Nortel Networks P0887496 01 manual Types of attendant setups, Full-time main attendant setup

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Getting started 13

7. Click Close. The Norstar PC Console Attendant window main window appears.

8.As soon as the Attendant program begins communicating with the Server program, the

Server icon, , appears in the Status Bar at the bottom of the Attendant main window.

The Attendant program obtains setup information from the Server program. As this happens, the individual Norstar telephone extensions appear in the Directory group box on the Attendant main window. When the setup is complete, the Directory displays all

extensions that are connected to the Norstar ICS and the Synchronization icon, , appears in the Status Bar at the bottom of the Attendant main window.

Types of attendant setups

Each PC that has the Attendant program installed must be set up to handle calls either as a main attendant, overflow attendant, backup attendant or assistant attendant.

Full-time main attendant setup

The full-time main attendant setup is intended for a telephone operator that has the Attendant main window always visible on their PC. There can be more than one full-time attendant.

Every Attendant program has to have the Server ID and Attendant extension options set properly for the Attendant program to function. The Server ID indicates to the Attendant program where the Norstar PC Console Server program is located. The Attendant extension setting indicates to the Attendant program which Norstar telephone belongs to the attendant.

P0887496 01

Norstar PC Console 1.1 User Guide

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Contents Norstar PC Console User Guide Page Table of contents Chapter Maintaining caller and employee information Chapter Handling callsChapter Generating reports IiiGlossary Index Norstar PC Console 1.1 User Guide About this guide Conventions Using the keyboard to navigate around Norstar PC ConsoleNaming of window components Shortcut keys defined on the menus Processing a call with right-click mouse capabilityReferences Installation GuideAttendant program Server programAdvanced software capabilities Norstar PC Console featuresReports program Easy to use, time saving Graphical User Interface GUIAttractiveness of PC compatibility Attendant typesUnderstanding Norstar PC Console Starting the Server program Getting startedStarting the Attendant program Shutting down the Server programClick Close on the Tip of the Day window Shutting down the Attendant program Minimizing and maximizing the Attendant main windowChecking that the Server and Attendant programs are running Starting the Attendant program for the first time Initializing and configuring the Attendant programFull-time main attendant setup Types of attendant setupsBackup attendant setup Part-time main attendant setupOverflow attendant setup Assistant attendant setup Setting up other attendant features Save the Attendant program options Notifying the attendant of incoming callsSetting Transfer options for voice mail and linking Setting the Attendant Selected optionGetting started Caller Information group box Components of the Attendant main windowDirectory group box Loop buttons Title barMenu bar ToolbarStatus Bar Directory group boxExit Closes the Attendant program Using the menu barFile menu Edit menuTools menu View menuSelected tab Transfer menuOptions… Assigned tabTransfer to VMail Caller menuPark Target menu Attendant menu Using the toolbarHelp menu Norstar PC Console 1.1 User Guide View menu Words and colors on Loop buttonsUsing the Caller Information group box Edit Caller Information dialog box Using the call processing area Using the Directory group box Search and edit functions in the Directory group box Edit Employee Information dialog box Full Directory listDirectory list tab views Synchronization iconPerson status icon AssignedSelected Directory list employee and extension informationEmployee Information dialog box. Refer to Maintaining NameExt DepartmentAnswering calls as an attendant Handling callsNorstar PC Console 1.1 User Guide Using the Contacts group box Click Transfer Using the Directory tab viewsUsing the Directory Find box Click the Full, BLF, Assigned or Selected tabTransferring a call Using the Department boxEmployee Information dialog box ICS Parking calls and paging employees Parking, holding and screening callsOn the Caller menu, click View Parked Calls Placing and retrieving calls on holdClick Retrieve Screening calls Linking and Joining calls Contacting employees using Voice CallResponding to a callback that an extension did not answer Handling a callback callResponding to a callback that a called party returned Making a call from the attendant’s extension Managing calls at the employee’s telephone Attendant transfers the call to the Assistant extension Handling calls Creating a new caller record Maintaining caller informationNorstar PC Console 1.1 User Guide P0887496 Finding and editing caller information Working with the Directory list Maintaining employee informationFinding an employee record P0887496 Editing employee information Resetting the Full tab viewCreating a new name for an extension Click Close to close the Edit Employee Information windowAdding notes to employee records Using the Make Caller buttonP0887496 Maintaining caller and employee information Calls by Customers report Report typesExtension Directory report Calls to Employees reportDatabase group box Working with the Reports windowInformation group box Period group box Customer/Employee Employees and customers group boxesAll and Select option buttons List boxCustomers and Employees Selection dialog box Using the Current Database boxCreating and viewing reports Selecting the databaseConsoleServerDB Selecting a report typeSetting the report period Clearing a date Selecting employees and customers for the reportTo select the Employees or Customers Viewing the report you generated Create Report buttonPrinting a report Generating reports Destination extension Assistant attendantCaller ID CTA Computer Telephony AdapterHookflash External callICS Norstar Integrated Communications System Internal callTarget extension Server programShared system Stand-alone modelGlossary Index Norstar PC Console 1.1 User Guide P0887496 Norstar PC Console 1.1 User Guide P0887496

P0887496 01 specifications

Nortel Networks P0887496 01 is a pivotal component in the realm of telecommunications, reflecting the company’s legacy in innovation and network management solutions. Nortel Networks, once a giant in the telecom industry, designed the P0887496 01 with features and technologies that cater to the evolving needs of modern communication systems.

One of the standout characteristics of the P0887496 01 is its robust architecture, which is tailored to support high-bandwidth applications and enhance overall network efficiency. The device is built to facilitate seamless integration within various network environments, making it an ideal choice for businesses looking to optimize their telecommunications infrastructure.

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Another significant feature of the P0887496 01 is its scalability. As businesses grow and evolve, their telecommunications needs often become more complex. Nortel’s commitment to scalability ensures that the P0887496 01 can accommodate expanded service demands without the need for extensive overhauls or replacements, protecting investment over time.

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Moreover, the Nortel Networks P0887496 01 is known for its reliability, emphasizing uptime and performance consistency. Businesses can rely on this device for critical operations without the fear of disruptions that can arise from system failures.

Overall, the Nortel Networks P0887496 01 is an exemplary model of telecommunications technology that incorporates comprehensive features aimed at enhancing network performance, scalability, and security. Its combination of sophisticated signaling capabilities and robust architecture makes it a valuable asset for organizations seeking to improve and modernize their telecommunications infrastructure. As networks continue to evolve, devices like the P0887496 01 remain essential in meeting the demands of contemporary communication strategies.
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