AT&T ATTCL82201 Troubleshooting, My telephone doesn’t work at all, Cannot get a dial tone

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Appendix

Troubleshooting

If you have difficulty with your phone, please try the suggestions below. For Customer Service, visit our website at www.telephones.att.com or call

1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.

My telephone doesn’t work at all.

•Make sure the power cord is securely plugged in.

•Make sure you plug the battery connector securely into the cordless handset.

•Make sure you plug the telephone line cord securely and firmly into the telephone base and the telephone wall jack.

•Charge the battery in the cordless handset for at least 10 hours. For optimum daily performance, return the cordless handset to the telephone base or charger when not in use.

•If the battery is depleted, it might take approximately 30 minutes to charge the handset before it shows Low battery. See page 6 for details.

•Reset the telephone base. Unplug the electrical power. Wait for approximately 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.

•You may need to purchase a new battery. Please refer to

Battery installation and charging in this user’s manual on pages 6-7.

I cannot get a dial tone.

•Try all the suggestions above.

•Move the cordless handset closer to the telephone base. You might have moved out of range.

•If the previous suggestions do not work, disconnect the telephone base from the telephone jack and connect to a different phone. If there is no dial tone on that phone either, the problem is in your wiring or telephone service. Contact your telephone service provider.

•Your line cord might be defective. Try installing a new line cord.

I cannot dial out.

•Try all the suggestions above.

•Make sure you have a dial tone before dialing. The cordless handset might take a second or two to find the telephone base and produce a dial tone. This is normal. Wait an extra second before dialing.

•Eliminate any background noise. Noise from a television, radio or other appliances might cause the phone to not dial out properly. If you cannot eliminate the background noise, first try muting the cordless handset before dialing, or dialing from another room with less background noise.

•If other phones in your home are having the same problem, contact your telephone service provider (charges might apply).

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Contents Complete user’s manual Congratulations Abridged user’s manual Parts checklistTable of contents Directory Index Quick reference guide handset QCID/VOLUMEMain menu Repeat Quick reference guide telephone baseAvoid placing the telephone base too close to InstallationCharger installation Telephone base and charger installationTelephone base installation Step Battery installation and chargingCharge light Step Tabletop to wall mount installation Installation optionsSee Telephone base and charger installation on Wall mount to tabletop installationSetting Handset settingsRinger tone Ringer volumeSet date/time Caller ID announce LCD languagePress MENU/SELECT to choose LCD language Set English/Français/Español as LCD language?To set your voicemail number Set speed dial voicemail numberTo manually turn off the new voicemail indicators Voicemail visual message waiting indicatorClear voicemail indicator Key tone Rename handsetTo set the home area code Use caller ID to automatically set date and timeHome area code Website Dial modeTo set the dial mode Handset operation To delete a number SpeakerphoneLast number redial To view the 10 most recently dialed numbersEqualizer Options while on calls Chain dialing To access the directory while on a callTo access the caller ID log while on a call To access the redial list while on a callPress MENU/SELECT to choose Transfer Temporary tone dialingBlind transfer To stop the paging tone Multiple handset useHandset locator To start the paging toneAnswer an incoming call during an intercom call IntercomShows Calling other handset Calling Handset X or Calling all handsetsTo transfer or share an outside call using intercom Call transfer using intercomPTT call to a single handset Push-to-talk PTTTurn PTT on or off To call a group of handsets Connecting to groupPTT call to a group of handsets Press and hold PTT to talk, press Intercom Answer a PTT callChange a one-to-one PTT call to an intercom call End or leave a PTT call Answer an incoming call during PTTMake an outgoing call during PTT Capacity About the directoryShared directory Create a new directory entry Create directory entriesAdd a predialed telephone number to the directory Search by name Review the directoryReview directory entries Edit a directory entry Dial, delete or edit directory entriesDisplay dial Delete a directory entryReassign a speed dial number Speed dialAssign a speed dial number Delete a speed dial number Information about caller ID with call waiting About caller IDHow the caller ID history caller ID log works Missed new call indicatorCaller ID history Review the caller ID history Caller ID operationMemory match Press MUTE/DELETE to delete the shown entry View dialing optionsDial a caller ID log entry Delete caller ID log entries To delete an entrySave a caller ID log entry to the directory On-screen message Reason Reasons for missing caller ID informationTo record a new outgoing announcement Answering system settingsAnnouncement To play your current outgoing announcementAnswer on/off Using a handsetTo delete your outgoing announcement Number of rings To change the settingCall screening Press MENU/SELECT to select Call screeningTo change the remote access code Remote access codeMessage recording time Message alert toneAbout the answering system Answering system and voicemail indicatorsUsing the answering machine and voicemail together Call screening at the telephone base Message capacityVoice prompts Temporarily turning off the message alert tone Call screening at the handsetCall intercept Base ringerTo listen to messages on a cordless handset When messages are playing on the telephone baseMessage playback To listen to messages at the telephone baseTo delete all old messages on the handset When messages are playing on the handsetDelete all old messages To delete all old messages on the telephone basePlay back a memo Recording and playing memosRecord a memo Message counter displays Base message counter displaysTo remotely reach your answering system Remote accessRemote commands Remote access See manual Adding and registering handsets/headsetsRegister a handset to your telephone base Deregistering handsets Telephone base tones Alert tones and lightsScreen icons Handset alert tonesUSE LightsScreen display messages Handset display screen messagesTransfer to Cannot dial out TroubleshootingMy telephone doesn’t work at all Cannot get a dial toneBatteries do not hold a charge My cordless handset isn’t performing normallyMy cordless handset does not ring when I receive a call Experience poor sound quality when using the speakerphoneHear other calls while using my phone My calls cut in and out while I’m using my cordless handset Incomplete messages System does not receive caller ID when on a callCharge light is off My caller ID isn’t workingSystem does not record messages System does not respond to remote commandsSystem does not answer after the correct number of rings Cannot retrieve voicemail messages Outgoing announcement is not clearCommon cure for electronic equipment Avoid water MaintenanceCleaning your telephone Taking care of your telephoneSafety information Important safety informationEspecially about cordless telephones Industry Canada FCC Part 68 and ActaFCC Part Call 1 800 222-3111. In Canada, dial 1 866 Limited warrantyHow do you get warranty service? Operation Operating time Technical specificationsIndex Index Action Remote command Remote access wallet card