Nortel Networks P0887496 01 manual Norstar PC Console 1.1 User Guide

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88Index

R

Record Number box 37 Red Loop button 31 Redirect calls to 15, 16, 17 Release 27

Release button 32 Reports 7, 25

All button 73

calls by customers 69 calls to employees 70 Customer/Employee button 73 Database group box 71 extension directory 70 generating 69

Information group box 71 Select button 73

setting the current database 75 types 69

working with 71 Reports program 6 Reports window 71 Resetting the Full tab view 64

Restore minimized Attendant screen when 17, 18 Restoring Attendant main window 18 Right-click mouse capability 3

Ringing 31

Ringing Assigned Extension 31

S

Save button 38 Screen Transfer 27 Screening calls 49 Search by department 64 Search for an individual 64 Select button 73 Selected extensions box 19 Selected tab

Directory group box 18 Options dialog box 19

Selected tab view 39 Server 17

Server icon 13, 23 Server program 5

checking its running 11 shutting down 10

Shared system 83

Shutting down the Attendant program 11 Shutting down the Server program 10 Stand-alone model 83

Starting the Attendant program 10 State/Province box 37

Status Bar 23, 25

Status box 23

Synchronization icon 13, 23, 38

T

Take button 18 Target box 35

finding an extension and placing it in 43 Target extension 83

Target menu 28 Telephone

managing calls at the employee’s telephone 54 Telephone display buttons

Assist 55

Hold 54

IntAct 55

Join 54

Next 54

Talk 54

VM 54 Telephone status icon 39 telephone status icon

call forward 40 do not disturb 40 off-hook 40 on-hook 40

Tip of the Day 29

Tip of the Day dialog box 12 Title bar 22

Toolbar 22, 25 using 29

Tools 19 Tools menu 25 Transfer menu 26 Transfer Options 17, 19 Transfer Paste 25 Transfer to Target 27 Transfer to VMail 27 Type box 37

Types of attendant setups 13

U

Using the Contacts group box 43

Using the Department box 45

Using the Directory Find box 44

Using the Directory tab views 44

Using the menu bar 24

Using the toolbar 29

Norstar PC Console 1.1 User Guide

P0887496 01

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Contents Norstar PC Console User Guide Page Table of contents Chapter Handling calls Chapter Maintaining caller and employee informationChapter Generating reports IiiGlossary Index Norstar PC Console 1.1 User Guide About this guide Conventions Using the keyboard to navigate around Norstar PC ConsoleNaming of window components Processing a call with right-click mouse capability Shortcut keys defined on the menusInstallation Guide ReferencesServer program Attendant programEasy to use, time saving Graphical User Interface GUI Norstar PC Console featuresReports program Advanced software capabilitiesAttendant types Attractiveness of PC compatibilityUnderstanding Norstar PC Console Getting started Starting the Server programStarting the Attendant program Shutting down the Server programClick Close on the Tip of the Day window Shutting down the Attendant program Minimizing and maximizing the Attendant main windowChecking that the Server and Attendant programs are running Initializing and configuring the Attendant program Starting the Attendant program for the first timeTypes of attendant setups Full-time main attendant setupPart-time main attendant setup Backup attendant setupOverflow attendant setup Assistant attendant setup Setting up other attendant features Notifying the attendant of incoming calls Save the Attendant program optionsSetting the Attendant Selected option Setting Transfer options for voice mail and linkingGetting started Caller Information group box Components of the Attendant main windowDirectory group box Toolbar Title barMenu bar Loop buttonsDirectory group box Status BarEdit menu Using the menu barFile menu Exit Closes the Attendant programView menu Tools menuAssigned tab Transfer menuOptions… Selected tabTransfer to VMail Caller menuPark Target menu Attendant menu Using the toolbarHelp menu Norstar PC Console 1.1 User Guide Words and colors on Loop buttons View menuUsing the Caller Information group box Edit Caller Information dialog box Using the call processing area Using the Directory group box Search and edit functions in the Directory group box Edit Employee Information dialog box Synchronization icon Directory listDirectory list tab views FullDirectory list employee and extension information AssignedSelected Person status iconDepartment NameExt Employee Information dialog box. Refer to MaintainingHandling calls Answering calls as an attendantNorstar PC Console 1.1 User Guide Using the Contacts group box Click the Full, BLF, Assigned or Selected tab Using the Directory tab viewsUsing the Directory Find box Click TransferTransferring a call Using the Department boxEmployee Information dialog box ICS Parking, holding and screening calls Parking calls and paging employeesOn the Caller menu, click View Parked Calls Placing and retrieving calls on holdClick Retrieve Screening calls Contacting employees using Voice Call Linking and Joining callsHandling a callback call Responding to a callback that an extension did not answerResponding to a callback that a called party returned Making a call from the attendant’s extension Managing calls at the employee’s telephone Attendant transfers the call to the Assistant extension Handling calls Maintaining caller information Creating a new caller recordNorstar PC Console 1.1 User Guide P0887496 Finding and editing caller information Maintaining employee information Working with the Directory listFinding an employee record P0887496 Resetting the Full tab view Editing employee informationClick Close to close the Edit Employee Information window Creating a new name for an extensionUsing the Make Caller button Adding notes to employee recordsP0887496 Maintaining caller and employee information Report types Calls by Customers reportCalls to Employees report Extension Directory reportDatabase group box Working with the Reports windowInformation group box Period group box List box Employees and customers group boxesAll and Select option buttons Customer/EmployeeSelecting the database Using the Current Database boxCreating and viewing reports Customers and Employees Selection dialog boxSelecting a report type ConsoleServerDBSetting the report period Clearing a date Selecting employees and customers for the reportTo select the Employees or Customers Create Report button Viewing the report you generatedPrinting a report Generating reports CTA Computer Telephony Adapter Assistant attendantCaller ID Destination extensionInternal call External callICS Norstar Integrated Communications System HookflashStand-alone model Server programShared system Target extensionGlossary Index Norstar PC Console 1.1 User Guide P0887496 Norstar PC Console 1.1 User Guide P0887496

P0887496 01 specifications

Nortel Networks P0887496 01 is a pivotal component in the realm of telecommunications, reflecting the company’s legacy in innovation and network management solutions. Nortel Networks, once a giant in the telecom industry, designed the P0887496 01 with features and technologies that cater to the evolving needs of modern communication systems.

One of the standout characteristics of the P0887496 01 is its robust architecture, which is tailored to support high-bandwidth applications and enhance overall network efficiency. The device is built to facilitate seamless integration within various network environments, making it an ideal choice for businesses looking to optimize their telecommunications infrastructure.

The P0887496 01 is particularly noted for its advanced signaling capabilities, which enable efficient call processing and management. This characteristic is essential for maintaining quality service in high-demand scenarios, such as in call centers and enterprise communication systems. Furthermore, the device supports a wide range of protocols, ensuring compatibility with diverse systems and enhancing its versatility in various applications.

Another significant feature of the P0887496 01 is its scalability. As businesses grow and evolve, their telecommunications needs often become more complex. Nortel’s commitment to scalability ensures that the P0887496 01 can accommodate expanded service demands without the need for extensive overhauls or replacements, protecting investment over time.

In addition, the device is equipped with robust security features designed to safeguard sensitive data and ensure the integrity of communications. These security measures play a crucial role in today’s cyber-threat environment, where securing customer and corporate information is paramount.

Moreover, the Nortel Networks P0887496 01 is known for its reliability, emphasizing uptime and performance consistency. Businesses can rely on this device for critical operations without the fear of disruptions that can arise from system failures.

Overall, the Nortel Networks P0887496 01 is an exemplary model of telecommunications technology that incorporates comprehensive features aimed at enhancing network performance, scalability, and security. Its combination of sophisticated signaling capabilities and robust architecture makes it a valuable asset for organizations seeking to improve and modernize their telecommunications infrastructure. As networks continue to evolve, devices like the P0887496 01 remain essential in meeting the demands of contemporary communication strategies.
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