inclusion of conference calling enables multiple users to participate in discussions, fostering teamwork and collaboration among remote teams.

Another key aspect of the Aastra Telecom 1000 is its compatibility with various communication protocols, including Voice over IP (VoIP). This compatibility allows businesses to integrate modern internet-based calling solutions that can lead to significant cost savings on long-distance calls. Moreover, the system can interface with existing IT infrastructure, simplifying its deployment in businesses already using digital communication platforms.

Security is also a significant consideration with the Aastra Telecom 1000. The system adheres to industry-standard security measures to protect sensitive communication from external threats. In addition, the user-friendly interface ensures that employees can use the system without extensive training, promoting streamlined operations and quick adoption of the technology.

Overall, the Aastra Telecom 1000 represents an ideal solution for businesses looking for a reliable, feature-rich telephone system that can adapt to their evolving communication needs. With its robust capabilities, scalability, and integration options, it stands out as a preferred choice for companies seeking to enhance their internal and external communications efficiently.
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