Agent features
T1 | T2 | T3 | CALLQ | Number of | |
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| 3 | calls in |
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| the queue |
Forward Callers Redial
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2.Your display shows information similar to the example above.
The labels T1, T2, and T3, represent the threshold wait time for the call at the front of the queue or the number of calls in the queue. The number below CALLQ indicates the number of calls in the queue (in some systems CALLQ is replaced by WAIT, which indicates the actual waiting time in seconds, for the first call in the queue).
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T2 CALLQ 026
Forward Callers Redial
Number of calls in the queue
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3.In some systems, a summary of the queue threshold is shown on the display each time a call is presented to your
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