Nortel Networks P0887496 01 Selecting employees and customers for the report, Clearing a date

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Generating reports 77

To cancel a selection you made, press the Esc key or click Cancel. The Period group box information is not changed.

Clearing a date

A date can be cleared by deleting the contents of the edit box. A cleared edit box does not count as a date, and thus does not restrict the range of the other date by the above mentioned- rule.

Note: The To and From date edit boxes are active provided a valid database is selected and a Report Type is selected that requires a Report Period to be defined.

Selecting employees and customers for the report

Some report types, especially those dealing with call data, allow you to choose sets of employees, customers, or both, for which the data are summarized in the report. Reports make only those categories available which are appropriate to the report type you chose. If your Report Type does not need or allow these selections, the Employees and Customers selection areas remain inactive and you can move on to the next step.

To select the Employees or Customers:

1.Click on either Employees or Customers. This displays the Employee or Customer Record Selection dialog box.

Note: The first time you click one of these buttons after connecting to a database, a wait cursor appears while Reports builds the directory. Afterward, and whenever the button is clicked, a pause follows while Reports creates and fills the dialog box. This pause is to be expected, especially for large directories. After the pause, the Selection dialog box appears.

2.The Selection dialog box consists of a list of Employees or Customers. For Customers, the list consists of a single column, the Customer’s Company Name. For Employees, it consists of several columns, such as last, first and middle names, and telephone extension. These columns can be resized by dragging the column header edges in the bar at the top of the list.

3.You can choose either a single item or multiple items. Selected items appear with a blue background running behind their boxes. Choose a single item by pointing and clicking on it. Choose multiple items by holding down the Control key while selecting the items you want. Up to 100 items can be selected from the list. If you require more than 100 items, consider doing several reports with different selection lists, or using the All button.

4.Click OK. The Customer or Employee Record Selection dialog box closes and the related Selection list box displays only those items selected from the dialog.

P0887496 01

Norstar PC Console 1.1 User Guide

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Contents Norstar PC Console User Guide Page Table of contents Chapter Maintaining caller and employee information Chapter Handling callsGlossary Index IiiChapter Generating reports Norstar PC Console 1.1 User Guide About this guide Naming of window components Using the keyboard to navigate around Norstar PC ConsoleConventions Shortcut keys defined on the menus Processing a call with right-click mouse capabilityReferences Installation GuideAttendant program Server programAdvanced software capabilities Norstar PC Console featuresReports program Easy to use, time saving Graphical User Interface GUIAttractiveness of PC compatibility Attendant typesUnderstanding Norstar PC Console Starting the Server program Getting startedClick Close on the Tip of the Day window Shutting down the Server programStarting the Attendant program Checking that the Server and Attendant programs are running Minimizing and maximizing the Attendant main windowShutting down the Attendant program Starting the Attendant program for the first time Initializing and configuring the Attendant programFull-time main attendant setup Types of attendant setupsBackup attendant setup Part-time main attendant setupOverflow attendant setup Assistant attendant setup Setting up other attendant features Save the Attendant program options Notifying the attendant of incoming callsSetting Transfer options for voice mail and linking Setting the Attendant Selected optionGetting started Directory group box Components of the Attendant main windowCaller Information group box Loop buttons Title barMenu bar ToolbarStatus Bar Directory group boxExit Closes the Attendant program Using the menu barFile menu Edit menuTools menu View menuSelected tab Transfer menuOptions… Assigned tabPark Caller menuTransfer to VMail Target menu Help menu Using the toolbarAttendant menu Norstar PC Console 1.1 User Guide View menu Words and colors on Loop buttonsUsing the Caller Information group box Edit Caller Information dialog box Using the call processing area Using the Directory group box Search and edit functions in the Directory group box Edit Employee Information dialog box Full Directory listDirectory list tab views Synchronization iconPerson status icon AssignedSelected Directory list employee and extension informationEmployee Information dialog box. Refer to Maintaining NameExt DepartmentAnswering calls as an attendant Handling callsNorstar PC Console 1.1 User Guide Using the Contacts group box Click Transfer Using the Directory tab viewsUsing the Directory Find box Click the Full, BLF, Assigned or Selected tabEmployee Information dialog box Using the Department boxTransferring a call ICS Parking calls and paging employees Parking, holding and screening callsClick Retrieve Placing and retrieving calls on holdOn the Caller menu, click View Parked Calls Screening calls Linking and Joining calls Contacting employees using Voice CallResponding to a callback that an extension did not answer Handling a callback callResponding to a callback that a called party returned Making a call from the attendant’s extension Managing calls at the employee’s telephone Attendant transfers the call to the Assistant extension Handling calls Creating a new caller record Maintaining caller informationNorstar PC Console 1.1 User Guide P0887496 Finding and editing caller information Working with the Directory list Maintaining employee informationFinding an employee record P0887496 Editing employee information Resetting the Full tab viewCreating a new name for an extension Click Close to close the Edit Employee Information windowAdding notes to employee records Using the Make Caller buttonP0887496 Maintaining caller and employee information Calls by Customers report Report typesExtension Directory report Calls to Employees reportInformation group box Working with the Reports windowDatabase group box Period group box Customer/Employee Employees and customers group boxesAll and Select option buttons List boxCustomers and Employees Selection dialog box Using the Current Database boxCreating and viewing reports Selecting the databaseConsoleServerDB Selecting a report typeSetting the report period To select the Employees or Customers Selecting employees and customers for the reportClearing a date Viewing the report you generated Create Report buttonPrinting a report Generating reports Destination extension Assistant attendantCaller ID CTA Computer Telephony AdapterHookflash External callICS Norstar Integrated Communications System Internal callTarget extension Server programShared system Stand-alone modelGlossary Index Norstar PC Console 1.1 User Guide P0887496 Norstar PC Console 1.1 User Guide P0887496

P0887496 01 specifications

Nortel Networks P0887496 01 is a pivotal component in the realm of telecommunications, reflecting the company’s legacy in innovation and network management solutions. Nortel Networks, once a giant in the telecom industry, designed the P0887496 01 with features and technologies that cater to the evolving needs of modern communication systems.

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Overall, the Nortel Networks P0887496 01 is an exemplary model of telecommunications technology that incorporates comprehensive features aimed at enhancing network performance, scalability, and security. Its combination of sophisticated signaling capabilities and robust architecture makes it a valuable asset for organizations seeking to improve and modernize their telecommunications infrastructure. As networks continue to evolve, devices like the P0887496 01 remain essential in meeting the demands of contemporary communication strategies.
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