Nortel Networks SL-100 manual Accessories for the M3905

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Accessories for the M3905

Accessories for the M3905

Optional items are available for use with your M3905 Meridian Digital telephone. Please contact your system administrator for further details.

Additional key caps

There is a Key Cap Kit you can order that has additional labeled key caps. You can configure four of the bottom six keys to fit your specialized business needs. These keys include: Agent, Activity Key, Answer Emergency, Observe Agent, and Dsply Queue.

Accessory Connection Module (ACM)

The Accessory Connection Module provides the interface for adding the Analog Terminal Adapter, External Alerter and Recorder Interface, and Personnel Directory PC Utility.

Personal Directory PC Utility

The Personal Directory PC Utility provides a faster, easier way to create or modify the Personal Directory on the M3905. You can enter names and numbers into a directory file on your PC, and download the file directly from the PC to the M3905 through a serial port connection. You can also upload the Personal Directory from the M3905 to your PC so that you can modify the directory. The PC and the M3905 are connected using the Personal Directory PC Utility Cartridge.

Headset

The amplified or unamplified headsets are compatible with the M3905 Call Center Telephone. The amplified headset is an option for noisy environments.

Headsets vary in electrical, physical and audio characteristics. Performance perception is subjective so it is recommended that the headset user try using their headset with each of the three settings. Test the headset settings on both internal and external calls to determine which works best for you.

To adjust the headset volume, go to the Options menu, Headset types, and select one of the headset types from the sub-menu item: Headset 1, Headset 2, or Amplified.

Refer to your distributor for the latest product bulletin from Nortel Networks recommending headset types for use with the M3905 Call Center Telephone.

Handset

The Handset does not accompany the M3905 Call Center Telephone. The Handset kit is a hardware option for the M3905 Call Center Telephone.

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Contents Meridian Digital Telephones Page Introduction to your M3905 Call Center Telephone Call Center headset interface Your telephone non-ACD call features Make a Call Incoming calls Feature Key chart Meridian SL-100 Feature Access Codes FAC Table of contents M3905 Call Center Telephone Introduction to your M3905 Call Center TelephoneOptional accessories M3905 Call Center FeaturesAvailable ACD Features on the M3905 Telephone Introduction to your M3905 Call Center Telephone Terms you should know Terms you should know Your telephone’s controls Programmable Line/Feature Keys self-labeledCall Processing Keys Context Sensitive Soft Keys self-labeledApps X2498Fixed Keys Mute Key Volume Control BarHeadset Key Emergency Key Not Ready Key DsplyQueue Application KeysIndividual Directory Number Primary Directory NumberMessage Key Your telephone display information M3905 Call Center Meridian Digital TelephoneM3905 Display Aug 20 548 POptions Options ListSelect Select a language Change a Feature Key labelSelect AutoDial Select Purchasing Adjust volume Adjust Screen contrastLower Higher Select Call Log options Choose Ring typePlay Select Live dial pad Area code set upPreferred name match OffDate/time format Call timerKey click Key to turn on Key click, or pressHeadset port on call Headset typeHeadset port external alerter Display diagnosticsCall Center headset interface Switching between the handset and the headsetFreeing your hands while on the job Agent Login Call Center agent/supervisor featuresAgent Login Enhancement Agent Logout Activity Code Fixed Key to activate Line-of-Business code Agent featuresAnswer Call Center Calls LOBCodeMultistage Queue Status Key/Lamp Call ForcingDisplay Que Display Queue Threshold Msqs enhancement for agents5551234 T2 Callq Forward Callers Redial CallqMake Busy Emergency KeyNot Ready Key Contact your supervisor Answer or Make Non-ACD Calls2498 Walkaway and Return from Walkaway Transfer to InCalls Key Agent Keys Call Center supervisor featuresAnswer Agent Call Agent Answer EmergencyUse Supervisor Observe and the Supervisor Headset Jack Agent1Controlled Interflow Night ServiceConIntrFlw NightSvcAgent1 or Observe AgentDisplayAgt Display Agent StatusDsply Queue Display Queue StatusMake a Call Your telephone non-ACD call featuresAuto Dial Predial feature2637 2498 PurchasingActivate Ring Again Redial Last Number CalledRingAgn RngCall Speed CallCanclRA SpcCtrlDone System Speed Call Network Speed CallSpcCtrl SpcUsr 2498 SSCuser SScCtlrGroup Intercom All Call Intercom CallGpintercom Intercom Intercom Call on a Predesignated SetIndividual Page from Group Intercom Answer a CallCall Forward While you are away from your deskForward Done CheckFw DoneCanclFw CheckFwCall Forward Remote Activation Place a call on Hold While on an active callTransfer a Call TransSwap Connect Blind Transfer Recall2498 Trans Call ParkPark DirectPark2498 DirectPark Inspect Key Charge a Call or Charge a Forced CallInspect Trace a Malicious CallMALCSHold 2498 MALCSHold key TransAnswer Call Pickup Incoming callsPickup DNPickupCall Wait Call WaitingTalk with more than one person Set up a conference callConf Swap Connect Call Join Preset Conference2270 Use Privacy Release Call featuresPaging PrivRlsMake an Announcement over the Call Busy OverrideExeBusyOvd Use Station Camp-on Anonymous Caller Rejection Acrj Class features on IVD setsAutomatic Callback ACB 2698Automatic Recall AR Customer Originated Trace COT 2698 CustOrigTr Calling Name/Number Delivery Blocking CnnbSelective Call Forward SCF Dir/Log Directory display and navigationCallers Redial Directory password protectionDone EnterPassword enabled on Call Log Access and use the Callers ListSelect New Old CallersDial Access and use the Redial ListRedial Use the Personal Directory Access the Personal DirectoryAdd a Personal Directory entry AddNewÀààà Next Done ÀààDir/Log Next Clear Done Add an incoming callDelete or edit a Personal Directory entry Add an outgoing callNext Done DeleteYes Delete your Personal DirectoryEdit Next Done DelList Yes NoUse Card View Use the Personal Directory to make a callSearch for an entry Dir/Log Next Copy a number from the Redial ListApps Corporate DirectorySelect Done NewFind Resume Dirctry Accessories for the M3905 Display-based Access Expansion Module DBA Key-based Access Expansion Module KBAAnalog Terminal Adapter ATA External Alerter and Recorder InterfaceFeature Key chart 100 101 102 Acrj Meridian SL-100 Feature Access Codes FAC104 105 Key 24 107 Index 108 Page Internal Manufacturing part number P0943524 Issue

SL-100 specifications

Nortel Networks SL-100 is a sophisticated telecommunications platform renowned for its versatility and robust features. Introduced in the late 1990s, this digital switching system caters primarily to small and medium-sized enterprises (SMEs), providing them with advanced telephony capabilities that were once limited to larger organizations.

At the heart of the SL-100 is its ability to support both traditional circuit-switched telephony and emerging VoIP technologies. This dual capability allows businesses to transition seamlessly from legacy systems to modern communication frameworks, ensuring that they can leverage both existing infrastructure and new innovations. The platform is designed to scale, accommodating a range of up to 2,000 lines, making it an appropriate solution for companies anticipating growth.

One of the standout characteristics of the SL-100 is its modular architecture. This design enables organizations to customize their systems with various modules tailored to specific needs. Options such as voicemail, call center features, and enhanced reporting capabilities can be integrated without necessitating a complete system overhaul. As a result, businesses can implement only the features they require, optimizing cost and efficiency.

Nortel’s SL-100 employs a centralized management interface that simplifies administration and improves operational efficiency. This interface provides system administrators with real-time monitoring and the ability to manage user accounts and features from a single point. The platform also facilitates easier troubleshooting and maintenance, reducing downtime and operational disruption.

Security is another essential feature of the SL-100. It incorporates user authentication, call encryption, and network security measures to protect sensitive communications. As cyber threats become increasingly prevalent, the SL-100 positions itself as a reliable option for businesses concerned about maintaining secure communications.

Additionally, the Nortel SL-100 supports various standard protocols, enhancing interoperability with third-party applications and equipment. This crucial compatibility improves its attractiveness to organizations seeking to integrate their legacy systems with modern solutions like customer relationship management (CRM) and other enterprise applications.

Overall, Nortel Networks SL-100 stands out as a dynamic telecommunications solution, balancing advanced technology, flexibility, and security. As businesses navigate an ever-evolving communications landscape, the SL-100 offers a pathway for companies to modernize their communication infrastructure while maintaining the functionality and integrity of their existing systems.
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