Nortel Networks SL-100 manual Your telephone non-ACD call features, Make a Call

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Your telephone non-ACD call features

Your telephone non-ACD call features

This section describes some non-ACD features commonly used for call processing. Your telephone system administrator assigns features to your programmable feature keys. Whenever this guide describes a procedure that requires special codes, ask your telephone system administrator to provide these to you.

To access a feature, press a Feature Key or enter a Feature Access Code (FAC). The system administrator supplies you with Feature Access Codes.

Note: In order to use a feature described in this section, your system software must support the feature and the feature must be assigned to your telephone. Check with your system administrator for more details.

Make a Call

This section describes features you can use when making a call. There are several ways to make a call from your M3905 Call Center Digital Telephone.

Note: If your M3905 ACD telephone is equipped with a handset, you must lift the handset and press a DN or ACD DN to get a response in the handset.

To make a call:

2498															1.	Press the Individual DN Key
2498															1.	Press the Individual DN Key
																(non-ACD Key).
													2.			Dial the number.

Note: If you are not in Not Ready or Make Busy mode while you are on a call on your Individual DN line, the call is put on hold enabling you to answer the ACD In-Calls line. However, if you are on an ACD call and a call comes in on your Individual DN line, you cannot put your ACD call on hold to answer your Individual DN line call.

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Contents Meridian Digital Telephones Page Introduction to your M3905 Call Center Telephone Call Center headset interface Your telephone non-ACD call features Make a Call Incoming calls Feature Key chart Meridian SL-100 Feature Access Codes FAC Table of contents Introduction to your M3905 Call Center Telephone M3905 Call Center TelephoneM3905 Call Center Features Optional accessoriesAvailable ACD Features on the M3905 Telephone Introduction to your M3905 Call Center Telephone Terms you should know Terms you should know Programmable Line/Feature Keys self-labeled Your telephone’s controlsApps Context Sensitive Soft Keys self-labeledCall Processing Keys X2498Mute Key Volume Control Bar Fixed KeysHeadset Key Emergency Key Not Ready Key Application Keys DsplyQueueMessage Key Primary Directory NumberIndividual Directory Number M3905 Display M3905 Call Center Meridian Digital TelephoneYour telephone display information Aug 20 548 PSelect Options ListOptions Select AutoDial Change a Feature Key labelSelect a language Select Purchasing Lower Higher Adjust Screen contrastAdjust volume Play Select Choose Ring typeSelect Call Log options Preferred name match Area code set upLive dial pad OffKey click Call timerDate/time format Key to turn on Key click, or pressHeadset type Headset port on callDisplay diagnostics Headset port external alerterFreeing your hands while on the job Switching between the handset and the headsetCall Center headset interface Agent Login Enhancement Call Center agent/supervisor featuresAgent Login Agent Logout Answer Call Center Calls Agent featuresActivity Code Fixed Key to activate Line-of-Business code LOBCodeCall Forcing Multistage Queue Status Key/LampDisplay Queue Threshold Msqs enhancement for agents Display QueCallq 5551234 T2 Callq Forward Callers RedialEmergency Key Make BusyNot Ready Key 2498 Answer or Make Non-ACD CallsContact your supervisor Walkaway and Return from Walkaway Transfer to InCalls Key Answer Agent Call Center supervisor featuresAgent Keys Use Supervisor Observe and the Supervisor Headset Jack Answer EmergencyCall Agent Agent1ConIntrFlw Night ServiceControlled Interflow NightSvc Observe Agent Agent1 orDisplay Agent Status DisplayAgtDisplay Queue Status Dsply QueueYour telephone non-ACD call features Make a Call2637 Predial featureAuto Dial 2498 PurchasingRingAgn Redial Last Number CalledActivate Ring Again CanclRA Speed CallRngCall SpcCtrlSpcCtrl SpcUsr System Speed Call Network Speed CallDone 2498 SSCuser SScCtlrGpintercom Intercom CallGroup Intercom All Call Intercom Call on a Predesignated Set IntercomAnswer a Call Individual Page from Group IntercomForward Done While you are away from your deskCall Forward CheckFw DoneCheckFw CanclFwCall Forward Remote Activation Transfer a Call While on an active callPlace a call on Hold TransBlind Transfer Recall Swap ConnectPark Call Park2498 Trans DirectPark2498 DirectPark Charge a Call or Charge a Forced Call Inspect KeyMALCSHold 2498 Trace a Malicious CallInspect MALCSHold key TransPickup Incoming callsAnswer Call Pickup DNPickupCall Waiting Call WaitConf Swap Connect Set up a conference callTalk with more than one person 2270 Preset ConferenceCall Join Paging Call featuresUse Privacy Release PrivRlsExeBusyOvd Busy OverrideMake an Announcement over the Call Use Station Camp-on Automatic Callback ACB Class features on IVD setsAnonymous Caller Rejection Acrj 2698Automatic Recall AR Customer Originated Trace COT Calling Name/Number Delivery Blocking Cnnb 2698 CustOrigTrSelective Call Forward SCF Directory display and navigation Dir/LogDirectory password protection Callers RedialEnter DonePassword enabled on Select New Old Access and use the Callers ListCall Log CallersAccess and use the Redial List DialRedial Add a Personal Directory entry Access the Personal DirectoryUse the Personal Directory AddNewÀàà Àààà Next DoneAdd an incoming call Dir/Log Next Clear DoneNext Done Add an outgoing callDelete or edit a Personal Directory entry DeleteEdit Next Done Delete your Personal DirectoryYes DelList Yes NoUse the Personal Directory to make a call Use Card ViewSearch for an entry Copy a number from the Redial List Dir/Log NextSelect Done Corporate DirectoryApps NewFind Resume Dirctry Accessories for the M3905 Analog Terminal Adapter ATA Key-based Access Expansion Module KBADisplay-based Access Expansion Module DBA External Alerter and Recorder InterfaceFeature Key chart 100 101 102 Meridian SL-100 Feature Access Codes FAC Acrj104 105 Key 24 107 Index 108 Page Internal Manufacturing part number P0943524 Issue