Motorola DR 3000 Warranty and Service Support, Warranty Period and Return Instructions

Appendix A EMEA Regional Warranty, Service and Technical Support

1.0Warranty and Service Support

Motorola offers long term support for its products. This support includes full exchange and/or repair of the product during the warranty period, and service/ repair or spare parts support out of warranty. Any "return for exchange" or "return for repair" by an authorized Motorola Dealer must be accompanied by a Warranty Claim Form. Warranty Claim Forms are obtained by contacting an Authorized Motorola Dealer.

1.1Warranty Period and Return Instructions

The terms and conditions of warranty are defined fully in the Motorola Dealer or Distributor or Reseller contract. These conditions may change from time to time and the following notes are for guidance purposes only.

In instances where the product is covered under a "return for replacement" or "return for repair" warranty, a check of the product should be performed prior to shipping the unit back to Motorola. This is to ensure that the product has been correctly programmed or has not been subjected to damage outside the terms of the warranty.

Prior to shipping any radio back to the appropriate Motorola warranty depot, please contact Customer Resources (Please see page A-3). All returns must be accompanied by a Warranty Claim Form, available from your Customer Services representative. Products should be shipped back in the original packaging, or correctly packaged to ensure no damage occurs in transit.

1.2After Warranty Period

After the Warranty period, Motorola continues to support its products in two ways.

1.Motorola's Managed Technical Services (MTS) offers a repair service to both end users and dealers at competitive prices.

2.MTS supplies individual parts and modules that can be purchased by dealers who are techni- cally capable of performing fault analysis and repair.