Nortel Networks P0887496 01 manual Conventions, Naming of window components

Page 8

2 Introduction to Norstar PC Console

Handling calls

explains how an attendant answers and directs

 

incoming calls and how a person being called

 

answers and manages calls.

Maintaining Caller and Employee describes how you enter, edit and maintain caller

information

and employee information.

Generating reports

focuses on how to use the Norstar PC Console

 

Reports program to generate and customize various

 

reports.

Glossary

defines terms and acronyms used in this guide that

 

are relevant to Norstar PC Console.

Conventions

Naming of window components

Refer to Components of the Attendant main window on page 21 for window terminology used in this document.

Using the keyboard to navigate around Norstar PC Console

You can use the keyboard to do many tasks quickly in Norstar PC Console. There are three kinds of keyboard navigation. The first two types are Windows standard while the third type is particular to Norstar PC Console. They are:

•Access keys which are the letters underlined in menu names and commands. For more information, refer to Access keys on page 2.

•shortcut keys defined on the menus. For more information, refer to Shortcut keys defined on the menus on page 3.

•commands initiated by holding down the Alt key plus an additional key. For more informa- tion, refer to Commands initiated by holding down the Alt key plus an additional key on page 3.

Access keys

In Norstar PC Console, each menu name as well as each command within the menus contain an underlined letter called an Access key.

To use the Access keys:

1.Press and release the Alt key. This gives you access to the menu names in the menu bar.

2.Press the Access key for the menu name and release it. For example, to open the Edit menu, press Alt then E and the Edit menu will be displayed.

3.Press the Access key for the desired command. For example, to select Caller Information from the Edit menu, press I and the Edit Caller Information dialog box will be displayed.

Norstar PC Console 1.1 User Guide

P0887496 01

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Contents Norstar PC Console User Guide Page Table of contents Chapter Handling calls Chapter Maintaining caller and employee informationGlossary Index IiiChapter Generating reports Norstar PC Console 1.1 User Guide About this guide Naming of window components Using the keyboard to navigate around Norstar PC ConsoleConventions Processing a call with right-click mouse capability Shortcut keys defined on the menusInstallation Guide ReferencesServer program Attendant programNorstar PC Console features Reports programEasy to use, time saving Graphical User Interface GUI Advanced software capabilitiesAttendant types Attractiveness of PC compatibilityUnderstanding Norstar PC Console Getting started Starting the Server programClick Close on the Tip of the Day window Shutting down the Server programStarting the Attendant program Checking that the Server and Attendant programs are running Minimizing and maximizing the Attendant main windowShutting down the Attendant program Initializing and configuring the Attendant program Starting the Attendant program for the first timeTypes of attendant setups Full-time main attendant setupPart-time main attendant setup Backup attendant setupOverflow attendant setup Assistant attendant setup Setting up other attendant features Notifying the attendant of incoming calls Save the Attendant program optionsSetting the Attendant Selected option Setting Transfer options for voice mail and linkingGetting started Directory group box Components of the Attendant main windowCaller Information group box Title bar Menu barToolbar Loop buttonsDirectory group box Status BarUsing the menu bar File menuEdit menu Exit Closes the Attendant programView menu Tools menuTransfer menu Options…Assigned tab Selected tabPark Caller menuTransfer to VMail Target menu Help menu Using the toolbarAttendant menu Norstar PC Console 1.1 User Guide Words and colors on Loop buttons View menuUsing the Caller Information group box Edit Caller Information dialog box Using the call processing area Using the Directory group box Search and edit functions in the Directory group box Edit Employee Information dialog box Directory list Directory list tab viewsSynchronization icon FullAssigned SelectedDirectory list employee and extension information Person status iconName ExtDepartment Employee Information dialog box. Refer to MaintainingHandling calls Answering calls as an attendantNorstar PC Console 1.1 User Guide Using the Contacts group box Using the Directory tab views Using the Directory Find boxClick the Full, BLF, Assigned or Selected tab Click TransferEmployee Information dialog box Using the Department boxTransferring a call ICS Parking, holding and screening calls Parking calls and paging employeesClick Retrieve Placing and retrieving calls on holdOn the Caller menu, click View Parked Calls Screening calls Contacting employees using Voice Call Linking and Joining callsHandling a callback call Responding to a callback that an extension did not answerResponding to a callback that a called party returned Making a call from the attendant’s extension Managing calls at the employee’s telephone Attendant transfers the call to the Assistant extension Handling calls Maintaining caller information Creating a new caller recordNorstar PC Console 1.1 User Guide P0887496 Finding and editing caller information Maintaining employee information Working with the Directory listFinding an employee record P0887496 Resetting the Full tab view Editing employee informationClick Close to close the Edit Employee Information window Creating a new name for an extensionUsing the Make Caller button Adding notes to employee recordsP0887496 Maintaining caller and employee information Report types Calls by Customers reportCalls to Employees report Extension Directory reportInformation group box Working with the Reports windowDatabase group box Period group box Employees and customers group boxes All and Select option buttonsList box Customer/EmployeeUsing the Current Database box Creating and viewing reportsSelecting the database Customers and Employees Selection dialog boxSelecting a report type ConsoleServerDBSetting the report period To select the Employees or Customers Selecting employees and customers for the reportClearing a date Create Report button Viewing the report you generatedPrinting a report Generating reports Assistant attendant Caller IDCTA Computer Telephony Adapter Destination extensionExternal call ICS Norstar Integrated Communications SystemInternal call HookflashServer program Shared systemStand-alone model Target extensionGlossary Index Norstar PC Console 1.1 User Guide P0887496 Norstar PC Console 1.1 User Guide P0887496

P0887496 01 specifications

Nortel Networks P0887496 01 is a pivotal component in the realm of telecommunications, reflecting the company’s legacy in innovation and network management solutions. Nortel Networks, once a giant in the telecom industry, designed the P0887496 01 with features and technologies that cater to the evolving needs of modern communication systems.

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