Your telephone’s controls
Observe Agent Key
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Display Queue Key
Press the Observe Agent Key (on the supervisor ACD telephone) to monitor the activity on the agent’s telephone.
DsplyQueue /
Supervisor Observe Key
Press the Display Queue Calls Key on the agent’s ACD telephone to display incoming calls waiting information.
The Display Queue Calls Key on the supervisor’s ACD telephone displays to the supervisor information on the number of manned agent positions, the number of calls waiting in the incoming call queue, number of calls logically queued, and the waiting time of the oldest call in the ACD queue.
Press the Supervisor Observe Key (LED) to allow a
Application Keys
Quit Key
Press the Quit Key to end an active application without affecting the state of any call on the telephone.
Copy Key
Press the Copy Key to copy entries from the
/ | corporate directory to the personal directory. |
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