Nortel Networks P0887496 01 manual Norstar PC Console 1.1 User Guide

Page 92

86Index

Configuring

Attendant program 12 ConsoleServer.mdb 75

Contacting employees using Voice Call 50 Contacts box 33, 37

Contacts group box 43 Conventions 2

Copy 24

Creating a new caller record 57 CTA 81

Cut 24

D

Department box 37, 45 Dial DTMF Tones 28 Dial Paste 24 Directory Find box 44

Directory group box 13, 16, 18, 23 Directory list 23, 38, 61

Department column 40 employee information 39 Ext column 40 extension information 39 Name column 40 Notes column 40 sorting information 40

Directory list tab views 38, 39, 44 BLF tab view 39

Full 38 Selected 39

Disable Link Transfer 19

Disable VM Transfer 19 Do Not Disturb 40 DTMF button 30

E

Edit Caller Information dialog box 33, 59 Caller ID Name 33

Caller ID Number 33 Caller Type 33 Close button 34 Company box 33 Contacts 33

Delete Caller button 34 Find button 34 Name box 37

New Caller button 34 New Name button 34 Phone box 33 Record number 33 Save button 34

Edit Employee Information 37

Edit Employee Information dialog box 62 Assistant Extension box 37 Contacts box 37

Department box 37 Voice Mail DN box 37

Edit menu 24

Editing employee information 64 Employee information

editing 64 maintaining 57

Employee Information... 25 Employee record

finding 62

Employee records adding notes to 66

Exit 24 Extension

creating an new name for 65 finding the correct 43

Extension box 15

Extension Directory report 70 Extension, Attendant 12

F

File menu 24 Find button 38

Finding an employee record 62

Finding and editing caller information 60 Finding the correct extension 43

Full tab

Directory group box 18 Full tab view 38

resetting 64 Full-time main attendant 13

G

Generating reports 69

Getting 9

Getting started 9

Glossary 81

Green Loop button 31

Norstar PC Console 1.1 User Guide

P0887496 01

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Contents Norstar PC Console User Guide Page Table of contents Chapter Handling calls Chapter Maintaining caller and employee informationGlossary Index IiiChapter Generating reports Norstar PC Console 1.1 User Guide About this guide Naming of window components Using the keyboard to navigate around Norstar PC ConsoleConventions Processing a call with right-click mouse capability Shortcut keys defined on the menusInstallation Guide ReferencesServer program Attendant programNorstar PC Console features Reports programEasy to use, time saving Graphical User Interface GUI Advanced software capabilitiesAttendant types Attractiveness of PC compatibilityUnderstanding Norstar PC Console Getting started Starting the Server programClick Close on the Tip of the Day window Shutting down the Server programStarting the Attendant program Checking that the Server and Attendant programs are running Minimizing and maximizing the Attendant main windowShutting down the Attendant program Initializing and configuring the Attendant program Starting the Attendant program for the first timeTypes of attendant setups Full-time main attendant setupPart-time main attendant setup Backup attendant setupOverflow attendant setup Assistant attendant setup Setting up other attendant features Notifying the attendant of incoming calls Save the Attendant program optionsSetting the Attendant Selected option Setting Transfer options for voice mail and linkingGetting started Directory group box Components of the Attendant main windowCaller Information group box Title bar Menu barToolbar Loop buttonsDirectory group box Status BarUsing the menu bar File menuEdit menu Exit Closes the Attendant programView menu Tools menuTransfer menu Options…Assigned tab Selected tabPark Caller menuTransfer to VMail Target menu Help menu Using the toolbarAttendant menu Norstar PC Console 1.1 User Guide Words and colors on Loop buttons View menuUsing the Caller Information group box Edit Caller Information dialog box Using the call processing area Using the Directory group box Search and edit functions in the Directory group box Edit Employee Information dialog box Directory list Directory list tab viewsSynchronization icon FullAssigned SelectedDirectory list employee and extension information Person status iconName ExtDepartment Employee Information dialog box. Refer to MaintainingHandling calls Answering calls as an attendantNorstar PC Console 1.1 User Guide Using the Contacts group box Using the Directory tab views Using the Directory Find boxClick the Full, BLF, Assigned or Selected tab Click TransferEmployee Information dialog box Using the Department boxTransferring a call ICS Parking, holding and screening calls Parking calls and paging employeesClick Retrieve Placing and retrieving calls on holdOn the Caller menu, click View Parked Calls Screening calls Contacting employees using Voice Call Linking and Joining callsHandling a callback call Responding to a callback that an extension did not answerResponding to a callback that a called party returned Making a call from the attendant’s extension Managing calls at the employee’s telephone Attendant transfers the call to the Assistant extension Handling calls Maintaining caller information Creating a new caller recordNorstar PC Console 1.1 User Guide P0887496 Finding and editing caller information Maintaining employee information Working with the Directory listFinding an employee record P0887496 Resetting the Full tab view Editing employee informationClick Close to close the Edit Employee Information window Creating a new name for an extensionUsing the Make Caller button Adding notes to employee recordsP0887496 Maintaining caller and employee information Report types Calls by Customers reportCalls to Employees report Extension Directory reportInformation group box Working with the Reports windowDatabase group box Period group box Employees and customers group boxes All and Select option buttonsList box Customer/EmployeeUsing the Current Database box Creating and viewing reportsSelecting the database Customers and Employees Selection dialog boxSelecting a report type ConsoleServerDBSetting the report period To select the Employees or Customers Selecting employees and customers for the reportClearing a date Create Report button Viewing the report you generatedPrinting a report Generating reports Assistant attendant Caller IDCTA Computer Telephony Adapter Destination extensionExternal call ICS Norstar Integrated Communications SystemInternal call HookflashServer program Shared systemStand-alone model Target extensionGlossary Index Norstar PC Console 1.1 User Guide P0887496 Norstar PC Console 1.1 User Guide P0887496

P0887496 01 specifications

Nortel Networks P0887496 01 is a pivotal component in the realm of telecommunications, reflecting the company’s legacy in innovation and network management solutions. Nortel Networks, once a giant in the telecom industry, designed the P0887496 01 with features and technologies that cater to the evolving needs of modern communication systems.

One of the standout characteristics of the P0887496 01 is its robust architecture, which is tailored to support high-bandwidth applications and enhance overall network efficiency. The device is built to facilitate seamless integration within various network environments, making it an ideal choice for businesses looking to optimize their telecommunications infrastructure.

The P0887496 01 is particularly noted for its advanced signaling capabilities, which enable efficient call processing and management. This characteristic is essential for maintaining quality service in high-demand scenarios, such as in call centers and enterprise communication systems. Furthermore, the device supports a wide range of protocols, ensuring compatibility with diverse systems and enhancing its versatility in various applications.

Another significant feature of the P0887496 01 is its scalability. As businesses grow and evolve, their telecommunications needs often become more complex. Nortel’s commitment to scalability ensures that the P0887496 01 can accommodate expanded service demands without the need for extensive overhauls or replacements, protecting investment over time.

In addition, the device is equipped with robust security features designed to safeguard sensitive data and ensure the integrity of communications. These security measures play a crucial role in today’s cyber-threat environment, where securing customer and corporate information is paramount.

Moreover, the Nortel Networks P0887496 01 is known for its reliability, emphasizing uptime and performance consistency. Businesses can rely on this device for critical operations without the fear of disruptions that can arise from system failures.

Overall, the Nortel Networks P0887496 01 is an exemplary model of telecommunications technology that incorporates comprehensive features aimed at enhancing network performance, scalability, and security. Its combination of sophisticated signaling capabilities and robust architecture makes it a valuable asset for organizations seeking to improve and modernize their telecommunications infrastructure. As networks continue to evolve, devices like the P0887496 01 remain essential in meeting the demands of contemporary communication strategies.
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