Nortel Networks SL-100 manual Introduction to your M3905 Call Center Telephone

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Table of contents

Introduction to your M3905 Call Center Telephone 9

M3905 Call Center Telephone 9

M3905 Call Center Features 10

Available ACD Features on the M3905 Telephone 11

Terms you should know 13

Your telephone’s controls 15

Programmable Line/Feature Keys (self-labeled) 15

Context Sensitive Soft Keys (self-labeled) 16

Call Processing Keys 16

Fixed Keys 17

Application Keys 20

Primary Directory Number 21

Individual Directory Number 21

Message Key 21

M3905 Call Center Meridian Digital Telephone 22

Your telephone display information 22

M3905 Display 22

Options List 23

Select a language 24

Change a Feature Key label 24

Adjust Screen contrast 26

Adjust volume 26

Choose Ring type 27

Select Call Log options 27

Live dial pad 28

Preferred name match 28

Area code set up 28

Call timer 29

Date/time format 29

Key click 29

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Contents Meridian Digital Telephones Page Introduction to your M3905 Call Center Telephone Call Center headset interface Your telephone non-ACD call features Make a Call Incoming calls Feature Key chart Meridian SL-100 Feature Access Codes FAC Table of contents M3905 Call Center Telephone Introduction to your M3905 Call Center TelephoneOptional accessories M3905 Call Center FeaturesAvailable ACD Features on the M3905 Telephone Introduction to your M3905 Call Center Telephone Terms you should know Terms you should know Your telephone’s controls Programmable Line/Feature Keys self-labeledX2498 Context Sensitive Soft Keys self-labeledCall Processing Keys AppsFixed Keys Mute Key Volume Control BarHeadset Key Emergency Key Not Ready Key DsplyQueue Application KeysPrimary Directory Number Individual Directory NumberMessage Key Aug 20 548 P M3905 Call Center Meridian Digital TelephoneYour telephone display information M3905 DisplayOptions List OptionsSelect Change a Feature Key label Select a languageSelect AutoDial Select Purchasing Adjust Screen contrast Adjust volumeLower Higher Choose Ring type Select Call Log optionsPlay Select Off Area code set upLive dial pad Preferred name matchKey to turn on Key click, or press Call timerDate/time format Key clickHeadset port on call Headset typeHeadset port external alerter Display diagnosticsSwitching between the handset and the headset Call Center headset interfaceFreeing your hands while on the job Call Center agent/supervisor features Agent LoginAgent Login Enhancement Agent Logout LOBCode Agent featuresActivity Code Fixed Key to activate Line-of-Business code Answer Call Center CallsMultistage Queue Status Key/Lamp Call ForcingDisplay Que Display Queue Threshold Msqs enhancement for agents5551234 T2 Callq Forward Callers Redial CallqMake Busy Emergency KeyNot Ready Key Answer or Make Non-ACD Calls Contact your supervisor2498 Walkaway and Return from Walkaway Transfer to InCalls Key Call Center supervisor features Agent KeysAnswer Agent Agent1 Answer EmergencyCall Agent Use Supervisor Observe and the Supervisor Headset JackNightSvc Night ServiceControlled Interflow ConIntrFlwAgent1 or Observe AgentDisplayAgt Display Agent StatusDsply Queue Display Queue StatusMake a Call Your telephone non-ACD call features2498 Purchasing Predial featureAuto Dial 2637Redial Last Number Called Activate Ring AgainRingAgn SpcCtrl Speed CallRngCall CanclRA2498 SSCuser SScCtlr System Speed Call Network Speed CallDone SpcCtrl SpcUsrIntercom Call Group Intercom All CallGpintercom Intercom Intercom Call on a Predesignated SetIndividual Page from Group Intercom Answer a CallCheckFw Done While you are away from your deskCall Forward Forward DoneCanclFw CheckFwCall Forward Remote Activation Trans While on an active callPlace a call on Hold Transfer a CallSwap Connect Blind Transfer RecallDirectPark Call Park2498 Trans Park2498 DirectPark Inspect Key Charge a Call or Charge a Forced CallMALCSHold key Trans Trace a Malicious CallInspect MALCSHold 2498DNPickup Incoming callsAnswer Call Pickup PickupCall Wait Call WaitingSet up a conference call Talk with more than one personConf Swap Connect Preset Conference Call Join2270 PrivRls Call featuresUse Privacy Release PagingBusy Override Make an Announcement over the CallExeBusyOvd Use Station Camp-on 2698 Class features on IVD setsAnonymous Caller Rejection Acrj Automatic Callback ACBAutomatic Recall AR Customer Originated Trace COT 2698 CustOrigTr Calling Name/Number Delivery Blocking CnnbSelective Call Forward SCF Dir/Log Directory display and navigationCallers Redial Directory password protectionDone EnterPassword enabled on Callers Access and use the Callers ListCall Log Select New OldDial Access and use the Redial ListRedial AddNew Access the Personal DirectoryUse the Personal Directory Add a Personal Directory entryÀààà Next Done ÀààDir/Log Next Clear Done Add an incoming callDelete Add an outgoing callDelete or edit a Personal Directory entry Next DoneDelList Yes No Delete your Personal DirectoryYes Edit Next DoneUse Card View Use the Personal Directory to make a callSearch for an entry Dir/Log Next Copy a number from the Redial ListCorporate Directory AppsSelect Done NewFind Resume Dirctry Accessories for the M3905 External Alerter and Recorder Interface Key-based Access Expansion Module KBADisplay-based Access Expansion Module DBA Analog Terminal Adapter ATAFeature Key chart 100 101 102 Acrj Meridian SL-100 Feature Access Codes FAC104 105 Key 24 107 Index 108 Page Internal Manufacturing part number P0943524 Issue

SL-100 specifications

Nortel Networks SL-100 is a sophisticated telecommunications platform renowned for its versatility and robust features. Introduced in the late 1990s, this digital switching system caters primarily to small and medium-sized enterprises (SMEs), providing them with advanced telephony capabilities that were once limited to larger organizations.

At the heart of the SL-100 is its ability to support both traditional circuit-switched telephony and emerging VoIP technologies. This dual capability allows businesses to transition seamlessly from legacy systems to modern communication frameworks, ensuring that they can leverage both existing infrastructure and new innovations. The platform is designed to scale, accommodating a range of up to 2,000 lines, making it an appropriate solution for companies anticipating growth.

One of the standout characteristics of the SL-100 is its modular architecture. This design enables organizations to customize their systems with various modules tailored to specific needs. Options such as voicemail, call center features, and enhanced reporting capabilities can be integrated without necessitating a complete system overhaul. As a result, businesses can implement only the features they require, optimizing cost and efficiency.

Nortel’s SL-100 employs a centralized management interface that simplifies administration and improves operational efficiency. This interface provides system administrators with real-time monitoring and the ability to manage user accounts and features from a single point. The platform also facilitates easier troubleshooting and maintenance, reducing downtime and operational disruption.

Security is another essential feature of the SL-100. It incorporates user authentication, call encryption, and network security measures to protect sensitive communications. As cyber threats become increasingly prevalent, the SL-100 positions itself as a reliable option for businesses concerned about maintaining secure communications.

Additionally, the Nortel SL-100 supports various standard protocols, enhancing interoperability with third-party applications and equipment. This crucial compatibility improves its attractiveness to organizations seeking to integrate their legacy systems with modern solutions like customer relationship management (CRM) and other enterprise applications.

Overall, Nortel Networks SL-100 stands out as a dynamic telecommunications solution, balancing advanced technology, flexibility, and security. As businesses navigate an ever-evolving communications landscape, the SL-100 offers a pathway for companies to modernize their communication infrastructure while maintaining the functionality and integrity of their existing systems.
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