Nortel Networks SL-100 manual Terms you should know

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Terms you should know

Terms you should know

Agent Set – A telephone set configured to efficiently answer incoming calls that have been directed to a group of ACD telephones vs. a single person or line.

Attendant – The attendant is a telephone operator in your organization.

Call party information – When your telephone rings, the display shows Caller Line Identification (CLID) information. The system must have CLID enabled. The display module shows the phone number and name of the inbound call.

Context Sensitive Soft Key – The four keys located directly below the display on the M3905 are referred to Context Sensitive Soft Keys. The label and function of each key changes, depending upon the available features or the active application assigned to each key.

Date/time display feature – The Date/time display feature shows the month and date when the telephone is in an idle state.

Directory Number (DN) – The Directory Number is a number that consists of one to seven digits for a telephone, also known as an extension number.

Feature display – The display area shows status information about the feature in use. It also displays the name and status of the active session.

Feature Access Codes (FAC) – The Feature Access Codes are codes you dial in order to use a telephone feature instead of pressing a fixed feature or soft feature key. For your convenience, the FACs for your system can be printed on a page located at the back of this guide.

Fixed Feature Key – The Fixed Keys are keys on your telephone, that are labeled at the factory.

Indicator status – The status indicator can be an LCD or LED that indicates the status of a feature by the flash, wink, steady on, or off of the LCD or LED indicator.

Information line – The Information line of the display relates call information or application information.

Information display – The Information screen displays call activity, lists, prompts, and status of calls.

Interrupted dial tone – Interrupted dial tone is a broken or pulsed dial tone, heard when you access some of the features on your telephone.

Meridian SL-100– The Meridian SL-100 system is your business communication system.

Off-hook– Off-hook is a term used to indicate that the telephone is active and ready to make a call. On the M3905 you can go off-hook when you press your Individual DN Key only. The M3905 does not go off-hook when you press the In-Calls Key or press your Primary DN (Call Center DN).

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Contents Meridian Digital Telephones Page Introduction to your M3905 Call Center Telephone Call Center headset interface Your telephone non-ACD call features Make a Call Incoming calls Feature Key chart Meridian SL-100 Feature Access Codes FAC Table of contents M3905 Call Center Telephone Introduction to your M3905 Call Center TelephoneOptional accessories M3905 Call Center FeaturesAvailable ACD Features on the M3905 Telephone Introduction to your M3905 Call Center Telephone Terms you should know Terms you should know Your telephone’s controls Programmable Line/Feature Keys self-labeledCall Processing Keys Context Sensitive Soft Keys self-labeledApps X2498Fixed Keys Mute Key Volume Control BarHeadset Key Emergency Key Not Ready Key DsplyQueue Application KeysIndividual Directory Number Primary Directory NumberMessage Key Your telephone display information M3905 Call Center Meridian Digital TelephoneM3905 Display Aug 20 548 POptions Options ListSelect Select a language Change a Feature Key labelSelect AutoDial Select Purchasing Adjust volume Adjust Screen contrastLower Higher Select Call Log options Choose Ring typePlay Select Live dial pad Area code set upPreferred name match OffDate/time format Call timerKey click Key to turn on Key click, or pressHeadset port on call Headset typeHeadset port external alerter Display diagnosticsCall Center headset interface Switching between the handset and the headsetFreeing your hands while on the job Agent Login Call Center agent/supervisor featuresAgent Login Enhancement Agent Logout Activity Code Fixed Key to activate Line-of-Business code Agent featuresAnswer Call Center Calls LOBCodeMultistage Queue Status Key/Lamp Call ForcingDisplay Que Display Queue Threshold Msqs enhancement for agents5551234 T2 Callq Forward Callers Redial CallqMake Busy Emergency KeyNot Ready Key Contact your supervisor Answer or Make Non-ACD Calls2498 Walkaway and Return from Walkaway Transfer to InCalls Key Agent Keys Call Center supervisor featuresAnswer Agent Call Agent Answer EmergencyUse Supervisor Observe and the Supervisor Headset Jack Agent1Controlled Interflow Night ServiceConIntrFlw NightSvcAgent1 or Observe AgentDisplayAgt Display Agent StatusDsply Queue Display Queue StatusMake a Call Your telephone non-ACD call featuresAuto Dial Predial feature2637 2498 PurchasingActivate Ring Again Redial Last Number CalledRingAgn RngCall Speed CallCanclRA SpcCtrlDone System Speed Call Network Speed CallSpcCtrl SpcUsr 2498 SSCuser SScCtlrGroup Intercom All Call Intercom CallGpintercom Intercom Intercom Call on a Predesignated SetIndividual Page from Group Intercom Answer a CallCall Forward While you are away from your deskForward Done CheckFw DoneCanclFw CheckFwCall Forward Remote Activation Place a call on Hold While on an active callTransfer a Call TransSwap Connect Blind Transfer Recall2498 Trans Call ParkPark DirectPark2498 DirectPark Inspect Key Charge a Call or Charge a Forced CallInspect Trace a Malicious CallMALCSHold 2498 MALCSHold key TransAnswer Call Pickup Incoming callsPickup DNPickupCall Wait Call WaitingTalk with more than one person Set up a conference callConf Swap Connect Call Join Preset Conference2270 Use Privacy Release Call featuresPaging PrivRlsMake an Announcement over the Call Busy OverrideExeBusyOvd Use Station Camp-on Anonymous Caller Rejection Acrj Class features on IVD setsAutomatic Callback ACB 2698Automatic Recall AR Customer Originated Trace COT 2698 CustOrigTr Calling Name/Number Delivery Blocking CnnbSelective Call Forward SCF Dir/Log Directory display and navigationCallers Redial Directory password protectionDone EnterPassword enabled on Call Log Access and use the Callers ListSelect New Old CallersDial Access and use the Redial ListRedial Use the Personal Directory Access the Personal DirectoryAdd a Personal Directory entry AddNewÀààà Next Done ÀààDir/Log Next Clear Done Add an incoming callDelete or edit a Personal Directory entry Add an outgoing callNext Done DeleteYes Delete your Personal DirectoryEdit Next Done DelList Yes NoUse Card View Use the Personal Directory to make a callSearch for an entry Dir/Log Next Copy a number from the Redial ListApps Corporate DirectorySelect Done NewFind Resume Dirctry Accessories for the M3905 Display-based Access Expansion Module DBA Key-based Access Expansion Module KBAAnalog Terminal Adapter ATA External Alerter and Recorder InterfaceFeature Key chart 100 101 102 Acrj Meridian SL-100 Feature Access Codes FAC104 105 Key 24 107 Index 108 Page Internal Manufacturing part number P0943524 Issue

SL-100 specifications

Nortel Networks SL-100 is a sophisticated telecommunications platform renowned for its versatility and robust features. Introduced in the late 1990s, this digital switching system caters primarily to small and medium-sized enterprises (SMEs), providing them with advanced telephony capabilities that were once limited to larger organizations.

At the heart of the SL-100 is its ability to support both traditional circuit-switched telephony and emerging VoIP technologies. This dual capability allows businesses to transition seamlessly from legacy systems to modern communication frameworks, ensuring that they can leverage both existing infrastructure and new innovations. The platform is designed to scale, accommodating a range of up to 2,000 lines, making it an appropriate solution for companies anticipating growth.

One of the standout characteristics of the SL-100 is its modular architecture. This design enables organizations to customize their systems with various modules tailored to specific needs. Options such as voicemail, call center features, and enhanced reporting capabilities can be integrated without necessitating a complete system overhaul. As a result, businesses can implement only the features they require, optimizing cost and efficiency.

Nortel’s SL-100 employs a centralized management interface that simplifies administration and improves operational efficiency. This interface provides system administrators with real-time monitoring and the ability to manage user accounts and features from a single point. The platform also facilitates easier troubleshooting and maintenance, reducing downtime and operational disruption.

Security is another essential feature of the SL-100. It incorporates user authentication, call encryption, and network security measures to protect sensitive communications. As cyber threats become increasingly prevalent, the SL-100 positions itself as a reliable option for businesses concerned about maintaining secure communications.

Additionally, the Nortel SL-100 supports various standard protocols, enhancing interoperability with third-party applications and equipment. This crucial compatibility improves its attractiveness to organizations seeking to integrate their legacy systems with modern solutions like customer relationship management (CRM) and other enterprise applications.

Overall, Nortel Networks SL-100 stands out as a dynamic telecommunications solution, balancing advanced technology, flexibility, and security. As businesses navigate an ever-evolving communications landscape, the SL-100 offers a pathway for companies to modernize their communication infrastructure while maintaining the functionality and integrity of their existing systems.
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