Aastra Telecom 6731I Using the ACD Feature on your IP Phone, ACD LED Table, Using the ACD Key

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Using the ACD Feature on your IP Phone

The ACD feature allows you to login to a phone queue in order to receive distributed calls on your IP phone. To login to a phone queue, you must preconfigure an ACD key on your IP Phone as described in the previous procedure.

Your Administrator sets up the queue that you access when you press the ACD Key. Contact your System Administrator for more information.

When you press the ACD Key, the phone prompts you to enter a User ID and Password to login into the queue. Once logged in, you can make your phone “available” or “unavailable” to take calls by pressing the Available/Unavailable Key (2). The server monitors your IP phone status. When you set the IP phone to “available,” the server begins distributing calls to your phone. When you set the IP phone to “unavailable,” the server temporarily stops distributing calls to your phone.

The LED for the ACD Key shows the current status of your phone.

ACD LED Table

This LED changes when you log into the phone queue and are available to take calls. The LED changes again when you are busy with an active call. The table below shows the status of the LED as they may appear on your IP phone.

Phone

Status: Logged In

 

 

Model

and Available

Status: Unavailable

Logged Out

 

 

 

 

6731i

Solid Red LED

Blinking red LED

No LED

 

 

 

 

Using the ACD Key

Use the following procedure to log into a phone queue from your IP phone.

IP Phone UI

1.Check with your Administrator to verify the queue linked to your ACD Key.

2.Press the ACD Key on your IP phone.

The LCD displays the label of the ACD queue you are accessing. The "User ID" prompt displays.

ACD: <Queue Label>

User ID:

= Next

= Login

Line Keys and Programmable Keys

Model 6731i IP Phone User Guide

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Contents 6731i IP Phone Page Iii Software License AgreementPage Table of Contents Last Call Return lcr Key for Sylantro Servers Busy Lamp Field BLF Key BLF List KeySpeeddial/Xfer Directory Key Intercom KeyVii Managing Calls 116Viii 181Model 6731i IP Phone User Guide About This GuideDocumentation Requirements Phone FeaturesIntroduction Installation and Setup Plugging in and Starting the Phone Getting StartedDownloading Language packs DSP SIP Idle Screen Idle ScreensNo Service Incomplete ConfigurationKeys Key Description IP Phone Keys and Key DescriptionsKey Panel Options List ConfNone Methods for Customizing Your Phone ServicesPhone Options via the IP Phone UI Option Number Call ForwardSimplified Options Menu Reference Using the IP Phone UIPhone Options via the Aastra Web UI Using the Aastra Web UIMethods for Customizing Your Phone Operation Headings Descriptions StatusHeadings Descriptions Basic SettingsSelect Phone Status Phone StatusPhone Status via IP Phone UI Phone Status via the Aastra Web UI Finding Your Phone’s IP AddressPhone Status SIP Account Status SIP Account StatusLine SIP Account Status Used? Example BackupStatus Condition Desription Registered Customizing Your Phone Configuration Method Valid Values Default ValueRing Tones and Tone Sets Ring TonesRing Tone Sets Configuring Ring Tones and Tone SetsSelect Preferences Select Ring ToneFor global configuration Click on Basic Settings-Preferences-Ring TonesContrast Level Setting Contrast LevelLive Dialpad Enabling/Disabling Live DialpadHeadset Mic Volume Audio ModeSetting Audio Mode and Headset Mic Volume Select Preferences Select Set Audio Select Audio ModeSet Time and Time Format Configuring Time and DateTime and Date Select Preferences Select Time and Date Set Date and Date FormatSelect Date Format Set Time ZoneSet Time Servers Min summertime Summertime Automatic DefaultSet Daylight Savings Time Click on Basic Settings-Preferences-Time and Date Setting Select Screen Language LanguageSpecifying the Language to Use Deutsch German Italiano Italian Français FrenchClick on Basic Settings-Preferences-Language Settings Keypad Input Alphabet Tables English Language InputFrench Key Uppercase Characters Lowercase CharactersGerman SpanishPortguese ItalianSelect Input Language Configuring Language Input Using the IP Phone UIExample Click on Basic Settings- Preferences-Language Settings Latin 2 Character Set Setting a User Password User PasswordSelect User Password and press Enter Click on Operation-User PasswordReset a User Password Resetting a User PasswordSelect Restart Phone Click on Operation-ResetRestarting Your Phone Lock the Phone Phone LockLocking/Unlocking a Phone Click on Operation-Phone Lock Defining an Emergency Dial PlanLock the Phone? field, click Unlock the PhoneEmergency Number Description Define an Emergency Dial Plan911110 Line/Call Appearance Light Behavior Appearance Status Line Keys and Programmable KeysMultiple Line and Call Appearance Keys For a speeddial number On a BLF configured keyProgrammable Keys Key 8 by Default Key 7 by Default IntercomKey Function Description Flash SprecodeClick on Operation-Programmable Keys Configuring a Line KeyLine Key Speeddial Prefix Creating a Speeddial KeyKey Line=2Speeddial Enter number Select Preferences Select Speed Dial Edit Creating a Speeddial Using the Speed Dial Edit OptionSave to? Creating a Speeddial Key Using the Save KeyCreating a Speeddial Using a Programmable Key Click on Operation-Keypad Speeddial Editing Speeddial Keys Programmable KeysEditing a Speeddial on a Programmable Key Edit the speeddial information as applicable and press SaveClick on Operation-Keypad Speeddial Do Not Disturb DND Key Configuring a DND KeyExample Configuring a BLF KeyBusy Lamp Field BLF Key Line Keys and Programmable Keys BLF List Key Configuring a BLF List Key Flash Key Configuring a Flash KeyAutomatic Call Distribution ACD Key for Sylantro Servers Type field, select Auto call distribution Configuring an Automatic Call Distribution ACD KeyACD LED Table Using the ACD Feature on your IP PhoneUsing the ACD Key ACD Queue Label Password = Next Click on Operation-Programmable Keys Configuring Group Call Pickup GCP Key for Sylantro Servers Using Group Call Pickup GCP Using Directed Call Pickup/Group Call PickupUsing Directed Call Pickup DCP XML Key Configuring an XML Key Accessing the XML Service Sprecode Key Configuring a Sprecode KeyServer Park Values Pickup Values Park/Pickup Call Server Configuration ValuesPark/Pickup Keys Configuring Park/Pickup Keys Pickup a Parked Call Using the Park Call/Pickup Parked Call FeaturePark a Call How it works Configuring a Last Call Return KeyLast Call Return lcr Key for Sylantro Servers Call Forward Key Configuring a Call ForwardBLF/Xfer Key Requirements and Functionality BLF/XferConfiguring a BLF/Xfer Key Speeddial/Xfer Key Requirements and Functionality Speeddial/XferSpeeddial/Xfer and Speeddial Speeddial/Xfer and Blind TransferConfiguring a Speeddial/Xfer Key Speeddial/Conf Configuring a Speeddial/Conf Key Directory Key Directory KeyConfiguring a Directory Key Intercom Key Configuring an Intercom KeyUsing the Icom Key for Outgoing Intercom Calls Services Key Services KeyConfiguring a Services Key Using the Services Key Phone Lock Key Configuring a Phone Lock KeyUsing the Lock/Unlock Key on the IP Phone Configuring a Paging Key Using the Paging Key 100 Model 6731i IP Phone User Guide Setting a None KeyNone Key Model 6731i IP Phone User Guide 101 Deleting a KeyMaking Calls Using Handsfree SpeakerphoneDialing a Number 102 Model 6731i IP Phone User GuideAdvanced Volume Controls for the Headset Mic Using a HeadsetTo change the volume Model 6731i IP Phone User Guide 103Accessing the Redial List Making and Receiving Calls Using a HeadsetRedial 104 Model 6731i IP Phone User GuideModel 6731i IP Phone User Guide 105 MuteDeleting from the Redial List Delete All ItemsAnswering an Incoming Call Receiving CallsSending an Incoming Call to Voicemail 106 Model 6731i IP Phone User GuidePlacing a Call on Hold Handling CallsModel 6731i IP Phone User Guide 107 To place a call on hold108 Model 6731i IP Phone User Guide Transferring CallsTransferring Two Existing Calls Model 6731i IP Phone User Guide 109110 Model 6731i IP Phone User Guide Conferencing CallsConference State Screens Local ConferencingModel 6731i IP Phone User Guide 111 Using Local ConferencingCentralized Conferencing for Sylantro and Broadsoft Servers 112 Model 6731i IP Phone User GuideJoining Two Active Calls in a Single Conference Model 6731i IP Phone User Guide 113 Using Centralized Conferencing114 Model 6731i IP Phone User Guide Setting Up Multiple Conferences for Sylantro Server onlyModel 6731i IP Phone User Guide 115 Ending CallsJoining Additional Parties to Active Conferences Ending a Conference and Transferring Remaining PartiesManaging Calls Accessing Your DirectoryDirectory List 116 Model 6731i IP Phone User GuideManaging the Directory List Sorting Entries and Quick Search FeatureModel 6731i IP Phone User Guide 117 Save Key Delete Key Directory Key 118 Model 6731i IP Phone User GuideAdd a New Entry to the Directory List Adding an Entry to the Directory List from the Save Key Model 6731i IP Phone User Guide 119Save Key Directory Key 120 Model 6731i IP Phone User GuideEdit an Entry in the Directory List Delete Key Directory Key Model 6731i IP Phone User Guide 121Delete an Entry from the Directory List Saving from the Display 122 Model 6731i IP Phone User GuideSave an Entry to the Directory List Save Key Directory Key Callers Callers List Key Model 6731i IP Phone User Guide 123Saving from the Callers List Saving from the Redial List 124 Model 6731i IP Phone User GuideDownloading the Directory List to Your PC Model 6731i IP Phone User Guide 125Download the Directory List Click on Operation-Directory126 Model 6731i IP Phone User Guide Callers ListModel 6731i IP Phone User Guide 127 Accessing the Callers ListCaller’s List Screen Display Editing Entries in the Callers ListJohn Burns 9054550055 N Jun 8 255pm 128 Model 6731i IP Phone User GuideDeleting Entries From the Callers List Model 6731i IP Phone User Guide 129Download the Callers List 130 Model 6731i IP Phone User GuideDownloading the Callers List to Your PC Model 6731i IP Phone User Guide 131 Account Configuration DND and Call ForwardingDND Account-Based Configuration 132 Model 6731i IP Phone User Guide DND key LED OFF when currentModel 6731i IP Phone User Guide 133 Configuring DND Using the Aastra Web UIClick on Basic Settings-Preferences-General 134 Model 6731i IP Phone User Guide Click on Basic Settings-Account ConfigurationUsing DND Modes via the IP Phone UI Model 6731i IP Phone User Guide 135 DND in Account ModeDND in Phone Mode Default Call Forward Account-Based Configuration DND in Custom Mode136 Model 6731i IP Phone User Guide Phone CustomMWI LED OFF if Cfwd All is Cfwd key LED OFF if any Cfwd Disabled Mode is disabledModel 6731i IP Phone User Guide 137 138 Model 6731i IP Phone User Guide Configuring Cfwd Using the Aastra Web UIAll Busy No Answer Model 6731i IP Phone User Guide 139140 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide 141 Using Cfwd via the IP Phone UICfwd in Account Mode 142 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide 143 144 Model 6731i IP Phone User Guide Cfwd in Phone ModeModel 6731i IP Phone User Guide 145 146 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide 147 Cfwd in Custom Mode148 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide 149 150 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide 151 Missed Calls IndicatorAccessing and Clearing Missed Calls 152 Model 6731i IP Phone User Guide Using VoicemailVoicemail Model 6731i IP Phone User Guide 153 Additional FeaturesStar Codes 154 Model 6731i IP Phone User Guide Configuring Suppression of Dtmf PlaybackSuppress Dtmf Playback Model 6731i IP Phone User Guide 155 Display Dtmf Digits156 Model 6731i IP Phone User Guide Configuring Display of Dtmf DigitsEnabling/Disabling Call Waiting Enable/Disable Call WaitingModel 6731i IP Phone User Guide 157 158 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide 159 Configuring Call Waiting TonePlay Call Waiting Tone 160 Model 6731i IP Phone User Guide Configuring Stuttered Dial ToneStuttered Dial Tone Model 6731i IP Phone User Guide 161 Configuring XML Beep SupportXML Beep Support 162 Model 6731i IP Phone User Guide Status Scroll DelayConfiguring Status Scroll Delay Model 6731i IP Phone User Guide 163 Incoming Call Interrupts DialingTransfer/Conference Call Behavior Intercom Behavior164 Model 6731i IP Phone User Guide Configuring Incoming Call Interrupts DialingModel 6731i IP Phone User Guide 165 Switch UI Focus to Ringing Line166 Model 6731i IP Phone User Guide Preferred Line and Preferred Line TimeoutPhone Feature Preferred Line Behavior Model 6731i IP Phone User Guide 167 168 Model 6731i IP Phone User Guide Goodbye Key Cancels Incoming CallsConfiguring Goodbye Key to Cancel Incoming Calls Model 6731i IP Phone User Guide 169 Using the Goodbye Key to Cancel Incoming Calls Feature170 Model 6731i IP Phone User Guide Configuring UPnP Mapping LinesUPnP Mapping Lines for remote phones Model 6731i IP Phone User Guide 171 Message Waiting IndicatorConfiguring Message Waiting Indicator Incoming Intercom Features Description Aastra Web UI Incoming Intercom Call Features172 Model 6731i IP Phone User Guide Incoming IntercomModel 6731i IP Phone User Guide 173 Configuring Incoming Intercom SettingsAuto-Answer/Play Warning Tone Allow Barge174 Model 6731i IP Phone User Guide Using Redial Key for Last Number RedialGroup RTP Paging receives RTP streams Model 6731i IP Phone User Guide 175176 Model 6731i IP Phone User Guide Configuring Group RTP PagingGroup Paging RTP Settings Model 6731i IP Phone User Guide 177 Configuring Lldp Elin178 Model 6731i IP Phone User Guide Shared Call Appearance SCA Call BridgingKeys States and LED Behavior Model 6731i IP Phone User Guide 179Line Keys and Idle Screens Programmable Line KeysState Call Line Key Pressed Non-Call Line Key Pressed 180 Model 6731i IP Phone User GuideLine key Phone Behavior Outgoing Intercom Calls Available Features Enabled by AdministratorsMissed Call Summary Subscription Model 6731i IP Phone User Guide 181182 Model 6731i IP Phone User Guide Customizable Callers List KeyAutodial Hotline and Warmline Model 6731i IP Phone User Guide 183 Centralized ConferencingAnswer and Ignore Keys for XML Applications Playing a WAV File On Your Phone Using the Keypad During Active XML Applications184 Model 6731i IP Phone User Guide IP Phone UI Screen During WAV StreamingOptions Key Key RedirectionModel 6731i IP Phone User Guide 185 XML Override for a Locked Phone XML Applications and Off-Hook InteractionRTP Recording and Simultaneous Playing 186 Model 6731i IP Phone User GuideModel 6731i IP Phone User Guide 187 Hold Feature Enhancement for Broadsoft ServersConfigurable Save and Delete Keys 188 Model 6731i IP Phone User Guide IP Phone UI when Broadsoft CMS is EnabledCall Diversion Example Diverting Calls from Your PhoneModel 6731i IP Phone User Guide 189 190 Model 6731i IP Phone User Guide Display of Call Destination InformationScreen Caller info Call destination Call diversion Call Destination InformationModel 6731i IP Phone User Guide 191 Troubleshooting Solutions192 Model 6731i IP Phone User Guide Why does my phone display the No Service message?How do I change my user password? How do I restart the IP phone? Why does my phone display Bad Encrypted Config?Model 6731i IP Phone User Guide 193 How do I lock my phone? 194 Model 6731i IP Phone User GuideModel 6731i IP Phone User Guide 195 Page Warranty Repair Services Limited WarrantyModel 6731i IP Phone User Guide 197 Exclusions198 Model 6731i IP Phone User Guide After Warranty ServiceTime Zone Name Time Zone Code Appendix a Time Zone CodesTime Zone Name/Time Zone Code Table NST Time SGT Model 6731i IP Phone User Guide Index-1 IndexIndex-2 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide Index-3 Index-4 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide Index-5 Model 6731i IP Phone User Guide Index-6
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6731I specifications

The Aastra Telecom 6731I is a feature-rich IP phone designed for professional environments, delivering seamless communication capabilities to users in various settings. This model has become popular among enterprises due to its robust set of features, advanced technologies, and user-friendly design, making it an ideal choice for offices, call centers, and other business environments.

One of the standout features of the Aastra 6731I is its support for Voice over IP (VoIP) technology. This enables high-quality voice communication over the internet, helping businesses reduce telephony costs while maintaining excellent call clarity. The phone supports multiple VoIP protocols, including SIP (Session Initiation Protocol), ensuring compatibility with various network infrastructures and VoIP service providers.

The Aastra 6731I boasts a large graphical display that provides users with vital call details, caller ID information, and easily accessible menu options. This enhances user experience and ensures that managing calls is straightforward and efficient. The display is further complemented by backlit keys for visibility in low-light environments, making it suitable for 24/7 operations or dimly lit offices.

In terms of connectivity, the phone comes with dual Ethernet ports, allowing for easy integration into existing network setups. Users can connect their computer directly to the phone, simplifying cabling requirements while maintaining network speed and reliability. The device also supports Power over Ethernet (PoE), which allows it to receive power directly through the Ethernet cable, eliminating the need for additional power adapters and making installation convenient.

Another notable characteristic of the Aastra 6731I is its programmable function keys, which provide customizable shortcuts for frequently used features, including call transfer, conference calling, and speed dial. This flexibility enhances productivity and streamlines communication processes for users.

Additionally, the phone is equipped with a built-in speakerphone, delivering hands-free calling capabilities. This is particularly beneficial for multitasking or when collaborating in a group setting. The audio quality, supported by noise reduction technologies, ensures clear and distraction-free conversations.

Overall, the Aastra Telecom 6731I is an excellent choice for businesses seeking a reliable and efficient IP phone. Its combination of advanced features, user-friendly design, and excellent connectivity options positions it as a strong contender in the market, helping organizations optimize their communication strategies effectively.
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