Nortel Networks P0887496 01 manual Selecting a report type, ConsoleServerDB

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Generating reports 75

To point to a database using Select:

1.Click Select. The Open dialog box appears.

2.Click the Look in box.

3.In the drop-down list, locate and click Hard drive (C:), then click Program Files.

4.Double-click the following folders: Nortel, Norstar PC Console, Server, and

ConsoleServerDB.

5.Click the filename ConsoleServer.mdb.

6.Click Open to connect to the selected file name. If this file is not a valid database, an error message appears.

To point to a database using the Current Database box:

1.Enter the path name of the database in the Current Database box: C:\Program Files\Nortel\Norstar PC Console\Server\ConsoleServerDB\ConsoleServer.mdb.

2.Press Enter. If this file is not a valid database, an error message appears.

Selecting a report type

Once a database has been selected, the next step is to decide what type of report to produce.

To select a report type:

1.Click the Report Type drop-down list box.

2.Select your report.

P0887496 01

Norstar PC Console 1.1 User Guide

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Contents Norstar PC Console User Guide Page Table of contents Chapter Maintaining caller and employee information Chapter Handling callsIii Chapter Generating reportsGlossary Index Norstar PC Console 1.1 User Guide About this guide Using the keyboard to navigate around Norstar PC Console ConventionsNaming of window components Shortcut keys defined on the menus Processing a call with right-click mouse capabilityReferences Installation GuideAttendant program Server programReports program Norstar PC Console featuresEasy to use, time saving Graphical User Interface GUI Advanced software capabilitiesAttractiveness of PC compatibility Attendant typesUnderstanding Norstar PC Console Starting the Server program Getting startedShutting down the Server program Starting the Attendant programClick Close on the Tip of the Day window Minimizing and maximizing the Attendant main window Shutting down the Attendant programChecking that the Server and Attendant programs are running Starting the Attendant program for the first time Initializing and configuring the Attendant programFull-time main attendant setup Types of attendant setupsBackup attendant setup Part-time main attendant setupOverflow attendant setup Assistant attendant setup Setting up other attendant features Save the Attendant program options Notifying the attendant of incoming callsSetting Transfer options for voice mail and linking Setting the Attendant Selected optionGetting started Components of the Attendant main window Caller Information group boxDirectory group box Menu bar Title barToolbar Loop buttonsStatus Bar Directory group boxFile menu Using the menu barEdit menu Exit Closes the Attendant programTools menu View menuOptions… Transfer menuAssigned tab Selected tabCaller menu Transfer to VMailPark Target menu Using the toolbar Attendant menuHelp menu Norstar PC Console 1.1 User Guide View menu Words and colors on Loop buttonsUsing the Caller Information group box Edit Caller Information dialog box Using the call processing area Using the Directory group box Search and edit functions in the Directory group box Edit Employee Information dialog box Directory list tab views Directory listSynchronization icon FullSelected AssignedDirectory list employee and extension information Person status iconExt NameDepartment Employee Information dialog box. Refer to MaintainingAnswering calls as an attendant Handling callsNorstar PC Console 1.1 User Guide Using the Contacts group box Using the Directory Find box Using the Directory tab viewsClick the Full, BLF, Assigned or Selected tab Click TransferUsing the Department box Transferring a callEmployee Information dialog box ICS Parking calls and paging employees Parking, holding and screening callsPlacing and retrieving calls on hold On the Caller menu, click View Parked CallsClick Retrieve Screening calls Linking and Joining calls Contacting employees using Voice CallResponding to a callback that an extension did not answer Handling a callback callResponding to a callback that a called party returned Making a call from the attendant’s extension Managing calls at the employee’s telephone Attendant transfers the call to the Assistant extension Handling calls Creating a new caller record Maintaining caller informationNorstar PC Console 1.1 User Guide P0887496 Finding and editing caller information Working with the Directory list Maintaining employee informationFinding an employee record P0887496 Editing employee information Resetting the Full tab viewCreating a new name for an extension Click Close to close the Edit Employee Information windowAdding notes to employee records Using the Make Caller buttonP0887496 Maintaining caller and employee information Calls by Customers report Report typesExtension Directory report Calls to Employees reportWorking with the Reports window Database group boxInformation group box Period group box All and Select option buttons Employees and customers group boxesList box Customer/EmployeeCreating and viewing reports Using the Current Database boxSelecting the database Customers and Employees Selection dialog boxConsoleServerDB Selecting a report typeSetting the report period Selecting employees and customers for the report Clearing a dateTo select the Employees or Customers Viewing the report you generated Create Report buttonPrinting a report Generating reports Caller ID Assistant attendantCTA Computer Telephony Adapter Destination extensionICS Norstar Integrated Communications System External callInternal call HookflashShared system Server programStand-alone model Target extensionGlossary Index Norstar PC Console 1.1 User Guide P0887496 Norstar PC Console 1.1 User Guide P0887496

P0887496 01 specifications

Nortel Networks P0887496 01 is a pivotal component in the realm of telecommunications, reflecting the company’s legacy in innovation and network management solutions. Nortel Networks, once a giant in the telecom industry, designed the P0887496 01 with features and technologies that cater to the evolving needs of modern communication systems.

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Another significant feature of the P0887496 01 is its scalability. As businesses grow and evolve, their telecommunications needs often become more complex. Nortel’s commitment to scalability ensures that the P0887496 01 can accommodate expanded service demands without the need for extensive overhauls or replacements, protecting investment over time.

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Moreover, the Nortel Networks P0887496 01 is known for its reliability, emphasizing uptime and performance consistency. Businesses can rely on this device for critical operations without the fear of disruptions that can arise from system failures.

Overall, the Nortel Networks P0887496 01 is an exemplary model of telecommunications technology that incorporates comprehensive features aimed at enhancing network performance, scalability, and security. Its combination of sophisticated signaling capabilities and robust architecture makes it a valuable asset for organizations seeking to improve and modernize their telecommunications infrastructure. As networks continue to evolve, devices like the P0887496 01 remain essential in meeting the demands of contemporary communication strategies.
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