AT&T ATTCL82301, ATTCL82401, ATTCL82201 System does not answer after the correct number of rings

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Appendix

Troubleshooting

System does not answer after the correct number of rings.

•Make sure that the answering system is on. ANS ON should show on the handset and the /ANSWER ON light on the telephone base should be on.

•If toll saver is activated, the number of rings changes to 2 when you have new messages stored (pages 47-47).

•If the memory is full or the system is off, the system will answer after 10 rings.

•In some cases, the answering system is affected by the ringing system used by your telephone service provider.

•If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers (pages 46-47). To determine how many rings activate your voicemail, contact your telephone service provider.

•If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.

System does not respond to remote commands.

•Make sure to enter your remote access code correctly (page 48).

•Make sure you are calling from a touch-tone phone. When you dial a number, you should hear tones. If you hear clicks, the phone is not a touch-tone telephone and cannot activate the answering system.

•The answering system may not detect the remote access code while your announcement is playing. Try waiting until the announcement is over before entering the code.

•There may be interference on the phone line you are using. Press dialing keys firmly.

System does not record messages.

•Make sure the answering system is on. ANS ON should show on the handset and the /ANSWER ON light on the telephone base should be on.

•Make sure the memory of the answering system is not full.

•If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers (pages 46-47). To determine how many rings activate your voicemail, contact your telephone service provider.

•If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.

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Contents Complete user’s manual Congratulations Parts checklist Abridged user’s manualTable of contents Directory Index QCID/VOLUME Quick reference guide handsetMain menu Quick reference guide telephone base RepeatInstallation Avoid placing the telephone base too close toTelephone base installation Telephone base and charger installationCharger installation Battery installation and charging StepCharge light Step Installation options Tabletop to wall mount installationWall mount to tabletop installation See Telephone base and charger installation onHandset settings SettingRinger volume Ringer toneSet date/time LCD language Press MENU/SELECT to choose LCD languageSet English/Français/Español as LCD language? Caller ID announceSet speed dial voicemail number To set your voicemail numberClear voicemail indicator Voicemail visual message waiting indicatorTo manually turn off the new voicemail indicators Rename handset Key toneHome area code Use caller ID to automatically set date and timeTo set the home area code To set the dial mode Dial modeWebsite Handset operation Speakerphone Last number redialTo view the 10 most recently dialed numbers To delete a numberEqualizer Options while on calls To access the directory while on a call To access the caller ID log while on a callTo access the redial list while on a call Chain dialingBlind transfer Temporary tone dialingPress MENU/SELECT to choose Transfer Multiple handset use Handset locatorTo start the paging tone To stop the paging toneIntercom Shows Calling other handsetCalling Handset X or Calling all handsets Answer an incoming call during an intercom callCall transfer using intercom To transfer or share an outside call using intercomTurn PTT on or off Push-to-talk PTTPTT call to a single handset PTT call to a group of handsets Connecting to groupTo call a group of handsets Change a one-to-one PTT call to an intercom call Answer a PTT callPress and hold PTT to talk, press Intercom Make an outgoing call during PTT Answer an incoming call during PTTEnd or leave a PTT call Shared directory About the directoryCapacity Create directory entries Create a new directory entryAdd a predialed telephone number to the directory Review directory entries Review the directorySearch by name Dial, delete or edit directory entries Display dialDelete a directory entry Edit a directory entryAssign a speed dial number Speed dialReassign a speed dial number Delete a speed dial number About caller ID Information about caller ID with call waitingCaller ID history Missed new call indicatorHow the caller ID history caller ID log works Memory match Caller ID operationReview the caller ID history View dialing options Dial a caller ID log entryDelete caller ID log entries To delete an entry Press MUTE/DELETE to delete the shown entrySave a caller ID log entry to the directory Reasons for missing caller ID information On-screen message ReasonAnswering system settings AnnouncementTo play your current outgoing announcement To record a new outgoing announcementTo delete your outgoing announcement Using a handsetAnswer on/off To change the setting Call screeningPress MENU/SELECT to select Call screening Number of ringsRemote access code To change the remote access codeMessage alert tone Message recording timeUsing the answering machine and voicemail together Answering system and voicemail indicatorsAbout the answering system Voice prompts Message capacityCall screening at the telephone base Call screening at the handset Call interceptBase ringer Temporarily turning off the message alert toneWhen messages are playing on the telephone base Message playbackTo listen to messages at the telephone base To listen to messages on a cordless handsetWhen messages are playing on the handset Delete all old messagesTo delete all old messages on the telephone base To delete all old messages on the handsetRecord a memo Recording and playing memosPlay back a memo Base message counter displays Message counter displaysRemote commands Remote accessTo remotely reach your answering system Remote access Register a handset to your telephone base Adding and registering handsets/headsetsSee manual Deregistering handsets Alert tones and lights Screen iconsHandset alert tones Telephone base tonesLights USEHandset display screen messages Screen display messagesTransfer to Troubleshooting My telephone doesn’t work at allCannot get a dial tone Cannot dial outMy cordless handset isn’t performing normally Batteries do not hold a chargeHear other calls while using my phone Experience poor sound quality when using the speakerphoneMy cordless handset does not ring when I receive a call My calls cut in and out while I’m using my cordless handset System does not receive caller ID when on a call Charge light is offMy caller ID isn’t working Incomplete messagesSystem does not answer after the correct number of rings System does not respond to remote commandsSystem does not record messages Outgoing announcement is not clear Cannot retrieve voicemail messagesCommon cure for electronic equipment Maintenance Cleaning your telephoneTaking care of your telephone Avoid waterImportant safety information Safety informationEspecially about cordless telephones FCC Part 68 and Acta Industry CanadaFCC Part Limited warranty Call 1 800 222-3111. In Canada, dial 1 866How do you get warranty service? Technical specifications Operation Operating timeIndex Index Remote access wallet card Action Remote command