Nortel Networks P0887496 01 manual Getting started, Starting the Server program

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Getting started

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Once your Norstar PC Console system is set up and checked by the installer or system administrator, you can use the Norstar PC Console programs. Before you handle calls, you should know how to start and exit from Norstar PC Console on your PC. For starting the programs for the first time, refer to Initializing and configuring the Attendant program on page 12.

Starting the Server program

You must start the Server program before the Attendant program.

To start the Server program:

1.On the Windows taskbar, click Start and point to Programs.

2.Point to Norstar PC Console and click Server. The Norstar PC Console Server button,

, is added to the Windows taskbar.

3.Click the Norstar PC Console Server button and the Norstar PC Console Server window appears. The Server program is ready to use when the Status of Server Program group box indicates Running.

4.When you have checked that the Server is running, click Minimize, , to minimize the Server window.

P0887496 01

Norstar PC Console 1.1 User Guide

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Contents Norstar PC Console User Guide Page Table of contents Chapter Maintaining caller and employee information Chapter Handling callsIii Chapter Generating reportsGlossary Index Norstar PC Console 1.1 User Guide About this guide Using the keyboard to navigate around Norstar PC Console ConventionsNaming of window components Shortcut keys defined on the menus Processing a call with right-click mouse capabilityReferences Installation GuideAttendant program Server programAdvanced software capabilities Norstar PC Console featuresReports program Easy to use, time saving Graphical User Interface GUIAttractiveness of PC compatibility Attendant typesUnderstanding Norstar PC Console Starting the Server program Getting startedShutting down the Server program Starting the Attendant programClick Close on the Tip of the Day window Minimizing and maximizing the Attendant main window Shutting down the Attendant programChecking that the Server and Attendant programs are running Starting the Attendant program for the first time Initializing and configuring the Attendant programFull-time main attendant setup Types of attendant setupsBackup attendant setup Part-time main attendant setupOverflow attendant setup Assistant attendant setup Setting up other attendant features Save the Attendant program options Notifying the attendant of incoming callsSetting Transfer options for voice mail and linking Setting the Attendant Selected optionGetting started Components of the Attendant main window Caller Information group boxDirectory group box Loop buttons Title barMenu bar ToolbarStatus Bar Directory group boxExit Closes the Attendant program Using the menu barFile menu Edit menuTools menu View menuSelected tab Transfer menuOptions… Assigned tabCaller menu Transfer to VMailPark Target menu Using the toolbar Attendant menuHelp menu Norstar PC Console 1.1 User Guide View menu Words and colors on Loop buttonsUsing the Caller Information group box Edit Caller Information dialog box Using the call processing area Using the Directory group box Search and edit functions in the Directory group box Edit Employee Information dialog box Full Directory listDirectory list tab views Synchronization iconPerson status icon AssignedSelected Directory list employee and extension informationEmployee Information dialog box. Refer to Maintaining NameExt DepartmentAnswering calls as an attendant Handling callsNorstar PC Console 1.1 User Guide Using the Contacts group box Click Transfer Using the Directory tab viewsUsing the Directory Find box Click the Full, BLF, Assigned or Selected tabUsing the Department box Transferring a callEmployee Information dialog box ICS Parking calls and paging employees Parking, holding and screening callsPlacing and retrieving calls on hold On the Caller menu, click View Parked CallsClick Retrieve Screening calls Linking and Joining calls Contacting employees using Voice CallResponding to a callback that an extension did not answer Handling a callback callResponding to a callback that a called party returned Making a call from the attendant’s extension Managing calls at the employee’s telephone Attendant transfers the call to the Assistant extension Handling calls Creating a new caller record Maintaining caller informationNorstar PC Console 1.1 User Guide P0887496 Finding and editing caller information Working with the Directory list Maintaining employee informationFinding an employee record P0887496 Editing employee information Resetting the Full tab viewCreating a new name for an extension Click Close to close the Edit Employee Information windowAdding notes to employee records Using the Make Caller buttonP0887496 Maintaining caller and employee information Calls by Customers report Report typesExtension Directory report Calls to Employees reportWorking with the Reports window Database group boxInformation group box Period group box Customer/Employee Employees and customers group boxesAll and Select option buttons List boxCustomers and Employees Selection dialog box Using the Current Database boxCreating and viewing reports Selecting the databaseConsoleServerDB Selecting a report typeSetting the report period Selecting employees and customers for the report Clearing a dateTo select the Employees or Customers Viewing the report you generated Create Report buttonPrinting a report Generating reports Destination extension Assistant attendantCaller ID CTA Computer Telephony AdapterHookflash External callICS Norstar Integrated Communications System Internal callTarget extension Server programShared system Stand-alone modelGlossary Index Norstar PC Console 1.1 User Guide P0887496 Norstar PC Console 1.1 User Guide P0887496

P0887496 01 specifications

Nortel Networks P0887496 01 is a pivotal component in the realm of telecommunications, reflecting the company’s legacy in innovation and network management solutions. Nortel Networks, once a giant in the telecom industry, designed the P0887496 01 with features and technologies that cater to the evolving needs of modern communication systems.

One of the standout characteristics of the P0887496 01 is its robust architecture, which is tailored to support high-bandwidth applications and enhance overall network efficiency. The device is built to facilitate seamless integration within various network environments, making it an ideal choice for businesses looking to optimize their telecommunications infrastructure.

The P0887496 01 is particularly noted for its advanced signaling capabilities, which enable efficient call processing and management. This characteristic is essential for maintaining quality service in high-demand scenarios, such as in call centers and enterprise communication systems. Furthermore, the device supports a wide range of protocols, ensuring compatibility with diverse systems and enhancing its versatility in various applications.

Another significant feature of the P0887496 01 is its scalability. As businesses grow and evolve, their telecommunications needs often become more complex. Nortel’s commitment to scalability ensures that the P0887496 01 can accommodate expanded service demands without the need for extensive overhauls or replacements, protecting investment over time.

In addition, the device is equipped with robust security features designed to safeguard sensitive data and ensure the integrity of communications. These security measures play a crucial role in today’s cyber-threat environment, where securing customer and corporate information is paramount.

Moreover, the Nortel Networks P0887496 01 is known for its reliability, emphasizing uptime and performance consistency. Businesses can rely on this device for critical operations without the fear of disruptions that can arise from system failures.

Overall, the Nortel Networks P0887496 01 is an exemplary model of telecommunications technology that incorporates comprehensive features aimed at enhancing network performance, scalability, and security. Its combination of sophisticated signaling capabilities and robust architecture makes it a valuable asset for organizations seeking to improve and modernize their telecommunications infrastructure. As networks continue to evolve, devices like the P0887496 01 remain essential in meeting the demands of contemporary communication strategies.
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