Aastra Telecom 6731I manual Model 6731i IP Phone User Guide 109, Transferring Two Existing Calls

Page 117

IP Phone UI

Use the following procedure to transfer a call to another extension. Use the following illustration as a reference.

Callers

Conf.

Transfer

Transfer Key

1.Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer.

2.Press the Transfer Key Transfer . You should hear a dial tone as a second line opens up.

3.Dial the extension number (or the outside number) for Party 2. This is the Party for which you want to transfer Party 1.

4.To complete a "blind" transfer, press the Transfer Key Transfer again before the receiving end answers. To complete a consultive transfer, remain on the line to speak with the Party 2, before pressing the Transfer Key Transfer again to transfer Party 1 to Party 2. To cancel the transfer, select Cancel on the display screen.

Transferring Two Existing Calls

The 6731i allows you to perform a transfer of a call when there are currently two active calls on the phone. For example, on your phone, there are two active calls - Call A and Call B. Call B is on hold. You can perform the following to transfer Call A to Call B:

1.Press Xfer key. A new line opens.

2.Press or scroll to the Line where Call B is on hold.

3.Press Xfer key.

Call A is transferred to Call B.

Model 6731i IP Phone User Guide

109

Handling Calls

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Contents 6731i IP Phone Page Iii Software License AgreementPage Table of Contents Last Call Return lcr Key for Sylantro Servers Busy Lamp Field BLF Key BLF List KeySpeeddial/Xfer Directory Key Intercom KeyVii Managing Calls 116Viii 181About This Guide DocumentationModel 6731i IP Phone User Guide Phone Features IntroductionRequirements Installation and Setup Plugging in and Starting the Phone Getting StartedDownloading Language packs DSP SIP Idle Screen Idle ScreensNo Service Incomplete ConfigurationIP Phone Keys and Key Descriptions Key PanelKeys Key Description Options List ConfNone Methods for Customizing Your Phone ServicesPhone Options via the IP Phone UI Option Number Call ForwardSimplified Options Menu Reference Using the IP Phone UIPhone Options via the Aastra Web UI Using the Aastra Web UIMethods for Customizing Your Phone Operation Headings Descriptions StatusHeadings Descriptions Basic SettingsPhone Status Phone Status via IP Phone UISelect Phone Status Phone Status via the Aastra Web UI Finding Your Phone’s IP AddressPhone Status SIP Account Status SIP Account StatusExample Backup Status Condition Desription RegisteredLine SIP Account Status Used? Customizing Your Phone Configuration Method Valid Values Default ValueRing Tones and Tone Sets Ring TonesRing Tone Sets Configuring Ring Tones and Tone SetsSelect Preferences Select Ring ToneFor global configuration Click on Basic Settings-Preferences-Ring TonesContrast Level Setting Contrast LevelLive Dialpad Enabling/Disabling Live DialpadHeadset Mic Volume Audio ModeSetting Audio Mode and Headset Mic Volume Select Preferences Select Set Audio Select Audio ModeConfiguring Time and Date Time and DateSet Time and Time Format Select Preferences Select Time and Date Set Date and Date FormatSelect Date Format Set Time ZoneMin summertime Summertime Automatic Default Set Daylight Savings TimeSet Time Servers Click on Basic Settings-Preferences-Time and Date Setting Language Specifying the Language to UseSelect Screen Language Deutsch German Italiano Italian Français FrenchClick on Basic Settings-Preferences-Language Settings Keypad Input Alphabet Tables English Language InputFrench Key Uppercase Characters Lowercase CharactersGerman SpanishPortguese ItalianConfiguring Language Input Using the IP Phone UI ExampleSelect Input Language Click on Basic Settings- Preferences-Language Settings Latin 2 Character Set Setting a User Password User PasswordSelect User Password and press Enter Click on Operation-User PasswordReset a User Password Resetting a User PasswordClick on Operation-Reset Restarting Your PhoneSelect Restart Phone Phone Lock Locking/Unlocking a PhoneLock the Phone Click on Operation-Phone Lock Defining an Emergency Dial PlanLock the Phone? field, click Unlock the PhoneDefine an Emergency Dial Plan 911110Emergency Number Description Line Keys and Programmable Keys Multiple Line and Call Appearance KeysLine/Call Appearance Light Behavior Appearance Status On a BLF configured key Programmable KeysFor a speeddial number Key 8 by Default Key 7 by Default IntercomKey Function Description Flash SprecodeConfiguring a Line Key Line KeyClick on Operation-Programmable Keys Speeddial Prefix Creating a Speeddial KeyKey Line=2Speeddial Enter number Select Preferences Select Speed Dial Edit Creating a Speeddial Using the Speed Dial Edit OptionSave to? Creating a Speeddial Key Using the Save KeyCreating a Speeddial Using a Programmable Key Click on Operation-Keypad Speeddial Editing Speeddial Keys Programmable KeysEditing a Speeddial on a Programmable Key Edit the speeddial information as applicable and press SaveClick on Operation-Keypad Speeddial Do Not Disturb DND Key Configuring a DND KeyConfiguring a BLF Key Busy Lamp Field BLF KeyExample Line Keys and Programmable Keys BLF List Key Configuring a BLF List Key Flash Key Configuring a Flash KeyAutomatic Call Distribution ACD Key for Sylantro Servers Type field, select Auto call distribution Configuring an Automatic Call Distribution ACD KeyUsing the ACD Feature on your IP Phone Using the ACD KeyACD LED Table ACD Queue Label Password = Next Click on Operation-Programmable Keys Configuring Group Call Pickup GCP Key for Sylantro Servers Using Directed Call Pickup/Group Call Pickup Using Directed Call Pickup DCPUsing Group Call Pickup GCP XML Key Configuring an XML Key Accessing the XML Service Sprecode Key Configuring a Sprecode KeyPark/Pickup Call Server Configuration Values Park/Pickup KeysServer Park Values Pickup Values Configuring Park/Pickup Keys Using the Park Call/Pickup Parked Call Feature Park a CallPickup a Parked Call Configuring a Last Call Return Key Last Call Return lcr Key for Sylantro ServersHow it works Call Forward Key Configuring a Call ForwardBLF/Xfer Key Requirements and Functionality BLF/XferConfiguring a BLF/Xfer Key Speeddial/Xfer Key Requirements and Functionality Speeddial/XferSpeeddial/Xfer and Speeddial Speeddial/Xfer and Blind TransferConfiguring a Speeddial/Xfer Key Speeddial/Conf Configuring a Speeddial/Conf Key Directory Key Directory KeyConfiguring a Directory Key Intercom Key Configuring an Intercom KeyUsing the Icom Key for Outgoing Intercom Calls Services Key Services KeyConfiguring a Services Key Using the Services Key Phone Lock Key Configuring a Phone Lock KeyUsing the Lock/Unlock Key on the IP Phone Configuring a Paging Key Using the Paging Key Setting a None Key None Key100 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide 101 Deleting a KeyMaking Calls Using Handsfree SpeakerphoneDialing a Number 102 Model 6731i IP Phone User GuideAdvanced Volume Controls for the Headset Mic Using a HeadsetTo change the volume Model 6731i IP Phone User Guide 103Accessing the Redial List Making and Receiving Calls Using a HeadsetRedial 104 Model 6731i IP Phone User GuideModel 6731i IP Phone User Guide 105 MuteDeleting from the Redial List Delete All ItemsAnswering an Incoming Call Receiving CallsSending an Incoming Call to Voicemail 106 Model 6731i IP Phone User GuidePlacing a Call on Hold Handling CallsModel 6731i IP Phone User Guide 107 To place a call on hold108 Model 6731i IP Phone User Guide Transferring CallsTransferring Two Existing Calls Model 6731i IP Phone User Guide 109110 Model 6731i IP Phone User Guide Conferencing CallsConference State Screens Local ConferencingModel 6731i IP Phone User Guide 111 Using Local Conferencing112 Model 6731i IP Phone User Guide Joining Two Active Calls in a Single ConferenceCentralized Conferencing for Sylantro and Broadsoft Servers Model 6731i IP Phone User Guide 113 Using Centralized Conferencing114 Model 6731i IP Phone User Guide Setting Up Multiple Conferences for Sylantro Server onlyModel 6731i IP Phone User Guide 115 Ending CallsJoining Additional Parties to Active Conferences Ending a Conference and Transferring Remaining PartiesManaging Calls Accessing Your DirectoryDirectory List 116 Model 6731i IP Phone User GuideSorting Entries and Quick Search Feature Model 6731i IP Phone User Guide 117Managing the Directory List 118 Model 6731i IP Phone User Guide Add a New Entry to the Directory ListSave Key Delete Key Directory Key Adding an Entry to the Directory List from the Save Key Model 6731i IP Phone User Guide 119120 Model 6731i IP Phone User Guide Edit an Entry in the Directory ListSave Key Directory Key Model 6731i IP Phone User Guide 121 Delete an Entry from the Directory ListDelete Key Directory Key 122 Model 6731i IP Phone User Guide Save an Entry to the Directory ListSaving from the Display Model 6731i IP Phone User Guide 123 Saving from the Callers ListSave Key Directory Key Callers Callers List Key Saving from the Redial List 124 Model 6731i IP Phone User GuideDownloading the Directory List to Your PC Model 6731i IP Phone User Guide 125Download the Directory List Click on Operation-Directory126 Model 6731i IP Phone User Guide Callers ListModel 6731i IP Phone User Guide 127 Accessing the Callers ListCaller’s List Screen Display Editing Entries in the Callers ListJohn Burns 9054550055 N Jun 8 255pm 128 Model 6731i IP Phone User GuideDeleting Entries From the Callers List Model 6731i IP Phone User Guide 129130 Model 6731i IP Phone User Guide Downloading the Callers List to Your PCDownload the Callers List Account Configuration DND and Call Forwarding DND Account-Based ConfigurationModel 6731i IP Phone User Guide 131 132 Model 6731i IP Phone User Guide DND key LED OFF when currentConfiguring DND Using the Aastra Web UI Click on Basic Settings-Preferences-GeneralModel 6731i IP Phone User Guide 133 Click on Basic Settings-Account Configuration Using DND Modes via the IP Phone UI134 Model 6731i IP Phone User Guide DND in Account Mode DND in Phone Mode DefaultModel 6731i IP Phone User Guide 135 Call Forward Account-Based Configuration DND in Custom Mode136 Model 6731i IP Phone User Guide Phone CustomCfwd key LED OFF if any Cfwd Disabled Mode is disabled Model 6731i IP Phone User Guide 137MWI LED OFF if Cfwd All is 138 Model 6731i IP Phone User Guide Configuring Cfwd Using the Aastra Web UIAll Busy No Answer Model 6731i IP Phone User Guide 139140 Model 6731i IP Phone User Guide Using Cfwd via the IP Phone UI Cfwd in Account ModeModel 6731i IP Phone User Guide 141 142 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide 143 144 Model 6731i IP Phone User Guide Cfwd in Phone ModeModel 6731i IP Phone User Guide 145 146 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide 147 Cfwd in Custom Mode148 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide 149 150 Model 6731i IP Phone User Guide Missed Calls Indicator Accessing and Clearing Missed CallsModel 6731i IP Phone User Guide 151 Using Voicemail Voicemail152 Model 6731i IP Phone User Guide Additional Features Star CodesModel 6731i IP Phone User Guide 153 Configuring Suppression of Dtmf Playback Suppress Dtmf Playback154 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide 155 Display Dtmf Digits156 Model 6731i IP Phone User Guide Configuring Display of Dtmf DigitsEnable/Disable Call Waiting Model 6731i IP Phone User Guide 157Enabling/Disabling Call Waiting 158 Model 6731i IP Phone User Guide Configuring Call Waiting Tone Play Call Waiting ToneModel 6731i IP Phone User Guide 159 Configuring Stuttered Dial Tone Stuttered Dial Tone160 Model 6731i IP Phone User Guide Configuring XML Beep Support XML Beep SupportModel 6731i IP Phone User Guide 161 Status Scroll Delay Configuring Status Scroll Delay162 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide 163 Incoming Call Interrupts DialingTransfer/Conference Call Behavior Intercom Behavior164 Model 6731i IP Phone User Guide Configuring Incoming Call Interrupts DialingModel 6731i IP Phone User Guide 165 Switch UI Focus to Ringing LinePreferred Line and Preferred Line Timeout Phone Feature Preferred Line Behavior166 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide 167 Goodbye Key Cancels Incoming Calls Configuring Goodbye Key to Cancel Incoming Calls168 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide 169 Using the Goodbye Key to Cancel Incoming Calls FeatureConfiguring UPnP Mapping Lines UPnP Mapping Lines for remote phones170 Model 6731i IP Phone User Guide Message Waiting Indicator Configuring Message Waiting IndicatorModel 6731i IP Phone User Guide 171 Incoming Intercom Features Description Aastra Web UI Incoming Intercom Call Features172 Model 6731i IP Phone User Guide Incoming IntercomModel 6731i IP Phone User Guide 173 Configuring Incoming Intercom SettingsAuto-Answer/Play Warning Tone Allow Barge174 Model 6731i IP Phone User Guide Using Redial Key for Last Number RedialGroup RTP Paging receives RTP streams Model 6731i IP Phone User Guide 175Configuring Group RTP Paging Group Paging RTP Settings176 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide 177 Configuring Lldp Elin178 Model 6731i IP Phone User Guide Shared Call Appearance SCA Call BridgingKeys States and LED Behavior Model 6731i IP Phone User Guide 179Line Keys and Idle Screens Programmable Line Keys180 Model 6731i IP Phone User Guide Line key Phone BehaviorState Call Line Key Pressed Non-Call Line Key Pressed Outgoing Intercom Calls Available Features Enabled by AdministratorsMissed Call Summary Subscription Model 6731i IP Phone User Guide 181Customizable Callers List Key Autodial Hotline and Warmline182 Model 6731i IP Phone User Guide Centralized Conferencing Answer and Ignore Keys for XML ApplicationsModel 6731i IP Phone User Guide 183 Playing a WAV File On Your Phone Using the Keypad During Active XML Applications184 Model 6731i IP Phone User Guide IP Phone UI Screen During WAV StreamingKey Redirection Model 6731i IP Phone User Guide 185Options Key XML Override for a Locked Phone XML Applications and Off-Hook InteractionRTP Recording and Simultaneous Playing 186 Model 6731i IP Phone User GuideHold Feature Enhancement for Broadsoft Servers Configurable Save and Delete KeysModel 6731i IP Phone User Guide 187 188 Model 6731i IP Phone User Guide IP Phone UI when Broadsoft CMS is EnabledDiverting Calls from Your Phone Model 6731i IP Phone User Guide 189Call Diversion Example 190 Model 6731i IP Phone User Guide Display of Call Destination InformationScreen Caller info Call destination Call diversion Call Destination InformationModel 6731i IP Phone User Guide 191 Troubleshooting SolutionsWhy does my phone display the No Service message? How do I change my user password?192 Model 6731i IP Phone User Guide Why does my phone display Bad Encrypted Config? Model 6731i IP Phone User Guide 193How do I restart the IP phone? How do I lock my phone? 194 Model 6731i IP Phone User GuideModel 6731i IP Phone User Guide 195 Page Warranty Repair Services Limited WarrantyModel 6731i IP Phone User Guide 197 Exclusions198 Model 6731i IP Phone User Guide After Warranty ServiceAppendix a Time Zone Codes Time Zone Name/Time Zone Code TableTime Zone Name Time Zone Code NST Time SGT Model 6731i IP Phone User Guide Index-1 IndexIndex-2 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide Index-3 Index-4 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide Index-5 Model 6731i IP Phone User Guide Index-6
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6731I specifications

The Aastra Telecom 6731I is a feature-rich IP phone designed for professional environments, delivering seamless communication capabilities to users in various settings. This model has become popular among enterprises due to its robust set of features, advanced technologies, and user-friendly design, making it an ideal choice for offices, call centers, and other business environments.

One of the standout features of the Aastra 6731I is its support for Voice over IP (VoIP) technology. This enables high-quality voice communication over the internet, helping businesses reduce telephony costs while maintaining excellent call clarity. The phone supports multiple VoIP protocols, including SIP (Session Initiation Protocol), ensuring compatibility with various network infrastructures and VoIP service providers.

The Aastra 6731I boasts a large graphical display that provides users with vital call details, caller ID information, and easily accessible menu options. This enhances user experience and ensures that managing calls is straightforward and efficient. The display is further complemented by backlit keys for visibility in low-light environments, making it suitable for 24/7 operations or dimly lit offices.

In terms of connectivity, the phone comes with dual Ethernet ports, allowing for easy integration into existing network setups. Users can connect their computer directly to the phone, simplifying cabling requirements while maintaining network speed and reliability. The device also supports Power over Ethernet (PoE), which allows it to receive power directly through the Ethernet cable, eliminating the need for additional power adapters and making installation convenient.

Another notable characteristic of the Aastra 6731I is its programmable function keys, which provide customizable shortcuts for frequently used features, including call transfer, conference calling, and speed dial. This flexibility enhances productivity and streamlines communication processes for users.

Additionally, the phone is equipped with a built-in speakerphone, delivering hands-free calling capabilities. This is particularly beneficial for multitasking or when collaborating in a group setting. The audio quality, supported by noise reduction technologies, ensures clear and distraction-free conversations.

Overall, the Aastra Telecom 6731I is an excellent choice for businesses seeking a reliable and efficient IP phone. Its combination of advanced features, user-friendly design, and excellent connectivity options positions it as a strong contender in the market, helping organizations optimize their communication strategies effectively.
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