Nortel Networks P0887496 01 manual

Page 93

Index 87

H

Handling a Callback call

Callback call 51 Handling calls 41 Help file 29

Help menu 29

Hide Loop Buttons 25 Hold 27, 48

placing and retrieving calls 48 Hold button 32

Hunt Group 40

I

I am Out 15

ICS 82

In 29

In and Out buttons 30

Initializing

Attendant program 12

Introduction to Norstar PC Console 1

J

Join button 30

L

LAN 82

Link 28

Link button 30

Link Transfer button 19 Linking and Joining calls 50 Log to File 25

Loop button 14, 15, 18, 31, 42 words and colors 31

Loop buttons 22

Loop Overflow icon 23, 41 Loop overflow icon 15

M

Main attendant, full-time 13 Main window 21

Maintaining Caller and Employee Information 57 Maintaining caller information 57 Maintaining employee information 61

Making a call from the attendant’s extension 53 Managing calls at the employee’s telephone 54 Managing calls using telephone display buttons 54 Menu bar 22

using 24

Menus available from the main window 22 My Extension 14

My extension rings 18

N

Name box 33, 37, 60 Networked model 82 New Caller button 59 New Name button 38

Norstar Integrated Communication System 82 Norstar PC Console

About 1

Attendant button 18 Introduction 1 keyboard navigation 2 uses 1

Norstar PC Console Attendant window 13 Norstar PC Console features 6

Norstar PC Console Help 29

Norstar PC Console Installation Guide 4 Note 23

O

Off-hook 40

One Month button 72

One Week button 72

On-hook 40

Options dialog box 12, 14, 17, 18

Assigned tab 16

Selected tab 19

Options… 26

Orange Loop button 31

Out 29

OUT button 15

Overflow attendant 6, 15

P

Page button 35 Park 27, 28 Park/Page button 32 Parked calls box 47

Parking calls and paging employees 47 Parking, Holding and Screening calls 47 Part-time main attendant 14

Paste 24

Period group box 72 Person status icon 39 Phone box 33, 37

Placing and retrieving calls on Hold 48 Pop Call Notification dialog box when 17 Postal Code of the employee 37

Processing a call with right-click mouse capability 3

P0887496 01

Norstar PC Console 1.1 User Guide

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Contents Norstar PC Console User Guide Page Table of contents Chapter Maintaining caller and employee information Chapter Handling callsIii Chapter Generating reportsGlossary Index Norstar PC Console 1.1 User Guide About this guide Using the keyboard to navigate around Norstar PC Console ConventionsNaming of window components Shortcut keys defined on the menus Processing a call with right-click mouse capabilityReferences Installation GuideAttendant program Server programReports program Norstar PC Console featuresEasy to use, time saving Graphical User Interface GUI Advanced software capabilitiesAttractiveness of PC compatibility Attendant typesUnderstanding Norstar PC Console Starting the Server program Getting startedShutting down the Server program Starting the Attendant programClick Close on the Tip of the Day window Minimizing and maximizing the Attendant main window Shutting down the Attendant programChecking that the Server and Attendant programs are running Starting the Attendant program for the first time Initializing and configuring the Attendant programFull-time main attendant setup Types of attendant setupsBackup attendant setup Part-time main attendant setupOverflow attendant setup Assistant attendant setup Setting up other attendant features Save the Attendant program options Notifying the attendant of incoming callsSetting Transfer options for voice mail and linking Setting the Attendant Selected optionGetting started Components of the Attendant main window Caller Information group boxDirectory group box Menu bar Title barToolbar Loop buttonsStatus Bar Directory group boxFile menu Using the menu barEdit menu Exit Closes the Attendant programTools menu View menuOptions… Transfer menuAssigned tab Selected tabCaller menu Transfer to VMailPark Target menu Using the toolbar Attendant menuHelp menu Norstar PC Console 1.1 User Guide View menu Words and colors on Loop buttonsUsing the Caller Information group box Edit Caller Information dialog box Using the call processing area Using the Directory group box Search and edit functions in the Directory group box Edit Employee Information dialog box Directory list tab views Directory listSynchronization icon FullSelected AssignedDirectory list employee and extension information Person status iconExt NameDepartment Employee Information dialog box. Refer to MaintainingAnswering calls as an attendant Handling callsNorstar PC Console 1.1 User Guide Using the Contacts group box Using the Directory Find box Using the Directory tab viewsClick the Full, BLF, Assigned or Selected tab Click TransferUsing the Department box Transferring a callEmployee Information dialog box ICS Parking calls and paging employees Parking, holding and screening callsPlacing and retrieving calls on hold On the Caller menu, click View Parked CallsClick Retrieve Screening calls Linking and Joining calls Contacting employees using Voice CallResponding to a callback that an extension did not answer Handling a callback callResponding to a callback that a called party returned Making a call from the attendant’s extension Managing calls at the employee’s telephone Attendant transfers the call to the Assistant extension Handling calls Creating a new caller record Maintaining caller informationNorstar PC Console 1.1 User Guide P0887496 Finding and editing caller information Working with the Directory list Maintaining employee informationFinding an employee record P0887496 Editing employee information Resetting the Full tab viewCreating a new name for an extension Click Close to close the Edit Employee Information windowAdding notes to employee records Using the Make Caller buttonP0887496 Maintaining caller and employee information Calls by Customers report Report typesExtension Directory report Calls to Employees reportWorking with the Reports window Database group boxInformation group box Period group box All and Select option buttons Employees and customers group boxesList box Customer/EmployeeCreating and viewing reports Using the Current Database boxSelecting the database Customers and Employees Selection dialog boxConsoleServerDB Selecting a report typeSetting the report period Selecting employees and customers for the report Clearing a dateTo select the Employees or Customers Viewing the report you generated Create Report buttonPrinting a report Generating reports Caller ID Assistant attendantCTA Computer Telephony Adapter Destination extensionICS Norstar Integrated Communications System External callInternal call HookflashShared system Server programStand-alone model Target extensionGlossary Index Norstar PC Console 1.1 User Guide P0887496 Norstar PC Console 1.1 User Guide P0887496

P0887496 01 specifications

Nortel Networks P0887496 01 is a pivotal component in the realm of telecommunications, reflecting the company’s legacy in innovation and network management solutions. Nortel Networks, once a giant in the telecom industry, designed the P0887496 01 with features and technologies that cater to the evolving needs of modern communication systems.

One of the standout characteristics of the P0887496 01 is its robust architecture, which is tailored to support high-bandwidth applications and enhance overall network efficiency. The device is built to facilitate seamless integration within various network environments, making it an ideal choice for businesses looking to optimize their telecommunications infrastructure.

The P0887496 01 is particularly noted for its advanced signaling capabilities, which enable efficient call processing and management. This characteristic is essential for maintaining quality service in high-demand scenarios, such as in call centers and enterprise communication systems. Furthermore, the device supports a wide range of protocols, ensuring compatibility with diverse systems and enhancing its versatility in various applications.

Another significant feature of the P0887496 01 is its scalability. As businesses grow and evolve, their telecommunications needs often become more complex. Nortel’s commitment to scalability ensures that the P0887496 01 can accommodate expanded service demands without the need for extensive overhauls or replacements, protecting investment over time.

In addition, the device is equipped with robust security features designed to safeguard sensitive data and ensure the integrity of communications. These security measures play a crucial role in today’s cyber-threat environment, where securing customer and corporate information is paramount.

Moreover, the Nortel Networks P0887496 01 is known for its reliability, emphasizing uptime and performance consistency. Businesses can rely on this device for critical operations without the fear of disruptions that can arise from system failures.

Overall, the Nortel Networks P0887496 01 is an exemplary model of telecommunications technology that incorporates comprehensive features aimed at enhancing network performance, scalability, and security. Its combination of sophisticated signaling capabilities and robust architecture makes it a valuable asset for organizations seeking to improve and modernize their telecommunications infrastructure. As networks continue to evolve, devices like the P0887496 01 remain essential in meeting the demands of contemporary communication strategies.
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