Aastra Telecom
6731I
manual
Troubleshooting
Install
Password
Key 7 by Default Intercom
Status Scroll Delay
Missed Calls Indicator
Warranty
Incomplete Configuration
Resetting a User Password
Accessing the Redial List
Page 217
Page 216
Page 218
Image 217
Page 216
Page 218
Contents
6731i IP Phone
Page
Iii
Software License Agreement
Page
Table of Contents
Last Call Return lcr Key for Sylantro Servers
Busy Lamp Field BLF Key BLF List Key
Speeddial/Xfer
Directory Key Intercom Key
Vii
Managing Calls 116
Viii
181
Documentation
About This Guide
Model 6731i IP Phone User Guide
Introduction
Phone Features
Requirements
Installation and Setup
Plugging in and Starting the Phone
Getting Started
Downloading Language packs
DSP SIP
Idle Screen
Idle Screens
No Service
Incomplete Configuration
Key Panel
IP Phone Keys and Key Descriptions
Keys Key Description
Options List
Conf
None
Methods for Customizing Your Phone
Services
Phone Options via the IP Phone UI
Option Number Call Forward
Simplified Options Menu
Reference
Using the IP Phone UI
Phone Options via the Aastra Web UI
Using the Aastra Web UI
Methods for Customizing Your Phone
Operation
Headings Descriptions Status
Headings Descriptions Basic
Settings
Phone Status via IP Phone UI
Phone Status
Select Phone Status
Phone Status via the Aastra Web UI
Finding Your Phone’s IP Address
Phone Status
SIP Account Status
SIP Account Status
Status Condition Desription Registered
Example Backup
Line SIP Account Status Used?
Customizing Your Phone
Configuration Method Valid Values Default Value
Ring Tones and Tone Sets
Ring Tones
Ring Tone Sets
Configuring Ring Tones and Tone Sets
Select Preferences
Select Ring Tone
For global configuration
Click on Basic Settings-Preferences-Ring Tones
Contrast Level
Setting Contrast Level
Live Dialpad
Enabling/Disabling Live Dialpad
Headset Mic Volume
Audio Mode
Setting Audio Mode and Headset Mic Volume
Select Preferences Select Set Audio Select Audio Mode
Time and Date
Configuring Time and Date
Set Time and Time Format
Select Preferences Select Time and Date
Set Date and Date Format
Select Date Format
Set Time Zone
Set Daylight Savings Time
Min summertime Summertime Automatic Default
Set Time Servers
Click on Basic Settings-Preferences-Time and Date Setting
Specifying the Language to Use
Language
Select Screen Language
Deutsch German Italiano Italian
Français French
Click on Basic Settings-Preferences-Language Settings
Keypad Input Alphabet Tables English
Language Input
French
Key Uppercase Characters Lowercase Characters
German
Spanish
Portguese
Italian
Example
Configuring Language Input Using the IP Phone UI
Select Input Language
Click on Basic Settings- Preferences-Language Settings
Latin 2 Character Set
Setting a User Password
User Password
Select User Password and press Enter
Click on Operation-User Password
Reset a User Password
Resetting a User Password
Restarting Your Phone
Click on Operation-Reset
Select Restart Phone
Locking/Unlocking a Phone
Phone Lock
Lock the Phone
Click on Operation-Phone Lock
Defining an Emergency Dial Plan
Lock the Phone? field, click
Unlock the Phone
911110
Define an Emergency Dial Plan
Emergency Number Description
Multiple Line and Call Appearance Keys
Line Keys and Programmable Keys
Line/Call Appearance Light Behavior Appearance Status
Programmable Keys
On a BLF configured key
For a speeddial number
Key 8 by Default
Key 7 by Default Intercom
Key Function Description Flash
Sprecode
Line Key
Configuring a Line Key
Click on Operation-Programmable Keys
Speeddial Prefix
Creating a Speeddial Key
Key
Line=2
Speeddial Enter number
Select Preferences Select Speed Dial Edit
Creating a Speeddial Using the Speed Dial Edit Option
Save to?
Creating a Speeddial Key Using the Save Key
Creating a Speeddial Using a Programmable Key
Click on Operation-Keypad Speeddial
Editing Speeddial Keys
Programmable Keys
Editing a Speeddial on a Programmable Key
Edit the speeddial information as applicable and press Save
Click on Operation-Keypad Speeddial
Do Not Disturb DND Key
Configuring a DND Key
Busy Lamp Field BLF Key
Configuring a BLF Key
Example
Line Keys and Programmable Keys
BLF List Key
Configuring a BLF List Key
Flash Key
Configuring a Flash Key
Automatic Call Distribution ACD Key for Sylantro Servers
Type field, select Auto call distribution
Configuring an Automatic Call Distribution ACD Key
Using the ACD Key
Using the ACD Feature on your IP Phone
ACD LED Table
ACD Queue Label Password = Next
Click on Operation-Programmable Keys
Configuring Group Call Pickup GCP Key for Sylantro Servers
Using Directed Call Pickup DCP
Using Directed Call Pickup/Group Call Pickup
Using Group Call Pickup GCP
XML Key
Configuring an XML Key
Accessing the XML Service
Sprecode Key
Configuring a Sprecode Key
Park/Pickup Keys
Park/Pickup Call Server Configuration Values
Server Park Values Pickup Values
Configuring Park/Pickup Keys
Park a Call
Using the Park Call/Pickup Parked Call Feature
Pickup a Parked Call
Last Call Return lcr Key for Sylantro Servers
Configuring a Last Call Return Key
How it works
Call Forward Key
Configuring a Call Forward
BLF/Xfer Key Requirements and Functionality
BLF/Xfer
Configuring a BLF/Xfer Key
Speeddial/Xfer Key Requirements and Functionality
Speeddial/Xfer
Speeddial/Xfer and Speeddial
Speeddial/Xfer and Blind Transfer
Configuring a Speeddial/Xfer Key
Speeddial/Conf
Configuring a Speeddial/Conf Key
Directory Key
Directory Key
Configuring a Directory Key
Intercom Key
Configuring an Intercom Key
Using the Icom Key for Outgoing Intercom Calls
Services Key
Services Key
Configuring a Services Key
Using the Services Key
Phone Lock Key
Configuring a Phone Lock Key
Using the Lock/Unlock Key on the IP Phone
Configuring a Paging Key
Using the Paging Key
None Key
Setting a None Key
100 Model 6731i IP Phone User Guide
Model 6731i IP Phone User Guide 101
Deleting a Key
Making Calls
Using Handsfree Speakerphone
Dialing a Number
102 Model 6731i IP Phone User Guide
Advanced Volume Controls for the Headset Mic
Using a Headset
To change the volume
Model 6731i IP Phone User Guide 103
Accessing the Redial List
Making and Receiving Calls Using a Headset
Redial
104 Model 6731i IP Phone User Guide
Model 6731i IP Phone User Guide 105
Mute
Deleting from the Redial List
Delete All Items
Answering an Incoming Call
Receiving Calls
Sending an Incoming Call to Voicemail
106 Model 6731i IP Phone User Guide
Placing a Call on Hold
Handling Calls
Model 6731i IP Phone User Guide 107
To place a call on hold
108 Model 6731i IP Phone User Guide
Transferring Calls
Transferring Two Existing Calls
Model 6731i IP Phone User Guide 109
110 Model 6731i IP Phone User Guide
Conferencing Calls
Conference State Screens
Local Conferencing
Model 6731i IP Phone User Guide 111
Using Local Conferencing
Joining Two Active Calls in a Single Conference
112 Model 6731i IP Phone User Guide
Centralized Conferencing for Sylantro and Broadsoft Servers
Model 6731i IP Phone User Guide 113
Using Centralized Conferencing
114 Model 6731i IP Phone User Guide
Setting Up Multiple Conferences for Sylantro Server only
Model 6731i IP Phone User Guide 115
Ending Calls
Joining Additional Parties to Active Conferences
Ending a Conference and Transferring Remaining Parties
Managing Calls
Accessing Your Directory
Directory List
116 Model 6731i IP Phone User Guide
Model 6731i IP Phone User Guide 117
Sorting Entries and Quick Search Feature
Managing the Directory List
Add a New Entry to the Directory List
118 Model 6731i IP Phone User Guide
Save Key Delete Key Directory Key
Adding an Entry to the Directory List from the Save Key
Model 6731i IP Phone User Guide 119
Edit an Entry in the Directory List
120 Model 6731i IP Phone User Guide
Save Key Directory Key
Delete an Entry from the Directory List
Model 6731i IP Phone User Guide 121
Delete Key Directory Key
Save an Entry to the Directory List
122 Model 6731i IP Phone User Guide
Saving from the Display
Saving from the Callers List
Model 6731i IP Phone User Guide 123
Save Key Directory Key Callers Callers List Key
Saving from the Redial List
124 Model 6731i IP Phone User Guide
Downloading the Directory List to Your PC
Model 6731i IP Phone User Guide 125
Download the Directory List
Click on Operation-Directory
126 Model 6731i IP Phone User Guide
Callers List
Model 6731i IP Phone User Guide 127
Accessing the Callers List
Caller’s List Screen Display
Editing Entries in the Callers List
John Burns 9054550055 N Jun 8 255pm
128 Model 6731i IP Phone User Guide
Deleting Entries From the Callers List
Model 6731i IP Phone User Guide 129
Downloading the Callers List to Your PC
130 Model 6731i IP Phone User Guide
Download the Callers List
DND Account-Based Configuration
Account Configuration DND and Call Forwarding
Model 6731i IP Phone User Guide 131
132 Model 6731i IP Phone User Guide
DND key LED OFF when current
Click on Basic Settings-Preferences-General
Configuring DND Using the Aastra Web UI
Model 6731i IP Phone User Guide 133
Using DND Modes via the IP Phone UI
Click on Basic Settings-Account Configuration
134 Model 6731i IP Phone User Guide
DND in Phone Mode Default
DND in Account Mode
Model 6731i IP Phone User Guide 135
Call Forward Account-Based Configuration
DND in Custom Mode
136 Model 6731i IP Phone User Guide
Phone Custom
Model 6731i IP Phone User Guide 137
Cfwd key LED OFF if any Cfwd Disabled Mode is disabled
MWI LED OFF if Cfwd All is
138 Model 6731i IP Phone User Guide
Configuring Cfwd Using the Aastra Web UI
All Busy No Answer
Model 6731i IP Phone User Guide 139
140 Model 6731i IP Phone User Guide
Cfwd in Account Mode
Using Cfwd via the IP Phone UI
Model 6731i IP Phone User Guide 141
142 Model 6731i IP Phone User Guide
Model 6731i IP Phone User Guide 143
144 Model 6731i IP Phone User Guide
Cfwd in Phone Mode
Model 6731i IP Phone User Guide 145
146 Model 6731i IP Phone User Guide
Model 6731i IP Phone User Guide 147
Cfwd in Custom Mode
148 Model 6731i IP Phone User Guide
Model 6731i IP Phone User Guide 149
150 Model 6731i IP Phone User Guide
Accessing and Clearing Missed Calls
Missed Calls Indicator
Model 6731i IP Phone User Guide 151
Voicemail
Using Voicemail
152 Model 6731i IP Phone User Guide
Star Codes
Additional Features
Model 6731i IP Phone User Guide 153
Suppress Dtmf Playback
Configuring Suppression of Dtmf Playback
154 Model 6731i IP Phone User Guide
Model 6731i IP Phone User Guide 155
Display Dtmf Digits
156 Model 6731i IP Phone User Guide
Configuring Display of Dtmf Digits
Model 6731i IP Phone User Guide 157
Enable/Disable Call Waiting
Enabling/Disabling Call Waiting
158 Model 6731i IP Phone User Guide
Play Call Waiting Tone
Configuring Call Waiting Tone
Model 6731i IP Phone User Guide 159
Stuttered Dial Tone
Configuring Stuttered Dial Tone
160 Model 6731i IP Phone User Guide
XML Beep Support
Configuring XML Beep Support
Model 6731i IP Phone User Guide 161
Configuring Status Scroll Delay
Status Scroll Delay
162 Model 6731i IP Phone User Guide
Model 6731i IP Phone User Guide 163
Incoming Call Interrupts Dialing
Transfer/Conference Call Behavior
Intercom Behavior
164 Model 6731i IP Phone User Guide
Configuring Incoming Call Interrupts Dialing
Model 6731i IP Phone User Guide 165
Switch UI Focus to Ringing Line
Phone Feature Preferred Line Behavior
Preferred Line and Preferred Line Timeout
166 Model 6731i IP Phone User Guide
Model 6731i IP Phone User Guide 167
Configuring Goodbye Key to Cancel Incoming Calls
Goodbye Key Cancels Incoming Calls
168 Model 6731i IP Phone User Guide
Model 6731i IP Phone User Guide 169
Using the Goodbye Key to Cancel Incoming Calls Feature
UPnP Mapping Lines for remote phones
Configuring UPnP Mapping Lines
170 Model 6731i IP Phone User Guide
Configuring Message Waiting Indicator
Message Waiting Indicator
Model 6731i IP Phone User Guide 171
Incoming Intercom Features Description Aastra Web UI
Incoming Intercom Call Features
172 Model 6731i IP Phone User Guide
Incoming Intercom
Model 6731i IP Phone User Guide 173
Configuring Incoming Intercom Settings
Auto-Answer/Play Warning Tone
Allow Barge
174 Model 6731i IP Phone User Guide
Using Redial Key for Last Number Redial
Group RTP Paging receives RTP streams
Model 6731i IP Phone User Guide 175
Group Paging RTP Settings
Configuring Group RTP Paging
176 Model 6731i IP Phone User Guide
Model 6731i IP Phone User Guide 177
Configuring Lldp Elin
178 Model 6731i IP Phone User Guide
Shared Call Appearance SCA Call Bridging
Keys States and LED Behavior
Model 6731i IP Phone User Guide 179
Line Keys and Idle Screens
Programmable Line Keys
Line key Phone Behavior
180 Model 6731i IP Phone User Guide
State Call Line Key Pressed Non-Call Line Key Pressed
Outgoing Intercom Calls
Available Features Enabled by Administrators
Missed Call Summary Subscription
Model 6731i IP Phone User Guide 181
Autodial Hotline and Warmline
Customizable Callers List Key
182 Model 6731i IP Phone User Guide
Answer and Ignore Keys for XML Applications
Centralized Conferencing
Model 6731i IP Phone User Guide 183
Playing a WAV File On Your Phone
Using the Keypad During Active XML Applications
184 Model 6731i IP Phone User Guide
IP Phone UI Screen During WAV Streaming
Model 6731i IP Phone User Guide 185
Key Redirection
Options Key
XML Override for a Locked Phone
XML Applications and Off-Hook Interaction
RTP Recording and Simultaneous Playing
186 Model 6731i IP Phone User Guide
Configurable Save and Delete Keys
Hold Feature Enhancement for Broadsoft Servers
Model 6731i IP Phone User Guide 187
188 Model 6731i IP Phone User Guide
IP Phone UI when Broadsoft CMS is Enabled
Model 6731i IP Phone User Guide 189
Diverting Calls from Your Phone
Call Diversion Example
190 Model 6731i IP Phone User Guide
Display of Call Destination Information
Screen Caller info Call destination Call diversion
Call Destination Information
Model 6731i IP Phone User Guide 191
Troubleshooting Solutions
How do I change my user password?
Why does my phone display the No Service message?
192 Model 6731i IP Phone User Guide
Model 6731i IP Phone User Guide 193
Why does my phone display Bad Encrypted Config?
How do I restart the IP phone?
How do I lock my phone?
194 Model 6731i IP Phone User Guide
Model 6731i IP Phone User Guide 195
Page
Warranty Repair Services
Limited Warranty
Model 6731i IP Phone User Guide 197
Exclusions
198 Model 6731i IP Phone User Guide
After Warranty Service
Time Zone Name/Time Zone Code Table
Appendix a Time Zone Codes
Time Zone Name Time Zone Code
NST
Time
SGT
Model 6731i IP Phone User Guide Index-1
Index
Index-2 Model 6731i IP Phone User Guide
Model 6731i IP Phone User Guide Index-3
Index-4 Model 6731i IP Phone User Guide
Model 6731i IP Phone User Guide Index-5
Model 6731i IP Phone User Guide Index-6
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