Nortel Networks P0887496 01 manual Directory group box, Status Bar

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Working with the Attendant main window 23

Directory group box

The Directory group box, located at the bottom of the Attendant main window, consists of three parts:

Directory list

Note and Status boxes

Find and Department boxes and the Show All and Edit buttons

displays four different tabbed views of extension information such as name, extension, notes and department. From here you can select a name and number to appear in the Target box. The Directory list also indicates telephone status icon and person status icon.

allow you to change the status of the employee and write information in a note for an extension.

provide a means of searching for extensions and editing employee information and extension records.

Status Bar

The Status Bar, located at the bottom of the Attendant main window, toggles between being displayed and not being displayed.

To display the Status Bar:

1.Click on the View menu.

2.Click on the Status Bar menu item. A checkmark is displayed.

The Status Bar provides the following information:

When the mouse is pointing at a button on the toolbar, the Status Bar displays a descriptive help message about the button.

The Synchronization icon is displayed after starting Norstar PC Console when the Server and the Attendant databases are communicating with each other.

The Server icon is displayed when the Attendant program on your PC is connected to the Server.

The Loop Overflow icon appears when there are more calls waiting to be answered than there are Loop buttons available.

The NUM Lock message appears when the Num

Lock key is on.

The current date and time information is always displayed in the Status Bar.

P0887496 01

Norstar PC Console 1.1 User Guide

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Contents Norstar PC Console User Guide Page Table of contents Chapter Maintaining caller and employee information Chapter Handling callsGlossary Index IiiChapter Generating reports Norstar PC Console 1.1 User Guide About this guide Naming of window components Using the keyboard to navigate around Norstar PC ConsoleConventions Shortcut keys defined on the menus Processing a call with right-click mouse capabilityReferences Installation GuideAttendant program Server programReports program Norstar PC Console featuresEasy to use, time saving Graphical User Interface GUI Advanced software capabilitiesAttractiveness of PC compatibility Attendant typesUnderstanding Norstar PC Console Starting the Server program Getting startedClick Close on the Tip of the Day window Shutting down the Server programStarting the Attendant program Checking that the Server and Attendant programs are running Minimizing and maximizing the Attendant main windowShutting down the Attendant program Starting the Attendant program for the first time Initializing and configuring the Attendant programFull-time main attendant setup Types of attendant setupsBackup attendant setup Part-time main attendant setupOverflow attendant setup Assistant attendant setup Setting up other attendant features Save the Attendant program options Notifying the attendant of incoming callsSetting Transfer options for voice mail and linking Setting the Attendant Selected optionGetting started Directory group box Components of the Attendant main windowCaller Information group box Menu bar Title barToolbar Loop buttonsStatus Bar Directory group boxFile menu Using the menu barEdit menu Exit Closes the Attendant programTools menu View menuOptions… Transfer menuAssigned tab Selected tabPark Caller menuTransfer to VMail Target menu Help menu Using the toolbarAttendant menu Norstar PC Console 1.1 User Guide View menu Words and colors on Loop buttonsUsing the Caller Information group box Edit Caller Information dialog box Using the call processing area Using the Directory group box Search and edit functions in the Directory group box Edit Employee Information dialog box Directory list tab views Directory listSynchronization icon FullSelected AssignedDirectory list employee and extension information Person status iconExt NameDepartment Employee Information dialog box. Refer to MaintainingAnswering calls as an attendant Handling callsNorstar PC Console 1.1 User Guide Using the Contacts group box Using the Directory Find box Using the Directory tab viewsClick the Full, BLF, Assigned or Selected tab Click TransferEmployee Information dialog box Using the Department boxTransferring a call ICS Parking calls and paging employees Parking, holding and screening callsClick Retrieve Placing and retrieving calls on holdOn the Caller menu, click View Parked Calls Screening calls Linking and Joining calls Contacting employees using Voice CallResponding to a callback that an extension did not answer Handling a callback callResponding to a callback that a called party returned Making a call from the attendant’s extension Managing calls at the employee’s telephone Attendant transfers the call to the Assistant extension Handling calls Creating a new caller record Maintaining caller informationNorstar PC Console 1.1 User Guide P0887496 Finding and editing caller information Working with the Directory list Maintaining employee informationFinding an employee record P0887496 Editing employee information Resetting the Full tab viewCreating a new name for an extension Click Close to close the Edit Employee Information windowAdding notes to employee records Using the Make Caller buttonP0887496 Maintaining caller and employee information Calls by Customers report Report typesExtension Directory report Calls to Employees reportInformation group box Working with the Reports windowDatabase group box Period group box All and Select option buttons Employees and customers group boxesList box Customer/EmployeeCreating and viewing reports Using the Current Database boxSelecting the database Customers and Employees Selection dialog boxConsoleServerDB Selecting a report typeSetting the report period To select the Employees or Customers Selecting employees and customers for the reportClearing a date Viewing the report you generated Create Report buttonPrinting a report Generating reports Caller ID Assistant attendantCTA Computer Telephony Adapter Destination extensionICS Norstar Integrated Communications System External callInternal call HookflashShared system Server programStand-alone model Target extensionGlossary Index Norstar PC Console 1.1 User Guide P0887496 Norstar PC Console 1.1 User Guide P0887496

P0887496 01 specifications

Nortel Networks P0887496 01 is a pivotal component in the realm of telecommunications, reflecting the company’s legacy in innovation and network management solutions. Nortel Networks, once a giant in the telecom industry, designed the P0887496 01 with features and technologies that cater to the evolving needs of modern communication systems.

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