AT&T ATTCL82401, ATTCL82301 Charge light is off, My caller ID isn’t working, Incomplete messages

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Appendix

Troubleshooting

The charge light is off.

•Make sure you plug the power and line cords in correctly and securely.

•Unplug the electrical power. Wait for 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.

•Clean the cordless handset, charger and telephone base charging contacts each month with a pencil eraser or cloth.

•The battery may not be connected to the handset or is missing completely. Ensure that the battery is installed properly.

My caller ID isn’t working.

•Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your phone.

•The caller may not be calling from an area which supports caller ID.

•Both your and your caller’s telephone service providers must use caller ID compatible equipment.

•If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack (page 5). The filter prevents noise and caller ID problems resulting from DSL interference. Please contact your DSL service provider for more information about DSL filters.

System does not receive caller ID when on a call.

•Make sure you subscribe to caller ID with call waiting features from your telephone service provider. Caller ID features works only if both you and the caller are in areas offering caller ID service, and if both telephone service providers use compatible equipment.

Incomplete messages.

•If a caller leaves a very long message, part of it may be lost when the system disconnects the call after the maximum recording time you have set.

•If the caller pauses for longer than seven seconds, the system stops recording and disconnects the call.

•If the system’s memory becomes full during a message, the system stops recording and disconnects the call.

•If the caller’s voice is very soft, the system may stop recording and disconnect the call.

Difficulty hearing messages.

•Press VOL/p to increase the telephone base speaker volume.

•Press pDIR/VOLUME to adjust the message playback volume on a handset.

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Contents Complete user’s manual Congratulations Abridged user’s manual Parts checklistTable of contents Directory Index Quick reference guide handset QCID/VOLUMEMain menu Repeat Quick reference guide telephone baseAvoid placing the telephone base too close to InstallationTelephone base and charger installation Telephone base installationCharger installation Step Battery installation and chargingCharge light Step Tabletop to wall mount installation Installation optionsSee Telephone base and charger installation on Wall mount to tabletop installationSetting Handset settingsRinger tone Ringer volumeSet date/time Caller ID announce LCD languagePress MENU/SELECT to choose LCD language Set English/Français/Español as LCD language?To set your voicemail number Set speed dial voicemail numberVoicemail visual message waiting indicator Clear voicemail indicatorTo manually turn off the new voicemail indicators Key tone Rename handsetUse caller ID to automatically set date and time Home area codeTo set the home area code Dial mode To set the dial modeWebsite Handset operation To delete a number SpeakerphoneLast number redial To view the 10 most recently dialed numbersEqualizer Options while on calls Chain dialing To access the directory while on a callTo access the caller ID log while on a call To access the redial list while on a callTemporary tone dialing Blind transferPress MENU/SELECT to choose Transfer To stop the paging tone Multiple handset useHandset locator To start the paging toneAnswer an incoming call during an intercom call IntercomShows Calling other handset Calling Handset X or Calling all handsetsTo transfer or share an outside call using intercom Call transfer using intercomPush-to-talk PTT Turn PTT on or offPTT call to a single handset Connecting to group PTT call to a group of handsetsTo call a group of handsets Answer a PTT call Change a one-to-one PTT call to an intercom callPress and hold PTT to talk, press Intercom Answer an incoming call during PTT Make an outgoing call during PTTEnd or leave a PTT call About the directory Shared directoryCapacity Create a new directory entry Create directory entriesAdd a predialed telephone number to the directory Review the directory Review directory entriesSearch by name Edit a directory entry Dial, delete or edit directory entriesDisplay dial Delete a directory entrySpeed dial Assign a speed dial numberReassign a speed dial number Delete a speed dial number Information about caller ID with call waiting About caller IDMissed new call indicator Caller ID historyHow the caller ID history caller ID log works Caller ID operation Memory matchReview the caller ID history Press MUTE/DELETE to delete the shown entry View dialing optionsDial a caller ID log entry Delete caller ID log entries To delete an entrySave a caller ID log entry to the directory On-screen message Reason Reasons for missing caller ID informationTo record a new outgoing announcement Answering system settingsAnnouncement To play your current outgoing announcementUsing a handset To delete your outgoing announcementAnswer on/off Number of rings To change the settingCall screening Press MENU/SELECT to select Call screeningTo change the remote access code Remote access codeMessage recording time Message alert toneAnswering system and voicemail indicators Using the answering machine and voicemail togetherAbout the answering system Message capacity Voice promptsCall screening at the telephone base Temporarily turning off the message alert tone Call screening at the handsetCall intercept Base ringerTo listen to messages on a cordless handset When messages are playing on the telephone baseMessage playback To listen to messages at the telephone baseTo delete all old messages on the handset When messages are playing on the handsetDelete all old messages To delete all old messages on the telephone baseRecording and playing memos Record a memoPlay back a memo Message counter displays Base message counter displaysRemote access Remote commandsTo remotely reach your answering system Remote access Adding and registering handsets/headsets Register a handset to your telephone baseSee manual Deregistering handsets Telephone base tones Alert tones and lightsScreen icons Handset alert tonesUSE LightsScreen display messages Handset display screen messagesTransfer to Cannot dial out TroubleshootingMy telephone doesn’t work at all Cannot get a dial toneBatteries do not hold a charge My cordless handset isn’t performing normallyExperience poor sound quality when using the speakerphone Hear other calls while using my phoneMy cordless handset does not ring when I receive a call My calls cut in and out while I’m using my cordless handset Incomplete messages System does not receive caller ID when on a callCharge light is off My caller ID isn’t workingSystem does not respond to remote commands System does not answer after the correct number of ringsSystem does not record messages Cannot retrieve voicemail messages Outgoing announcement is not clearCommon cure for electronic equipment Avoid water MaintenanceCleaning your telephone Taking care of your telephoneSafety information Important safety informationEspecially about cordless telephones Industry Canada FCC Part 68 and ActaFCC Part Call 1 800 222-3111. In Canada, dial 1 866 Limited warrantyHow do you get warranty service? Operation Operating time Technical specificationsIndex Index Action Remote command Remote access wallet card