Nortel Networks SL-100 manual Live dial pad, Preferred name match, Area code set up, Off

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Options List

Live dial pad

The Live dial pad option allows you to press any dial pad key to automatically access a dial tone. After you select Live dial pad from the Options List menu;

On

Off

From the Live dialpad screen, press the

 

or

On Key to turn on Live dial pad, or

 

 

press the Off Key to turn off Live dial

 

 

pad.

Press the Done Key to save changes. Press the Quit Key or Options Key to exit.

Preferred name match

The Preferred name match option displays the names of incoming and outgoing callers as stored in your Personal Directory, if the telephone number matches the one stored in your directory. This option allows you to personalize the displayed names for incoming and outgoing calls. After you select Preferred name match from the Options List menu;

On

Off

From the Name match screen, press the

 

or

On Key to turn on Preferred name

 

 

match, or press the Off Key to turn off

 

 

Preferred name match.

Press the Done Key to save changes. Press the Quit Key or Options Key to exit.

Area code set up

Using the Area code set-upoption causes the Callers List and Calling Line ID (CLID) display to show the number/extension followed by the area code/prefix in parenthesis. This makes it easier to identify local calls and internal calls. You can define up to three codes. After you select Area code set-upfrom the Options List menu

1st Code: 408 2nd Code: 3rd Code:

Use the Navigation keys to place your cursor in the first line and enter an area/country code of your choice.

Note: You can enter up to three codes of your choice.

Press the Done Key to save changes. Press the Quit Key or Options Key to exit.

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Contents Meridian Digital Telephones Page Introduction to your M3905 Call Center Telephone Call Center headset interface Your telephone non-ACD call features Make a Call Incoming calls Feature Key chart Meridian SL-100 Feature Access Codes FAC Table of contents Introduction to your M3905 Call Center Telephone M3905 Call Center TelephoneM3905 Call Center Features Optional accessoriesAvailable ACD Features on the M3905 Telephone Introduction to your M3905 Call Center Telephone Terms you should know Terms you should know Programmable Line/Feature Keys self-labeled Your telephone’s controlsContext Sensitive Soft Keys self-labeled Call Processing KeysApps X2498Mute Key Volume Control Bar Fixed KeysHeadset Key Emergency Key Not Ready Key Application Keys DsplyQueueIndividual Directory Number Primary Directory NumberMessage Key M3905 Call Center Meridian Digital Telephone Your telephone display informationM3905 Display Aug 20 548 POptions Options ListSelect Select a language Change a Feature Key labelSelect AutoDial Select Purchasing Adjust volume Adjust Screen contrastLower Higher Select Call Log options Choose Ring typePlay Select Area code set up Live dial padPreferred name match OffCall timer Date/time formatKey click Key to turn on Key click, or pressHeadset type Headset port on callDisplay diagnostics Headset port external alerterCall Center headset interface Switching between the handset and the headsetFreeing your hands while on the job Agent Login Call Center agent/supervisor featuresAgent Login Enhancement Agent Logout Agent features Activity Code Fixed Key to activate Line-of-Business codeAnswer Call Center Calls LOBCodeCall Forcing Multistage Queue Status Key/LampDisplay Queue Threshold Msqs enhancement for agents Display QueCallq 5551234 T2 Callq Forward Callers RedialEmergency Key Make BusyNot Ready Key Contact your supervisor Answer or Make Non-ACD Calls2498 Walkaway and Return from Walkaway Transfer to InCalls Key Agent Keys Call Center supervisor featuresAnswer Agent Answer Emergency Call AgentUse Supervisor Observe and the Supervisor Headset Jack Agent1Night Service Controlled InterflowConIntrFlw NightSvcObserve Agent Agent1 orDisplay Agent Status DisplayAgtDisplay Queue Status Dsply QueueYour telephone non-ACD call features Make a CallPredial feature Auto Dial2637 2498 PurchasingActivate Ring Again Redial Last Number CalledRingAgn Speed Call RngCallCanclRA SpcCtrlSystem Speed Call Network Speed Call DoneSpcCtrl SpcUsr 2498 SSCuser SScCtlrGroup Intercom All Call Intercom CallGpintercom Intercom Call on a Predesignated Set IntercomAnswer a Call Individual Page from Group IntercomWhile you are away from your desk Call ForwardForward Done CheckFw DoneCheckFw CanclFwCall Forward Remote Activation While on an active call Place a call on HoldTransfer a Call TransBlind Transfer Recall Swap ConnectCall Park 2498 TransPark DirectPark2498 DirectPark Charge a Call or Charge a Forced Call Inspect KeyTrace a Malicious Call InspectMALCSHold 2498 MALCSHold key TransIncoming calls Answer Call PickupPickup DNPickupCall Waiting Call WaitTalk with more than one person Set up a conference callConf Swap Connect Call Join Preset Conference2270 Call features Use Privacy ReleasePaging PrivRlsMake an Announcement over the Call Busy OverrideExeBusyOvd Use Station Camp-on Class features on IVD sets Anonymous Caller Rejection AcrjAutomatic Callback ACB 2698Automatic Recall AR Customer Originated Trace COT Calling Name/Number Delivery Blocking Cnnb 2698 CustOrigTrSelective Call Forward SCF Directory display and navigation Dir/LogDirectory password protection Callers RedialEnter DonePassword enabled on Access and use the Callers List Call LogSelect New Old CallersAccess and use the Redial List DialRedial Access the Personal Directory Use the Personal DirectoryAdd a Personal Directory entry AddNewÀàà Àààà Next DoneAdd an incoming call Dir/Log Next Clear DoneAdd an outgoing call Delete or edit a Personal Directory entryNext Done DeleteDelete your Personal Directory YesEdit Next Done DelList Yes NoUse the Personal Directory to make a call Use Card ViewSearch for an entry Copy a number from the Redial List Dir/Log NextApps Corporate DirectorySelect Done NewFind Resume Dirctry Accessories for the M3905 Key-based Access Expansion Module KBA Display-based Access Expansion Module DBAAnalog Terminal Adapter ATA External Alerter and Recorder InterfaceFeature Key chart 100 101 102 Meridian SL-100 Feature Access Codes FAC Acrj104 105 Key 24 107 Index 108 Page Internal Manufacturing part number P0943524 Issue

SL-100 specifications

Nortel Networks SL-100 is a sophisticated telecommunications platform renowned for its versatility and robust features. Introduced in the late 1990s, this digital switching system caters primarily to small and medium-sized enterprises (SMEs), providing them with advanced telephony capabilities that were once limited to larger organizations.

At the heart of the SL-100 is its ability to support both traditional circuit-switched telephony and emerging VoIP technologies. This dual capability allows businesses to transition seamlessly from legacy systems to modern communication frameworks, ensuring that they can leverage both existing infrastructure and new innovations. The platform is designed to scale, accommodating a range of up to 2,000 lines, making it an appropriate solution for companies anticipating growth.

One of the standout characteristics of the SL-100 is its modular architecture. This design enables organizations to customize their systems with various modules tailored to specific needs. Options such as voicemail, call center features, and enhanced reporting capabilities can be integrated without necessitating a complete system overhaul. As a result, businesses can implement only the features they require, optimizing cost and efficiency.

Nortel’s SL-100 employs a centralized management interface that simplifies administration and improves operational efficiency. This interface provides system administrators with real-time monitoring and the ability to manage user accounts and features from a single point. The platform also facilitates easier troubleshooting and maintenance, reducing downtime and operational disruption.

Security is another essential feature of the SL-100. It incorporates user authentication, call encryption, and network security measures to protect sensitive communications. As cyber threats become increasingly prevalent, the SL-100 positions itself as a reliable option for businesses concerned about maintaining secure communications.

Additionally, the Nortel SL-100 supports various standard protocols, enhancing interoperability with third-party applications and equipment. This crucial compatibility improves its attractiveness to organizations seeking to integrate their legacy systems with modern solutions like customer relationship management (CRM) and other enterprise applications.

Overall, Nortel Networks SL-100 stands out as a dynamic telecommunications solution, balancing advanced technology, flexibility, and security. As businesses navigate an ever-evolving communications landscape, the SL-100 offers a pathway for companies to modernize their communication infrastructure while maintaining the functionality and integrity of their existing systems.
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