Uniden XCA4500 Telephone Troubleshooting Chart, Problem Suggestion

Troubleshooting

If your XCA4500A Integrated Telephone Answering Device is not performing to your expectations, please try these simple steps. If you are still unable to resolve the problems, contact Uniden Customer Service at

(800) 297-1023, 8:00 a.m. to 5:00 p.m. Central, Monday through Friday.

Telephone Troubleshooting Chart

Problem	Suggestion
Charge light won’t come on when	∙ Make sure AC Adapter is plugged
Handset is placed in Base Unit.	into the Base Unit and wall outlet.
	∙ Make sure Handset is properly
	seated in Base Unit.
	∙ Make sure that the charging contacts
	on the Handset and Base Unit are
	clean.
Audio sounds weak and/or scratchy.	∙ Make sure that the Base Unit
	antenna is fully extended and vertical.
	∙ Move the Handset and/or Base Unit
	to different locations and try again.
	∙ Press the CHAN Button to select
	another channel.
Can’t make or receive calls.	∙ Check both ends of the Base Unit
	telephone line cord.
	∙ Make sure the AC Adapter is
	plugged into the Base Unit and wall
	outlet.
	∙ Disconnect the AC Adapter for a few
	minutes, and then reconnect it.
Handset doesn’t ring or receive a page.	∙ Nickel-Cadmium battery pack may
	be weak. Charge the battery on the
	Base Unit for 15–20 hours.
	∙ Set the RING ON/BATT SAVE switch on
	the Handset to RING ON.
	∙ Extend the Base Unit antenna
	vertically.
	∙ The Handset may be too far away
	from the Base Unit.
	∙ Place the Base Unit away from noise
	sources.
	∙ The Digital Security Code may be
	erased. Set the Digital Code.
Base Unit doesn’t ring or receive a	∙ Set the Base Unit Ringer switch to
page.	LO or HI.

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