AT&T ATTCL82401 My cordless handset isn’t performing normally, Batteries do not hold a charge

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Appendix

Troubleshooting

My cordless handset isn’t performing normally.

•Make sure you plug the power cord securely into the telephone base. Plug the power adapter into a different, working electrical outlet without a wall switch.

•Move the cordless handset closer to the telephone base. You might have moved out of range.

•Reset the telephone base. Unplug the electrical power. Wait for 15 seconds then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.

•Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.

Out of range OR No pwr at base appears on my cordless handset.

•Ensure you plug the telephone base in properly and the power is on.

•Place the cordless handset in the telephone base for one minute to allow the cordless handset and base to synchronize.

•Move the cordless handset closer to the telephone base. You might have moved out of range.

•Reset the telephone base. Unplug the electrical power. Wait for 15 seconds then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.

•Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.

The batteries do not hold a charge.

•If the cordless handset is in the telephone base or charger and the charge light is not on, refer to The charge light is off (page 69).

•Charge the battery in the cordless handset for at least 10 hours. For optimum daily performance, return the cordless handset to the telephone base or charger when not in use.

•If the battery is depleted, it might take approximately 30 minutes to charge the handset before it shows Low battery. Refer to the table on page 6 for details.

•You might need to purchase a new battery. Please refer to Battery installation and charging in this user’s manual on pages 6-7.

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Contents Complete user’s manual Congratulations Parts checklist Abridged user’s manualTable of contents Directory Index QCID/VOLUME Quick reference guide handsetMain menu Quick reference guide telephone base RepeatInstallation Avoid placing the telephone base too close toTelephone base and charger installation Telephone base installationCharger installation Battery installation and charging StepCharge light Step Installation options Tabletop to wall mount installationWall mount to tabletop installation See Telephone base and charger installation onHandset settings SettingRinger volume Ringer toneSet date/time LCD language Press MENU/SELECT to choose LCD languageSet English/Français/Español as LCD language? Caller ID announceSet speed dial voicemail number To set your voicemail numberVoicemail visual message waiting indicator Clear voicemail indicatorTo manually turn off the new voicemail indicators Rename handset Key toneUse caller ID to automatically set date and time Home area codeTo set the home area code Dial mode To set the dial modeWebsite Handset operation Speakerphone Last number redialTo view the 10 most recently dialed numbers To delete a numberEqualizer Options while on calls To access the directory while on a call To access the caller ID log while on a callTo access the redial list while on a call Chain dialingTemporary tone dialing Blind transferPress MENU/SELECT to choose Transfer Multiple handset use Handset locatorTo start the paging tone To stop the paging toneIntercom Shows Calling other handsetCalling Handset X or Calling all handsets Answer an incoming call during an intercom callCall transfer using intercom To transfer or share an outside call using intercomPush-to-talk PTT Turn PTT on or offPTT call to a single handset Connecting to group PTT call to a group of handsetsTo call a group of handsets Answer a PTT call Change a one-to-one PTT call to an intercom callPress and hold PTT to talk, press Intercom Answer an incoming call during PTT Make an outgoing call during PTTEnd or leave a PTT call About the directory Shared directoryCapacity Create directory entries Create a new directory entryAdd a predialed telephone number to the directory Review the directory Review directory entriesSearch by name Dial, delete or edit directory entries Display dialDelete a directory entry Edit a directory entrySpeed dial Assign a speed dial numberReassign a speed dial number Delete a speed dial number About caller ID Information about caller ID with call waitingMissed new call indicator Caller ID historyHow the caller ID history caller ID log works Caller ID operation Memory matchReview the caller ID history View dialing options Dial a caller ID log entryDelete caller ID log entries To delete an entry Press MUTE/DELETE to delete the shown entrySave a caller ID log entry to the directory Reasons for missing caller ID information On-screen message ReasonAnswering system settings AnnouncementTo play your current outgoing announcement To record a new outgoing announcementUsing a handset To delete your outgoing announcementAnswer on/off To change the setting Call screeningPress MENU/SELECT to select Call screening Number of ringsRemote access code To change the remote access codeMessage alert tone Message recording timeAnswering system and voicemail indicators Using the answering machine and voicemail togetherAbout the answering system Message capacity Voice promptsCall screening at the telephone base Call screening at the handset Call interceptBase ringer Temporarily turning off the message alert toneWhen messages are playing on the telephone base Message playbackTo listen to messages at the telephone base To listen to messages on a cordless handsetWhen messages are playing on the handset Delete all old messagesTo delete all old messages on the telephone base To delete all old messages on the handsetRecording and playing memos Record a memoPlay back a memo Base message counter displays Message counter displaysRemote access Remote commandsTo remotely reach your answering system Remote access Adding and registering handsets/headsets Register a handset to your telephone baseSee manual Deregistering handsets Alert tones and lights Screen iconsHandset alert tones Telephone base tonesLights USE Handset display screen messages Screen display messagesTransfer to Troubleshooting My telephone doesn’t work at allCannot get a dial tone Cannot dial outMy cordless handset isn’t performing normally Batteries do not hold a chargeExperience poor sound quality when using the speakerphone Hear other calls while using my phoneMy cordless handset does not ring when I receive a call My calls cut in and out while I’m using my cordless handset System does not receive caller ID when on a call Charge light is offMy caller ID isn’t working Incomplete messagesSystem does not respond to remote commands System does not answer after the correct number of ringsSystem does not record messages Outgoing announcement is not clear Cannot retrieve voicemail messagesCommon cure for electronic equipment Maintenance Cleaning your telephoneTaking care of your telephone Avoid waterImportant safety information Safety informationEspecially about cordless telephones FCC Part 68 and Acta Industry CanadaFCC Part Limited warranty Call 1 800 222-3111. In Canada, dial 1 866How do you get warranty service? Technical specifications Operation Operating timeIndex Index Remote access wallet card Action Remote command