Aastra Telecom 1000 manual Menu

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Sales, press 1.

Customer Service, press 2.

Accounting, press 3.

Calls sent to the Sales department in this case might use a Round Robin ring strategy, answering calls consecutively one after the other. The Sales team may have times during the day that there are extremely high call volumes and the team might need to alleviate the problem of loading one Representative with all of the calls. In this case the company might set a Fewest Recent ring strategy, which sends a call to the Sales Representative that has received the smallest number of recent calls. If the Customer Service team is missing a team member their calls might be set to Ring All, so that the first available Representative can take a call from a customer.

Menu Example 2 – Regional Sales

This menu example allows the business to direct callers to regional sales groups once the Sales destination has been selected from the main menu. Then, through Menu 2, routes callers to Representatives by the region of the country they are calling from:

Menu 1

Sales (Destination - Menu 2).

Customer Service (Destination - Group 2).

Office Manager (Destination - Ext. 113).

Menu 2

New York (Destination - Ext. 123, Cathy Caldwell).

Florida (Destination - Ext. 124, David Dawson).

California (Destination - Ext. 125, Susan Smith).

Arizona (Destination - Ext. 126, Robert Reed).

The menu prompt for this menu and group arrangement would read as follows:

Thank you for calling ATI Connect a leading manufacturer of cable assemblies and wiring harnesses. If you know the extension of the party you would like to reach you may dial it at any time. For:

Sales, press 1.

Customer Service, press 2.

Accounting, press 3.

When a caller pressed “1” they would hear a menu prompt for Menu 2: For sales in:

New York, press 1.

Florida, press 2.

California, press 3.

Arizona, press 4.

In Menu 1 Customer Service might use a Ring All strategy, which would allow the first available Customer Service Representative to pick up a call. In Menu 2 calls would be directed to specific Representatives. The Company can set the fail over Destination to Group 1 (Sales) and set the ring strategy for this group to Ring All. This would direct calls to any available Sales Representative.

Copyright  IPitomy Communication, LLC

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Contents IPitomy 1000 User Guide Page Table of Contents Appendices 109 100108 About the IPitomy Benefits of VoIP TechnologyWeb-based System Setup Installation WorksheetEntering System Information Powerful All-In-One Communications PlatformIPitomy 1000 Components System Administration System Overview Supported IP Phone Sets Connecting the System Hardware SetupConnecting the Phone Lines and FAX Machines Embedded Analog Phone PortsConnecting Using an External Gateway Connecting Using SIP ProvidersConnecting Telephones Expandable Analog Line/Phone CardConnecting to a LAN IP Addresses Service ProvidersNetwork Requirements Copyright  IPitomy Communication, LLC 0007VRF System Administration About the Administration MenuLog NetworkingTCP/IP Settings Setting Internet Connection Type Copyright  IPitomy Communication, LLC 0007VRF Router IP Optional SettingsDhcp Server Setting Ddns Service Ddns DynDNS.org  TZO.comMAC Clone RoutesMAC Address Clone MAC AddressDynamic Routing RIP Static RoutingSecurity Delete This EntryShow Routing Table FirewallVPN Passtrough Copyright  IPitomy Communication, LLC 0007VRF Access Restriction Copyright  IPitomy Communication, LLC 0007VRF Application Forwarding Single PortApplication Port Range DMZ QoSCopyright  IPitomy Communication, LLC 0007VRF Copyright  IPitomy Communication, LLC 0007VRF Copyright  IPitomy Communication, LLC 0007VRF Administration AdministrationLog Diagnostics Status Factory DefaultsFirmware Upgrade Router Information Internet ConnectionLocal Network SIP Settings Analog InterfaceVoice Copyright  IPitomy Communication, LLC 0007VRF Codec FXOCall Progress Reset Analog Connecting Phone LinesProviders CO TrunksSIP Providers Add a New SIP Provider Select Authentication Mode for the SIP Provider Can ReinviteAssigning a Destination Destinations Edit an Existing SIP ProviderClick on Save Changes Delete a SIP ProviderExtensions Button Function Commands Phone? Auto DiscoveryFactory Default Sends a Factory Default Pattern Equivalent to Advanced Scan Setting Description Copyright  IPitomy Communication, LLC 0007VRF CSV Upload Add Range Go to Destinations ExtensionsPhone Settings Key Type Additional Information DNDKey State Description To program a key’s stateVolume Controls Custom Sip SettingsTime Settings Aastra Expansion Modules Module Descriptions and OptionsAdd a New Extension Forward Settings Advanced Settings Copyright  IPitomy Communication, LLC 0007VRF Phone Type Installation Note Edit an Existing Extension Make changes to the extension Click Save ChangesDelete an Extension Select an extensionGroup 1 Sales Ext Group 2 Customer Service Ring Group ExamplesGroup Ext East Coast Sales West Coast Customer Service Add a New Group Menus Edit an Existing GroupMake changes to the Group Click Save Changes Delete a GroupMenu Examples Menu Add a New Menu Response Time OutMeet-me Conferences Edit an Existing MenuDelete a Menu  Conference 1 Dial  Conference 2 DialSetting Up a Conference Meet-me Conferences FeaturesVoicemail Creating a Voicemail Box Without An Associated ExtensionSchedules Edit an Existing Voicemail BoxMake changes to the Voicemail Box Click Save Changes Delete a Voicemail BoxCreate a Schedule Deleting a Holiday Editing an Existing ScheduleDeleting a Schedule Click Save Changes Click Apply Changes Configuring Office Configuring RouterConfiguring Office Branch Extensions Configuring Office 2 with branch extensionsClick Save Changes Click Apply Changes Apply Changes Call RoutingIncoming Routing Outgoing Routing Setting the Default Incoming DestinationDefining the Service Provider Destination Editing An Existing Route Changing the Order Service Providers are SelectedAdding a New Call Subroute PBX Setup Adding a Service ProviderDeleting a Service Provider Edit General SettingsBacking Up a Copy of the System’s Setup DatabaseDeleting a Backup Version from the System GeneralVoicemail Settings Email SettingsSession Initiation Protocol SIP Settings Voicemail ArchivePrompts Upload Voice PromptRecord New Voice Prompt Answer the call from the system and record the promptMusic on Hold Download a PromptDelete a Prompt Add New Music FilesSetting Music on Hold Click Set System Default Click Apply ChangesEdit Existing Music Files Click Save Changes Click Apply Changes Delete a Play listFeature Codes ServicesReports CDR ReportsDiagnostics MonitoringCopyright  IPitomy Communication, LLC 0007VRF Appendices Appendix 1 IP Telephones IPitomyIPitomy 480i CT IPitomy 57i CT IPitomy 536MWhat is a Softphone? IPitomy 560MCounterPath eyeBeam 1.5 and X-Lite3.0 Lite3.0 Free Softphone Performance management of the SIP end-point Softphone Forward Settings Login Enter the telephone numberAdvanced Settings Network Settings Why can’t I delete a menu? What is the default IP Address for the IP1000?Glossary 110 Page Page Corporate Offices 200 S. Washington Blvd. Suite Sarasota, FL

1000 specifications

Aastra Telecom 1000 is a versatile and robust communication solution designed for small to medium-sized businesses. This telephone system is renowned for its reliability, versatility, and ease of use. One of its main features is its modular design, allowing businesses to scale and customize the system according to their specific needs. This adaptability makes it an excellent investment for growing organizations that require flexibility in their communication system.

The Aastra Telecom 1000 employs advanced digital technology that enhances voice clarity and reduces overall signal interference. This clarity is vital for maintaining effective communication within a corporate environment, ensuring that crucial information is transmitted without misunderstanding. Furthermore, the system supports numerous extensions, making it easy for companies to connect multiple users and departments seamlessly.

Among its many features, the Aastra Telecom 1000 includes capabilities such as voicemail support, call forwarding, and conference calling. The voicemail function allows users to retrieve messages at their convenience, ensuring important communications are not missed. Call forwarding ensures that calls can be directed to the appropriate parties, even if they are not present at their desk, thereby enhancing customer service and responsiveness. The inclusion of conference calling enables multiple users to participate in discussions, fostering teamwork and collaboration among remote teams.

Another key aspect of the Aastra Telecom 1000 is its compatibility with various communication protocols, including Voice over IP (VoIP). This compatibility allows businesses to integrate modern internet-based calling solutions that can lead to significant cost savings on long-distance calls. Moreover, the system can interface with existing IT infrastructure, simplifying its deployment in businesses already using digital communication platforms.

Security is also a significant consideration with the Aastra Telecom 1000. The system adheres to industry-standard security measures to protect sensitive communication from external threats. In addition, the user-friendly interface ensures that employees can use the system without extensive training, promoting streamlined operations and quick adoption of the technology.

Overall, the Aastra Telecom 1000 represents an ideal solution for businesses looking for a reliable, feature-rich telephone system that can adapt to their evolving communication needs. With its robust capabilities, scalability, and integration options, it stands out as a preferred choice for companies seeking to enhance their internal and external communications efficiently.
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