Nortel Networks P0887496 01 manual About this guide

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Introduction to Norstar PC Console

1

 

Norstar PC Console is an application that provides centralized call management and call activity reporting capability to a business. Norstar PC Console runs on one or more Pentium™ Class personal computers (PCs) under a compatible Windows operating system.

You can customize the way Norstar PC Console is set up to best suit your company’s call man- agement requirements. A telephone attendant uses the graphical user interface to:

•originate calls

•answer and manage multiple calls

•view a company’s name before answering the call

•record, add and change caller information for future use

•quickly access information about the caller

•transfer calls to employees or their voice mail

•send the caller’s name to the employee’s Norstar telephone display

•park calls and page employees

•view information in a Directory about your company’s employees such as their extension number, person status and telephone status

•create and print reports showing how incoming calls were handled

•view the status of all extensions in the company’s Norstar ICS system

About this guide

This document describes how Norstar PC Console works and how to use it in your company. The instructions in this guide are intended for experienced PC users. The Norstar PC Console User Guide is organized as follows:

Introduction to

provides an overview of how this guide is organized,

Norstar PC Console

offers references and discusses using shortcut keys

 

and right-click mouse capability.

Understanding

explains how Norstar PC Console works and

Norstar PC Console

explains the features available with Norstar PC

 

Console.

Getting started

describes how to start, minimize, maximize and

 

close the Norstar PC Console Server and Attendant

 

programs and how to change the different Attendant

 

setups.

Working with the Attendant

focuses on the components of the Norstar PC

main window

Console Attendant main window.

P0887496 01

Norstar PC Console 1.1 User Guide

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Contents Norstar PC Console User Guide Page Table of contents Chapter Maintaining caller and employee information Chapter Handling callsChapter Generating reports IiiGlossary Index Norstar PC Console 1.1 User Guide About this guide Conventions Using the keyboard to navigate around Norstar PC ConsoleNaming of window components Shortcut keys defined on the menus Processing a call with right-click mouse capabilityReferences Installation GuideAttendant program Server programAdvanced software capabilities Norstar PC Console featuresReports program Easy to use, time saving Graphical User Interface GUIAttractiveness of PC compatibility Attendant typesUnderstanding Norstar PC Console Starting the Server program Getting startedStarting the Attendant program Shutting down the Server programClick Close on the Tip of the Day window Shutting down the Attendant program Minimizing and maximizing the Attendant main windowChecking that the Server and Attendant programs are running Starting the Attendant program for the first time Initializing and configuring the Attendant programFull-time main attendant setup Types of attendant setupsBackup attendant setup Part-time main attendant setupOverflow attendant setup Assistant attendant setup Setting up other attendant features Save the Attendant program options Notifying the attendant of incoming callsSetting Transfer options for voice mail and linking Setting the Attendant Selected optionGetting started Caller Information group box Components of the Attendant main windowDirectory group box Loop buttons Title barMenu bar ToolbarStatus Bar Directory group boxExit Closes the Attendant program Using the menu barFile menu Edit menuTools menu View menuSelected tab Transfer menuOptions… Assigned tabTransfer to VMail Caller menuPark Target menu Attendant menu Using the toolbarHelp menu Norstar PC Console 1.1 User Guide View menu Words and colors on Loop buttonsUsing the Caller Information group box Edit Caller Information dialog box Using the call processing area Using the Directory group box Search and edit functions in the Directory group box Edit Employee Information dialog box Full Directory listDirectory list tab views Synchronization iconPerson status icon AssignedSelected Directory list employee and extension informationEmployee Information dialog box. Refer to Maintaining NameExt DepartmentAnswering calls as an attendant Handling callsNorstar PC Console 1.1 User Guide Using the Contacts group box Click Transfer Using the Directory tab viewsUsing the Directory Find box Click the Full, BLF, Assigned or Selected tabTransferring a call Using the Department boxEmployee Information dialog box ICS Parking calls and paging employees Parking, holding and screening callsOn the Caller menu, click View Parked Calls Placing and retrieving calls on holdClick Retrieve Screening calls Linking and Joining calls Contacting employees using Voice CallResponding to a callback that an extension did not answer Handling a callback callResponding to a callback that a called party returned Making a call from the attendant’s extension Managing calls at the employee’s telephone Attendant transfers the call to the Assistant extension Handling calls Creating a new caller record Maintaining caller informationNorstar PC Console 1.1 User Guide P0887496 Finding and editing caller information Working with the Directory list Maintaining employee informationFinding an employee record P0887496 Editing employee information Resetting the Full tab viewCreating a new name for an extension Click Close to close the Edit Employee Information windowAdding notes to employee records Using the Make Caller buttonP0887496 Maintaining caller and employee information Calls by Customers report Report typesExtension Directory report Calls to Employees reportDatabase group box Working with the Reports windowInformation group box Period group box Customer/Employee Employees and customers group boxesAll and Select option buttons List boxCustomers and Employees Selection dialog box Using the Current Database boxCreating and viewing reports Selecting the databaseConsoleServerDB Selecting a report typeSetting the report period Clearing a date Selecting employees and customers for the reportTo select the Employees or Customers Viewing the report you generated Create Report buttonPrinting a report Generating reports Destination extension Assistant attendantCaller ID CTA Computer Telephony AdapterHookflash External callICS Norstar Integrated Communications System Internal callTarget extension Server programShared system Stand-alone modelGlossary Index Norstar PC Console 1.1 User Guide P0887496 Norstar PC Console 1.1 User Guide P0887496

P0887496 01 specifications

Nortel Networks P0887496 01 is a pivotal component in the realm of telecommunications, reflecting the company’s legacy in innovation and network management solutions. Nortel Networks, once a giant in the telecom industry, designed the P0887496 01 with features and technologies that cater to the evolving needs of modern communication systems.

One of the standout characteristics of the P0887496 01 is its robust architecture, which is tailored to support high-bandwidth applications and enhance overall network efficiency. The device is built to facilitate seamless integration within various network environments, making it an ideal choice for businesses looking to optimize their telecommunications infrastructure.

The P0887496 01 is particularly noted for its advanced signaling capabilities, which enable efficient call processing and management. This characteristic is essential for maintaining quality service in high-demand scenarios, such as in call centers and enterprise communication systems. Furthermore, the device supports a wide range of protocols, ensuring compatibility with diverse systems and enhancing its versatility in various applications.

Another significant feature of the P0887496 01 is its scalability. As businesses grow and evolve, their telecommunications needs often become more complex. Nortel’s commitment to scalability ensures that the P0887496 01 can accommodate expanded service demands without the need for extensive overhauls or replacements, protecting investment over time.

In addition, the device is equipped with robust security features designed to safeguard sensitive data and ensure the integrity of communications. These security measures play a crucial role in today’s cyber-threat environment, where securing customer and corporate information is paramount.

Moreover, the Nortel Networks P0887496 01 is known for its reliability, emphasizing uptime and performance consistency. Businesses can rely on this device for critical operations without the fear of disruptions that can arise from system failures.

Overall, the Nortel Networks P0887496 01 is an exemplary model of telecommunications technology that incorporates comprehensive features aimed at enhancing network performance, scalability, and security. Its combination of sophisticated signaling capabilities and robust architecture makes it a valuable asset for organizations seeking to improve and modernize their telecommunications infrastructure. As networks continue to evolve, devices like the P0887496 01 remain essential in meeting the demands of contemporary communication strategies.
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