Aastra Telecom 6731I manual Model 6731i IP Phone User Guide

Page 148

Managing Calls

Notes:

1.If you selected “Account” mode in step 2, you can enable/disable each account or all accounts as applicable. You can enter different phone number for each enabled state.

If you selected “Custom” mode, you can enable/disable each account or all accounts as applicable. You can enter different phone numbers for each enabled state.

If you selected “Phone” mode, all accounts are set to the same CFWD configuration (All, Busy, and/or No Answer) as Account 1 on the phone. (In the Aastra Web UI, only Account 1 is enabled. All other accounts are grayed out but use the same configuration as Account 1.)

Using the Aastra Web UI, if you make changes to Account 1, the changes apply to all accounts on the phone. Using the IP Phone UI, if you make changes to any other account other then Account 1, the changes also apply to all accounts on the phone. When enabling a CFWD state, you must specify a phone number for the phone to CFWD to. The number you specify applies to all accounts of the same mode.

2.Number and name of accounts that display to this screen are dependant on the number and name of accounts configured on the phone. In the screen in step 4, Screenname1 is configured on Line 1, Screenname2 is configured on Line 2, and Screenname3 is configured on Line 3. The name for the account is specified by your System Administrator. Contact your System Administrator for more information.

7.For the "No Answer" state, in the “No. Rings” field, enter the number of times that the account rings before forwarding the call to the specified number. Valid values are 1 through

20.Default is 1.

When using the “Account” mode or “Custom” mode, you can enter a different number of rings for each account. If you use the Aastra Web UI to change the Call Forward Key Mode to “Phone”, all accounts synchronize to Account 1.

8.(Optional) You can configure a Call Forward key on your phone to access the Call Forward menus if desired. You can also access the Call Forward menu from the IP Phone UI at the path, Options->Call Forward. To create a Call Forward key, see “Call Forward Key” on page 82.

9. Click to save your changes.

The changes takes affect immediately without a reboot.

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Model 6731i IP Phone User Guide

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Contents 6731i IP Phone Page Software License Agreement IiiPage Table of Contents Busy Lamp Field BLF Key BLF List Key Last Call Return lcr Key for Sylantro ServersSpeeddial/Xfer Directory Key Intercom KeyManaging Calls 116 Vii181 ViiiDocumentation About This GuideModel 6731i IP Phone User Guide Introduction Phone FeaturesRequirements Installation and Setup Getting Started Plugging in and Starting the PhoneDownloading Language packs DSP SIP Idle Screens Idle ScreenIncomplete Configuration No ServiceKey Panel IP Phone Keys and Key DescriptionsKeys Key Description Conf Options ListNone Services Methods for Customizing Your PhonePhone Options via the IP Phone UI Option Number Call ForwardSimplified Options Menu Using the IP Phone UI ReferenceUsing the Aastra Web UI Phone Options via the Aastra Web UIMethods for Customizing Your Phone Headings Descriptions Status OperationSettings Headings Descriptions BasicPhone Status via IP Phone UI Phone StatusSelect Phone Status Finding Your Phone’s IP Address Phone Status via the Aastra Web UIPhone Status SIP Account Status SIP Account StatusStatus Condition Desription Registered Example BackupLine SIP Account Status Used? Configuration Method Valid Values Default Value Customizing Your PhoneRing Tones and Tone Sets Ring TonesConfiguring Ring Tones and Tone Sets Ring Tone SetsSelect Preferences Select Ring ToneClick on Basic Settings-Preferences-Ring Tones For global configurationSetting Contrast Level Contrast LevelLive Dialpad Enabling/Disabling Live DialpadAudio Mode Headset Mic VolumeSetting Audio Mode and Headset Mic Volume Select Preferences Select Set Audio Select Audio ModeTime and Date Configuring Time and DateSet Time and Time Format Set Date and Date Format Select Preferences Select Time and DateSelect Date Format Set Time ZoneSet Daylight Savings Time Min summertime Summertime Automatic DefaultSet Time Servers Click on Basic Settings-Preferences-Time and Date Setting Specifying the Language to Use LanguageSelect Screen Language Français French Deutsch German Italiano ItalianClick on Basic Settings-Preferences-Language Settings Language Input Keypad Input Alphabet Tables EnglishFrench Key Uppercase Characters Lowercase CharactersSpanish GermanItalian PortgueseExample Configuring Language Input Using the IP Phone UISelect Input Language Click on Basic Settings- Preferences-Language Settings Latin 2 Character Set User Password Setting a User PasswordSelect User Password and press Enter Click on Operation-User PasswordResetting a User Password Reset a User PasswordRestarting Your Phone Click on Operation-ResetSelect Restart Phone Locking/Unlocking a Phone Phone LockLock the Phone Defining an Emergency Dial Plan Click on Operation-Phone LockLock the Phone? field, click Unlock the Phone911110 Define an Emergency Dial PlanEmergency Number Description Multiple Line and Call Appearance Keys Line Keys and Programmable KeysLine/Call Appearance Light Behavior Appearance Status Programmable Keys On a BLF configured keyFor a speeddial number Key 7 by Default Intercom Key 8 by DefaultKey Function Description Flash SprecodeLine Key Configuring a Line KeyClick on Operation-Programmable Keys Creating a Speeddial Key Speeddial PrefixKey Line=2Speeddial Enter number Creating a Speeddial Using the Speed Dial Edit Option Select Preferences Select Speed Dial EditCreating a Speeddial Key Using the Save Key Save to?Creating a Speeddial Using a Programmable Key Click on Operation-Keypad Speeddial Programmable Keys Editing Speeddial KeysEdit the speeddial information as applicable and press Save Editing a Speeddial on a Programmable KeyClick on Operation-Keypad Speeddial Configuring a DND Key Do Not Disturb DND KeyBusy Lamp Field BLF Key Configuring a BLF KeyExample Line Keys and Programmable Keys BLF List Key Configuring a BLF List Key Configuring a Flash Key Flash KeyAutomatic Call Distribution ACD Key for Sylantro Servers Configuring an Automatic Call Distribution ACD Key Type field, select Auto call distributionUsing the ACD Key Using the ACD Feature on your IP PhoneACD LED Table ACD Queue Label Password = Next Click on Operation-Programmable Keys Configuring Group Call Pickup GCP Key for Sylantro Servers Using Directed Call Pickup DCP Using Directed Call Pickup/Group Call PickupUsing Group Call Pickup GCP XML Key Configuring an XML Key Accessing the XML Service Configuring a Sprecode Key Sprecode KeyPark/Pickup Keys Park/Pickup Call Server Configuration ValuesServer Park Values Pickup Values Configuring Park/Pickup Keys Park a Call Using the Park Call/Pickup Parked Call FeaturePickup a Parked Call Last Call Return lcr Key for Sylantro Servers Configuring a Last Call Return KeyHow it works Configuring a Call Forward Call Forward KeyBLF/Xfer BLF/Xfer Key Requirements and FunctionalityConfiguring a BLF/Xfer Key Speeddial/Xfer Speeddial/Xfer Key Requirements and FunctionalitySpeeddial/Xfer and Speeddial Speeddial/Xfer and Blind TransferConfiguring a Speeddial/Xfer Key Speeddial/Conf Configuring a Speeddial/Conf Key Directory Key Directory KeyConfiguring a Directory Key Configuring an Intercom Key Intercom KeyUsing the Icom Key for Outgoing Intercom Calls Services Key Services KeyConfiguring a Services Key Using the Services Key Configuring a Phone Lock Key Phone Lock KeyUsing the Lock/Unlock Key on the IP Phone Configuring a Paging Key Using the Paging Key None Key Setting a None Key100 Model 6731i IP Phone User Guide Deleting a Key Model 6731i IP Phone User Guide 101Using Handsfree Speakerphone Making CallsDialing a Number 102 Model 6731i IP Phone User GuideUsing a Headset Advanced Volume Controls for the Headset MicTo change the volume Model 6731i IP Phone User Guide 103Making and Receiving Calls Using a Headset Accessing the Redial ListRedial 104 Model 6731i IP Phone User GuideMute Model 6731i IP Phone User Guide 105Deleting from the Redial List Delete All ItemsReceiving Calls Answering an Incoming CallSending an Incoming Call to Voicemail 106 Model 6731i IP Phone User GuideHandling Calls Placing a Call on HoldModel 6731i IP Phone User Guide 107 To place a call on holdTransferring Calls 108 Model 6731i IP Phone User GuideModel 6731i IP Phone User Guide 109 Transferring Two Existing CallsConferencing Calls 110 Model 6731i IP Phone User GuideConference State Screens Local ConferencingUsing Local Conferencing Model 6731i IP Phone User Guide 111Joining Two Active Calls in a Single Conference 112 Model 6731i IP Phone User GuideCentralized Conferencing for Sylantro and Broadsoft Servers Using Centralized Conferencing Model 6731i IP Phone User Guide 113Setting Up Multiple Conferences for Sylantro Server only 114 Model 6731i IP Phone User GuideEnding Calls Model 6731i IP Phone User Guide 115Joining Additional Parties to Active Conferences Ending a Conference and Transferring Remaining PartiesAccessing Your Directory Managing CallsDirectory List 116 Model 6731i IP Phone User GuideModel 6731i IP Phone User Guide 117 Sorting Entries and Quick Search FeatureManaging the Directory List Add a New Entry to the Directory List 118 Model 6731i IP Phone User GuideSave Key Delete Key Directory Key Model 6731i IP Phone User Guide 119 Adding an Entry to the Directory List from the Save KeyEdit an Entry in the Directory List 120 Model 6731i IP Phone User GuideSave Key Directory Key Delete an Entry from the Directory List Model 6731i IP Phone User Guide 121Delete Key Directory Key Save an Entry to the Directory List 122 Model 6731i IP Phone User GuideSaving from the Display Saving from the Callers List Model 6731i IP Phone User Guide 123Save Key Directory Key Callers Callers List Key 124 Model 6731i IP Phone User Guide Saving from the Redial ListModel 6731i IP Phone User Guide 125 Downloading the Directory List to Your PCDownload the Directory List Click on Operation-DirectoryCallers List 126 Model 6731i IP Phone User GuideAccessing the Callers List Model 6731i IP Phone User Guide 127Caller’s List Screen Display Editing Entries in the Callers List128 Model 6731i IP Phone User Guide John Burns 9054550055 N Jun 8 255pmModel 6731i IP Phone User Guide 129 Deleting Entries From the Callers ListDownloading the Callers List to Your PC 130 Model 6731i IP Phone User GuideDownload the Callers List DND Account-Based Configuration Account Configuration DND and Call ForwardingModel 6731i IP Phone User Guide 131 DND key LED OFF when current 132 Model 6731i IP Phone User GuideClick on Basic Settings-Preferences-General Configuring DND Using the Aastra Web UIModel 6731i IP Phone User Guide 133 Using DND Modes via the IP Phone UI Click on Basic Settings-Account Configuration134 Model 6731i IP Phone User Guide DND in Phone Mode Default DND in Account ModeModel 6731i IP Phone User Guide 135 DND in Custom Mode Call Forward Account-Based Configuration136 Model 6731i IP Phone User Guide Phone CustomModel 6731i IP Phone User Guide 137 Cfwd key LED OFF if any Cfwd Disabled Mode is disabledMWI LED OFF if Cfwd All is Configuring Cfwd Using the Aastra Web UI 138 Model 6731i IP Phone User GuideModel 6731i IP Phone User Guide 139 All Busy No Answer140 Model 6731i IP Phone User Guide Cfwd in Account Mode Using Cfwd via the IP Phone UIModel 6731i IP Phone User Guide 141 142 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide 143 Cfwd in Phone Mode 144 Model 6731i IP Phone User GuideModel 6731i IP Phone User Guide 145 146 Model 6731i IP Phone User Guide Cfwd in Custom Mode Model 6731i IP Phone User Guide 147148 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide 149 150 Model 6731i IP Phone User Guide Accessing and Clearing Missed Calls Missed Calls IndicatorModel 6731i IP Phone User Guide 151 Voicemail Using Voicemail152 Model 6731i IP Phone User Guide Star Codes Additional FeaturesModel 6731i IP Phone User Guide 153 Suppress Dtmf Playback Configuring Suppression of Dtmf Playback154 Model 6731i IP Phone User Guide Display Dtmf Digits Model 6731i IP Phone User Guide 155Configuring Display of Dtmf Digits 156 Model 6731i IP Phone User GuideModel 6731i IP Phone User Guide 157 Enable/Disable Call WaitingEnabling/Disabling Call Waiting 158 Model 6731i IP Phone User Guide Play Call Waiting Tone Configuring Call Waiting ToneModel 6731i IP Phone User Guide 159 Stuttered Dial Tone Configuring Stuttered Dial Tone160 Model 6731i IP Phone User Guide XML Beep Support Configuring XML Beep SupportModel 6731i IP Phone User Guide 161 Configuring Status Scroll Delay Status Scroll Delay162 Model 6731i IP Phone User Guide Incoming Call Interrupts Dialing Model 6731i IP Phone User Guide 163Transfer/Conference Call Behavior Intercom BehaviorConfiguring Incoming Call Interrupts Dialing 164 Model 6731i IP Phone User GuideSwitch UI Focus to Ringing Line Model 6731i IP Phone User Guide 165Phone Feature Preferred Line Behavior Preferred Line and Preferred Line Timeout166 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide 167 Configuring Goodbye Key to Cancel Incoming Calls Goodbye Key Cancels Incoming Calls168 Model 6731i IP Phone User Guide Using the Goodbye Key to Cancel Incoming Calls Feature Model 6731i IP Phone User Guide 169UPnP Mapping Lines for remote phones Configuring UPnP Mapping Lines170 Model 6731i IP Phone User Guide Configuring Message Waiting Indicator Message Waiting IndicatorModel 6731i IP Phone User Guide 171 Incoming Intercom Call Features Incoming Intercom Features Description Aastra Web UI172 Model 6731i IP Phone User Guide Incoming IntercomConfiguring Incoming Intercom Settings Model 6731i IP Phone User Guide 173Auto-Answer/Play Warning Tone Allow BargeUsing Redial Key for Last Number Redial 174 Model 6731i IP Phone User GuideModel 6731i IP Phone User Guide 175 Group RTP Paging receives RTP streamsGroup Paging RTP Settings Configuring Group RTP Paging176 Model 6731i IP Phone User Guide Configuring Lldp Elin Model 6731i IP Phone User Guide 177Shared Call Appearance SCA Call Bridging 178 Model 6731i IP Phone User GuideModel 6731i IP Phone User Guide 179 Keys States and LED BehaviorLine Keys and Idle Screens Programmable Line KeysLine key Phone Behavior 180 Model 6731i IP Phone User GuideState Call Line Key Pressed Non-Call Line Key Pressed Available Features Enabled by Administrators Outgoing Intercom CallsMissed Call Summary Subscription Model 6731i IP Phone User Guide 181Autodial Hotline and Warmline Customizable Callers List Key182 Model 6731i IP Phone User Guide Answer and Ignore Keys for XML Applications Centralized ConferencingModel 6731i IP Phone User Guide 183 Using the Keypad During Active XML Applications Playing a WAV File On Your Phone184 Model 6731i IP Phone User Guide IP Phone UI Screen During WAV StreamingModel 6731i IP Phone User Guide 185 Key RedirectionOptions Key XML Applications and Off-Hook Interaction XML Override for a Locked PhoneRTP Recording and Simultaneous Playing 186 Model 6731i IP Phone User GuideConfigurable Save and Delete Keys Hold Feature Enhancement for Broadsoft ServersModel 6731i IP Phone User Guide 187 IP Phone UI when Broadsoft CMS is Enabled 188 Model 6731i IP Phone User GuideModel 6731i IP Phone User Guide 189 Diverting Calls from Your PhoneCall Diversion Example Display of Call Destination Information 190 Model 6731i IP Phone User GuideScreen Caller info Call destination Call diversion Call Destination InformationTroubleshooting Solutions Model 6731i IP Phone User Guide 191How do I change my user password? Why does my phone display the No Service message?192 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide 193 Why does my phone display Bad Encrypted Config?How do I restart the IP phone? 194 Model 6731i IP Phone User Guide How do I lock my phone?Model 6731i IP Phone User Guide 195 Page Limited Warranty Warranty Repair ServicesModel 6731i IP Phone User Guide 197 ExclusionsAfter Warranty Service 198 Model 6731i IP Phone User GuideTime Zone Name/Time Zone Code Table Appendix a Time Zone CodesTime Zone Name Time Zone Code NST Time SGT Index Model 6731i IP Phone User Guide Index-1Index-2 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide Index-3 Index-4 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide Index-5 Model 6731i IP Phone User Guide Index-6
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6731I specifications

The Aastra Telecom 6731I is a feature-rich IP phone designed for professional environments, delivering seamless communication capabilities to users in various settings. This model has become popular among enterprises due to its robust set of features, advanced technologies, and user-friendly design, making it an ideal choice for offices, call centers, and other business environments.

One of the standout features of the Aastra 6731I is its support for Voice over IP (VoIP) technology. This enables high-quality voice communication over the internet, helping businesses reduce telephony costs while maintaining excellent call clarity. The phone supports multiple VoIP protocols, including SIP (Session Initiation Protocol), ensuring compatibility with various network infrastructures and VoIP service providers.

The Aastra 6731I boasts a large graphical display that provides users with vital call details, caller ID information, and easily accessible menu options. This enhances user experience and ensures that managing calls is straightforward and efficient. The display is further complemented by backlit keys for visibility in low-light environments, making it suitable for 24/7 operations or dimly lit offices.

In terms of connectivity, the phone comes with dual Ethernet ports, allowing for easy integration into existing network setups. Users can connect their computer directly to the phone, simplifying cabling requirements while maintaining network speed and reliability. The device also supports Power over Ethernet (PoE), which allows it to receive power directly through the Ethernet cable, eliminating the need for additional power adapters and making installation convenient.

Another notable characteristic of the Aastra 6731I is its programmable function keys, which provide customizable shortcuts for frequently used features, including call transfer, conference calling, and speed dial. This flexibility enhances productivity and streamlines communication processes for users.

Additionally, the phone is equipped with a built-in speakerphone, delivering hands-free calling capabilities. This is particularly beneficial for multitasking or when collaborating in a group setting. The audio quality, supported by noise reduction technologies, ensures clear and distraction-free conversations.

Overall, the Aastra Telecom 6731I is an excellent choice for businesses seeking a reliable and efficient IP phone. Its combination of advanced features, user-friendly design, and excellent connectivity options positions it as a strong contender in the market, helping organizations optimize their communication strategies effectively.
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