Nortel Networks SL-100 manual Incoming calls

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Table of contents

Incoming calls 67

Answer Call Pickup 67

Call Waiting 68

Talk with more than one person 69

Set up a conference call 69

Call Join 70

Preset Conference 70

Call features 71

Use Privacy Release 71

Paging 71

Busy Override 72

Make an Announcement over the Call Page 72

Use Station Camp-on 73

Class features on IVD sets 74

Anonymous Caller Rejection (ACRJ) 74

Automatic Callback (ACB) 74

Automatic Recall (AR) 75

Customer Originated Trace (COT) 76

Calling Name/Number Delivery Blocking (CNNB) 77 Selective Call Forward (SCF) 78

Directory display and navigation 79

Access your Callers List, Redial List, or Personal Directory 79 Directory password protection 80

Call Log 83

Access and use the Callers List 83

Access and use the Redial List 84

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Contents Meridian Digital Telephones Page Introduction to your M3905 Call Center Telephone Call Center headset interface Your telephone non-ACD call features Make a Call Incoming calls Feature Key chart Meridian SL-100 Feature Access Codes FAC Table of contents Introduction to your M3905 Call Center Telephone M3905 Call Center TelephoneM3905 Call Center Features Optional accessoriesAvailable ACD Features on the M3905 Telephone Introduction to your M3905 Call Center Telephone Terms you should know Terms you should know Programmable Line/Feature Keys self-labeled Your telephone’s controlsApps Context Sensitive Soft Keys self-labeledCall Processing Keys X2498Mute Key Volume Control Bar Fixed KeysHeadset Key Emergency Key Not Ready Key Application Keys DsplyQueuePrimary Directory Number Individual Directory NumberMessage Key M3905 Display M3905 Call Center Meridian Digital TelephoneYour telephone display information Aug 20 548 POptions List OptionsSelect Change a Feature Key label Select a languageSelect AutoDial Select Purchasing Adjust Screen contrast Adjust volumeLower Higher Choose Ring type Select Call Log optionsPlay Select Preferred name match Area code set upLive dial pad OffKey click Call timerDate/time format Key to turn on Key click, or pressHeadset type Headset port on callDisplay diagnostics Headset port external alerterSwitching between the handset and the headset Call Center headset interfaceFreeing your hands while on the job Call Center agent/supervisor features Agent LoginAgent Login Enhancement Agent Logout Answer Call Center Calls Agent featuresActivity Code Fixed Key to activate Line-of-Business code LOBCodeCall Forcing Multistage Queue Status Key/LampDisplay Queue Threshold Msqs enhancement for agents Display QueCallq 5551234 T2 Callq Forward Callers RedialEmergency Key Make BusyNot Ready Key Answer or Make Non-ACD Calls Contact your supervisor2498 Walkaway and Return from Walkaway Transfer to InCalls Key Call Center supervisor features Agent KeysAnswer Agent Use Supervisor Observe and the Supervisor Headset Jack Answer EmergencyCall Agent Agent1ConIntrFlw Night ServiceControlled Interflow NightSvcObserve Agent Agent1 orDisplay Agent Status DisplayAgtDisplay Queue Status Dsply QueueYour telephone non-ACD call features Make a Call2637 Predial featureAuto Dial 2498 PurchasingRedial Last Number Called Activate Ring AgainRingAgn CanclRA Speed CallRngCall SpcCtrlSpcCtrl SpcUsr System Speed Call Network Speed CallDone 2498 SSCuser SScCtlrIntercom Call Group Intercom All CallGpintercom Intercom Call on a Predesignated Set IntercomAnswer a Call Individual Page from Group IntercomForward Done While you are away from your deskCall Forward CheckFw DoneCheckFw CanclFwCall Forward Remote Activation Transfer a Call While on an active callPlace a call on Hold TransBlind Transfer Recall Swap ConnectPark Call Park2498 Trans DirectPark2498 DirectPark Charge a Call or Charge a Forced Call Inspect KeyMALCSHold 2498 Trace a Malicious CallInspect MALCSHold key TransPickup Incoming callsAnswer Call Pickup DNPickupCall Waiting Call WaitSet up a conference call Talk with more than one personConf Swap Connect Preset Conference Call Join2270 Paging Call featuresUse Privacy Release PrivRlsBusy Override Make an Announcement over the CallExeBusyOvd Use Station Camp-on Automatic Callback ACB Class features on IVD setsAnonymous Caller Rejection Acrj 2698Automatic Recall AR Customer Originated Trace COT Calling Name/Number Delivery Blocking Cnnb 2698 CustOrigTrSelective Call Forward SCF Directory display and navigation Dir/LogDirectory password protection Callers RedialEnter DonePassword enabled on Select New Old Access and use the Callers ListCall Log CallersAccess and use the Redial List DialRedial Add a Personal Directory entry Access the Personal DirectoryUse the Personal Directory AddNewÀàà Àààà Next DoneAdd an incoming call Dir/Log Next Clear DoneNext Done Add an outgoing callDelete or edit a Personal Directory entry DeleteEdit Next Done Delete your Personal DirectoryYes DelList Yes NoUse the Personal Directory to make a call Use Card ViewSearch for an entry Copy a number from the Redial List Dir/Log NextCorporate Directory AppsSelect Done NewFind Resume Dirctry Accessories for the M3905 Analog Terminal Adapter ATA Key-based Access Expansion Module KBADisplay-based Access Expansion Module DBA External Alerter and Recorder InterfaceFeature Key chart 100 101 102 Meridian SL-100 Feature Access Codes FAC Acrj104 105 Key 24 107 Index 108 Page Internal Manufacturing part number P0943524 Issue

SL-100 specifications

Nortel Networks SL-100 is a sophisticated telecommunications platform renowned for its versatility and robust features. Introduced in the late 1990s, this digital switching system caters primarily to small and medium-sized enterprises (SMEs), providing them with advanced telephony capabilities that were once limited to larger organizations.

At the heart of the SL-100 is its ability to support both traditional circuit-switched telephony and emerging VoIP technologies. This dual capability allows businesses to transition seamlessly from legacy systems to modern communication frameworks, ensuring that they can leverage both existing infrastructure and new innovations. The platform is designed to scale, accommodating a range of up to 2,000 lines, making it an appropriate solution for companies anticipating growth.

One of the standout characteristics of the SL-100 is its modular architecture. This design enables organizations to customize their systems with various modules tailored to specific needs. Options such as voicemail, call center features, and enhanced reporting capabilities can be integrated without necessitating a complete system overhaul. As a result, businesses can implement only the features they require, optimizing cost and efficiency.

Nortel’s SL-100 employs a centralized management interface that simplifies administration and improves operational efficiency. This interface provides system administrators with real-time monitoring and the ability to manage user accounts and features from a single point. The platform also facilitates easier troubleshooting and maintenance, reducing downtime and operational disruption.

Security is another essential feature of the SL-100. It incorporates user authentication, call encryption, and network security measures to protect sensitive communications. As cyber threats become increasingly prevalent, the SL-100 positions itself as a reliable option for businesses concerned about maintaining secure communications.

Additionally, the Nortel SL-100 supports various standard protocols, enhancing interoperability with third-party applications and equipment. This crucial compatibility improves its attractiveness to organizations seeking to integrate their legacy systems with modern solutions like customer relationship management (CRM) and other enterprise applications.

Overall, Nortel Networks SL-100 stands out as a dynamic telecommunications solution, balancing advanced technology, flexibility, and security. As businesses navigate an ever-evolving communications landscape, the SL-100 offers a pathway for companies to modernize their communication infrastructure while maintaining the functionality and integrity of their existing systems.
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