Nortel Networks SL-100 manual 101

Page 101

Feature Key chart

Feature Name

Context

Programmable

Feature

Fixed

 

Sensitive

Key

Access

Key

 

Soft Key

 

Code

 

 

 

 

 

 

Inspect

NO

YES

NO

NO

 

 

 

 

 

Last Number Redial

NO

NO

YES

NO

 

 

 

 

 

Make Set Busy

NO

YES

NO

YES

 

 

 

 

 

Malicious Call Hold

NO

YES

YES

NO

 

 

 

 

 

Message Waiting

YES

YES

NO

NO

 

 

 

 

 

Message Waiting Light

NO

YES

NO

YES

 

 

 

 

 

Multistage Queue Status

NO

YES

NO

YES

Key/Lamp (MSQS)

 

 

 

 

 

 

 

 

 

Night Service

NO

YES

NO

NO

 

 

 

 

 

Not Ready

NO

YES

NO

YES

 

 

 

 

 

Observe Agent

NO

YES

NO

YES

 

 

 

 

 

Options Feature List

NO

YES

NO

NO

 

 

 

 

 

Personal Directory

NO

YES

NO

NO

 

 

 

 

 

Preset Conference

NO

NO

NO

NO

 

 

 

 

 

Privacy Release

YES

NO

NO

NO

 

 

 

 

 

Redial

YES

YES

NO

NO

 

 

 

 

 

Ring Again

YES

NO

NO

NO

 

 

 

 

 

Selective Call Forward

NO

NO

YES

NO

(SCF)

 

 

 

 

 

 

 

 

 

Speed Call Controller

YES

YES

YES

NO

 

 

 

 

 

Speed Call User

YES

YES

YES

NO

 

 

 

 

 

Station Camp-On

NO

NO

NO

NO

 

 

 

 

 

Supervisor

NO

YES

NO

YES

 

 

 

 

 

101

Image 101
Contents Meridian Digital Telephones Page Introduction to your M3905 Call Center Telephone Call Center headset interface Your telephone non-ACD call features Make a Call Incoming calls Feature Key chart Meridian SL-100 Feature Access Codes FAC Table of contents M3905 Call Center Telephone Introduction to your M3905 Call Center TelephoneOptional accessories M3905 Call Center FeaturesAvailable ACD Features on the M3905 Telephone Introduction to your M3905 Call Center Telephone Terms you should know Terms you should know Your telephone’s controls Programmable Line/Feature Keys self-labeledCall Processing Keys Context Sensitive Soft Keys self-labeledApps X2498Fixed Keys Mute Key Volume Control BarHeadset Key Emergency Key Not Ready Key DsplyQueue Application KeysMessage Key Primary Directory NumberIndividual Directory Number Your telephone display information M3905 Call Center Meridian Digital TelephoneM3905 Display Aug 20 548 PSelect Options ListOptions Select AutoDial Change a Feature Key labelSelect a language Select Purchasing Lower Higher Adjust Screen contrastAdjust volume Play Select Choose Ring typeSelect Call Log options Live dial pad Area code set upPreferred name match OffDate/time format Call timerKey click Key to turn on Key click, or pressHeadset port on call Headset typeHeadset port external alerter Display diagnosticsFreeing your hands while on the job Switching between the handset and the headsetCall Center headset interface Agent Login Enhancement Call Center agent/supervisor featuresAgent Login Agent Logout Activity Code Fixed Key to activate Line-of-Business code Agent featuresAnswer Call Center Calls LOBCodeMultistage Queue Status Key/Lamp Call ForcingDisplay Que Display Queue Threshold Msqs enhancement for agents5551234 T2 Callq Forward Callers Redial CallqMake Busy Emergency KeyNot Ready Key 2498 Answer or Make Non-ACD CallsContact your supervisor Walkaway and Return from Walkaway Transfer to InCalls Key Answer Agent Call Center supervisor featuresAgent Keys Call Agent Answer EmergencyUse Supervisor Observe and the Supervisor Headset Jack Agent1Controlled Interflow Night ServiceConIntrFlw NightSvcAgent1 or Observe AgentDisplayAgt Display Agent StatusDsply Queue Display Queue StatusMake a Call Your telephone non-ACD call featuresAuto Dial Predial feature2637 2498 PurchasingRingAgn Redial Last Number CalledActivate Ring Again RngCall Speed CallCanclRA SpcCtrlDone System Speed Call Network Speed CallSpcCtrl SpcUsr 2498 SSCuser SScCtlrGpintercom Intercom CallGroup Intercom All Call Intercom Intercom Call on a Predesignated SetIndividual Page from Group Intercom Answer a CallCall Forward While you are away from your deskForward Done CheckFw DoneCanclFw CheckFwCall Forward Remote Activation Place a call on Hold While on an active callTransfer a Call TransSwap Connect Blind Transfer Recall2498 Trans Call ParkPark DirectPark2498 DirectPark Inspect Key Charge a Call or Charge a Forced CallInspect Trace a Malicious CallMALCSHold 2498 MALCSHold key TransAnswer Call Pickup Incoming callsPickup DNPickupCall Wait Call WaitingConf Swap Connect Set up a conference callTalk with more than one person 2270 Preset ConferenceCall Join Use Privacy Release Call featuresPaging PrivRlsExeBusyOvd Busy OverrideMake an Announcement over the Call Use Station Camp-on Anonymous Caller Rejection Acrj Class features on IVD setsAutomatic Callback ACB 2698Automatic Recall AR Customer Originated Trace COT 2698 CustOrigTr Calling Name/Number Delivery Blocking CnnbSelective Call Forward SCF Dir/Log Directory display and navigationCallers Redial Directory password protectionDone EnterPassword enabled on Call Log Access and use the Callers ListSelect New Old CallersDial Access and use the Redial ListRedial Use the Personal Directory Access the Personal DirectoryAdd a Personal Directory entry AddNewÀààà Next Done ÀààDir/Log Next Clear Done Add an incoming callDelete or edit a Personal Directory entry Add an outgoing callNext Done DeleteYes Delete your Personal DirectoryEdit Next Done DelList Yes NoUse Card View Use the Personal Directory to make a callSearch for an entry Dir/Log Next Copy a number from the Redial ListSelect Done Corporate DirectoryApps NewFind Resume Dirctry Accessories for the M3905 Display-based Access Expansion Module DBA Key-based Access Expansion Module KBA Analog Terminal Adapter ATA External Alerter and Recorder InterfaceFeature Key chart 100 101 102 Acrj Meridian SL-100 Feature Access Codes FAC104 105 Key 24 107 Index 108 Page Internal Manufacturing part number P0943524 Issue