Nortel Networks P0887496 01 manual Attendant types, Attractiveness of PC compatibility

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Understanding Norstar PC Console 7

Reports

Norstar PC Console provides reports, allowing you to

 

obtain periodic information such as the number of

 

incoming calls and who answered the calls. This is impor-

 

tant information because it can indicate the calling trends

 

within the business and the performance of the telephone

 

system.

Ability to handle growth

A one-time purchase of Norstar PC Console is often all

 

that is ever needed. If you want to add more attendant

 

positions as the company grows, Norstar PC Console is

 

easily expandable.

Attractiveness of PC compatibility

Norstar PC Console has combined telecommunications with personal computing to make the attendant’s job easier, faster, and more efficient.

Use of existing hardware

There is no need for you to purchase additional dedicated

 

hardware to obtain the power of Norstar PC Console.

 

Provided you have the minimum computer requirements,

 

all that is needed is the software and a simple hardware

 

enabler allowing your computer to communicate with the

 

Norstar ICS.

Multi-tasking

Norstar PC Console works in a multi-tasking environment.

 

You can use your PC for other tasks such as word

 

processing in addition to attending to calls. You can quickly

 

switch from PC tasks to the Attendant main window when

 

there is an incoming call.

Attendant types

Each PC that has the Attendant program installed is set up to handle calls either as a main attendant, overflow attendant, backup attendant or assistant attendant. Each attendant type provides flexibility in responding to calls. This ensures that all calls can be handled in a professional and timely manner. For detailed information about attendant setups, refer to Types of attendant setups on page 13 .

P0887496 01

Norstar PC Console 1.1 User Guide

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Contents Norstar PC Console User Guide Page Table of contents Chapter Maintaining caller and employee information Chapter Handling callsChapter Generating reports IiiGlossary Index Norstar PC Console 1.1 User Guide About this guide Conventions Using the keyboard to navigate around Norstar PC ConsoleNaming of window components Shortcut keys defined on the menus Processing a call with right-click mouse capabilityReferences Installation GuideAttendant program Server programReports program Norstar PC Console featuresEasy to use, time saving Graphical User Interface GUI Advanced software capabilitiesAttractiveness of PC compatibility Attendant typesUnderstanding Norstar PC Console Starting the Server program Getting startedStarting the Attendant program Shutting down the Server programClick Close on the Tip of the Day window Shutting down the Attendant program Minimizing and maximizing the Attendant main windowChecking that the Server and Attendant programs are running Starting the Attendant program for the first time Initializing and configuring the Attendant programFull-time main attendant setup Types of attendant setupsBackup attendant setup Part-time main attendant setupOverflow attendant setup Assistant attendant setup Setting up other attendant features Save the Attendant program options Notifying the attendant of incoming callsSetting Transfer options for voice mail and linking Setting the Attendant Selected optionGetting started Caller Information group box Components of the Attendant main windowDirectory group box Menu bar Title barToolbar Loop buttonsStatus Bar Directory group boxFile menu Using the menu barEdit menu Exit Closes the Attendant programTools menu View menuOptions… Transfer menuAssigned tab Selected tabTransfer to VMail Caller menuPark Target menu Attendant menu Using the toolbarHelp menu Norstar PC Console 1.1 User Guide View menu Words and colors on Loop buttonsUsing the Caller Information group box Edit Caller Information dialog box Using the call processing area Using the Directory group box Search and edit functions in the Directory group box Edit Employee Information dialog box Directory list tab views Directory listSynchronization icon FullSelected AssignedDirectory list employee and extension information Person status iconExt NameDepartment Employee Information dialog box. Refer to MaintainingAnswering calls as an attendant Handling callsNorstar PC Console 1.1 User Guide Using the Contacts group box Using the Directory Find box Using the Directory tab viewsClick the Full, BLF, Assigned or Selected tab Click TransferTransferring a call Using the Department boxEmployee Information dialog box ICS Parking calls and paging employees Parking, holding and screening callsOn the Caller menu, click View Parked Calls Placing and retrieving calls on holdClick Retrieve Screening calls Linking and Joining calls Contacting employees using Voice CallResponding to a callback that an extension did not answer Handling a callback callResponding to a callback that a called party returned Making a call from the attendant’s extension Managing calls at the employee’s telephone Attendant transfers the call to the Assistant extension Handling calls Creating a new caller record Maintaining caller informationNorstar PC Console 1.1 User Guide P0887496 Finding and editing caller information Working with the Directory list Maintaining employee informationFinding an employee record P0887496 Editing employee information Resetting the Full tab viewCreating a new name for an extension Click Close to close the Edit Employee Information windowAdding notes to employee records Using the Make Caller buttonP0887496 Maintaining caller and employee information Calls by Customers report Report typesExtension Directory report Calls to Employees reportDatabase group box Working with the Reports windowInformation group box Period group box All and Select option buttons Employees and customers group boxesList box Customer/EmployeeCreating and viewing reports Using the Current Database boxSelecting the database Customers and Employees Selection dialog boxConsoleServerDB Selecting a report typeSetting the report period Clearing a date Selecting employees and customers for the reportTo select the Employees or Customers Viewing the report you generated Create Report buttonPrinting a report Generating reports Caller ID Assistant attendantCTA Computer Telephony Adapter Destination extensionICS Norstar Integrated Communications System External callInternal call HookflashShared system Server programStand-alone model Target extensionGlossary Index Norstar PC Console 1.1 User Guide P0887496 Norstar PC Console 1.1 User Guide P0887496

P0887496 01 specifications

Nortel Networks P0887496 01 is a pivotal component in the realm of telecommunications, reflecting the company’s legacy in innovation and network management solutions. Nortel Networks, once a giant in the telecom industry, designed the P0887496 01 with features and technologies that cater to the evolving needs of modern communication systems.

One of the standout characteristics of the P0887496 01 is its robust architecture, which is tailored to support high-bandwidth applications and enhance overall network efficiency. The device is built to facilitate seamless integration within various network environments, making it an ideal choice for businesses looking to optimize their telecommunications infrastructure.

The P0887496 01 is particularly noted for its advanced signaling capabilities, which enable efficient call processing and management. This characteristic is essential for maintaining quality service in high-demand scenarios, such as in call centers and enterprise communication systems. Furthermore, the device supports a wide range of protocols, ensuring compatibility with diverse systems and enhancing its versatility in various applications.

Another significant feature of the P0887496 01 is its scalability. As businesses grow and evolve, their telecommunications needs often become more complex. Nortel’s commitment to scalability ensures that the P0887496 01 can accommodate expanded service demands without the need for extensive overhauls or replacements, protecting investment over time.

In addition, the device is equipped with robust security features designed to safeguard sensitive data and ensure the integrity of communications. These security measures play a crucial role in today’s cyber-threat environment, where securing customer and corporate information is paramount.

Moreover, the Nortel Networks P0887496 01 is known for its reliability, emphasizing uptime and performance consistency. Businesses can rely on this device for critical operations without the fear of disruptions that can arise from system failures.

Overall, the Nortel Networks P0887496 01 is an exemplary model of telecommunications technology that incorporates comprehensive features aimed at enhancing network performance, scalability, and security. Its combination of sophisticated signaling capabilities and robust architecture makes it a valuable asset for organizations seeking to improve and modernize their telecommunications infrastructure. As networks continue to evolve, devices like the P0887496 01 remain essential in meeting the demands of contemporary communication strategies.
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