Nortel Networks
SL-100
manual
Feature Key chart
Password
Call timer
Login
Preset Conference
Display diagnostics
Optional accessories
Area code set up
Adjust Screen contrast
Mute Key Volume Control Bar
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Contents
Meridian Digital Telephones
Page
Introduction to your M3905 Call Center Telephone
Call Center headset interface
Your telephone non-ACD call features Make a Call
Incoming calls
Feature Key chart Meridian SL-100 Feature Access Codes FAC
Table of contents
M3905 Call Center Telephone
Introduction to your M3905 Call Center Telephone
Optional accessories
M3905 Call Center Features
Available ACD Features on the M3905 Telephone
Introduction to your M3905 Call Center Telephone
Terms you should know
Terms you should know
Your telephone’s controls
Programmable Line/Feature Keys self-labeled
Call Processing Keys
Context Sensitive Soft Keys self-labeled
Apps
X2498
Fixed Keys
Mute Key Volume Control Bar
Headset Key
Emergency Key Not Ready Key
DsplyQueue
Application Keys
Individual Directory Number
Primary Directory Number
Message Key
Your telephone display information
M3905 Call Center Meridian Digital Telephone
M3905 Display
Aug 20 548 P
Options
Options List
Select
Select a language
Change a Feature Key label
Select AutoDial
Select Purchasing
Adjust volume
Adjust Screen contrast
Lower Higher
Select Call Log options
Choose Ring type
Play Select
Live dial pad
Area code set up
Preferred name match
Off
Date/time format
Call timer
Key click
Key to turn on Key click, or press
Headset port on call
Headset type
Headset port external alerter
Display diagnostics
Call Center headset interface
Switching between the handset and the headset
Freeing your hands while on the job
Agent Login
Call Center agent/supervisor features
Agent Login Enhancement
Agent Logout
Activity Code Fixed Key to activate Line-of-Business code
Agent features
Answer Call Center Calls
LOBCode
Multistage Queue Status Key/Lamp
Call Forcing
Display Que
Display Queue Threshold Msqs enhancement for agents
5551234 T2 Callq Forward Callers Redial
Callq
Make Busy
Emergency Key
Not Ready Key
Contact your supervisor
Answer or Make Non-ACD Calls
2498
Walkaway and Return from Walkaway
Transfer to InCalls Key
Agent Keys
Call Center supervisor features
Answer Agent
Call Agent
Answer Emergency
Use Supervisor Observe and the Supervisor Headset Jack
Agent1
Controlled Interflow
Night Service
ConIntrFlw
NightSvc
Agent1 or
Observe Agent
DisplayAgt
Display Agent Status
Dsply Queue
Display Queue Status
Make a Call
Your telephone non-ACD call features
Auto Dial
Predial feature
2637
2498 Purchasing
Activate Ring Again
Redial Last Number Called
RingAgn
RngCall
Speed Call
CanclRA
SpcCtrl
Done
System Speed Call Network Speed Call
SpcCtrl SpcUsr
2498 SSCuser SScCtlr
Group Intercom All Call
Intercom Call
Gpintercom
Intercom
Intercom Call on a Predesignated Set
Individual Page from Group Intercom
Answer a Call
Call Forward
While you are away from your desk
Forward Done
CheckFw Done
CanclFw
CheckFw
Call Forward Remote Activation
Place a call on Hold
While on an active call
Transfer a Call
Trans
Swap Connect
Blind Transfer Recall
2498 Trans
Call Park
Park
DirectPark
2498 DirectPark
Inspect Key
Charge a Call or Charge a Forced Call
Inspect
Trace a Malicious Call
MALCSHold 2498
MALCSHold key Trans
Answer Call Pickup
Incoming calls
Pickup
DNPickup
Call Wait
Call Waiting
Talk with more than one person
Set up a conference call
Conf Swap Connect
Call Join
Preset Conference
2270
Use Privacy Release
Call features
Paging
PrivRls
Make an Announcement over the Call
Busy Override
ExeBusyOvd
Use Station Camp-on
Anonymous Caller Rejection Acrj
Class features on IVD sets
Automatic Callback ACB
2698
Automatic Recall AR
Customer Originated Trace COT
2698 CustOrigTr
Calling Name/Number Delivery Blocking Cnnb
Selective Call Forward SCF
Dir/Log
Directory display and navigation
Callers Redial
Directory password protection
Done
Enter
Password enabled on
Call Log
Access and use the Callers List
Select New Old
Callers
Dial
Access and use the Redial List
Redial
Use the Personal Directory
Access the Personal Directory
Add a Personal Directory entry
AddNew
Àààà Next Done
Ààà
Dir/Log Next Clear Done
Add an incoming call
Delete or edit a Personal Directory entry
Add an outgoing call
Next Done
Delete
Yes
Delete your Personal Directory
Edit Next Done
DelList Yes No
Use Card View
Use the Personal Directory to make a call
Search for an entry
Dir/Log Next
Copy a number from the Redial List
Apps
Corporate Directory
Select Done
NewFind Resume
Dirctry
Accessories for the M3905
Display-based Access Expansion Module DBA
Key-based Access Expansion Module KBA
Analog Terminal Adapter ATA
External Alerter and Recorder Interface
Feature Key chart
100
101
102
Acrj
Meridian SL-100 Feature Access Codes FAC
104
105
Key 24
107
Index 108
Page
Internal Manufacturing part number P0943524 Issue
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