Nortel Networks 320, 330 manual System Customizations, Supporting Multiple Lines

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User Guide SoundPoint IP 330/320

System Customizations

The following section details customizations of your SoundPoint IP 330/320 phone that are performed by your system administrator.

Supporting Multiple Lines

Your SoundPoint IP 330/320 phone can support up to 2 lines.

Typically, the top-most Line Key is reserved for the principal directory number (DN) of the phone.

Depending on how your phone is configured, the display could resemble one of the following figures:

Supporting Multiple Line Keys Per Line

Each line on the phone can be configured to have more than one Line Key associated with it. This enhances call visualization and simplifies call handling. If this is the case, the display could resemble the following figure:

Incoming calls to this line will be distributed evenly among the available Line Keys. Similarly, outgoing calls will be distributed.

The SoundPoint IP 330/320 combines the call appearances for multiple line keys into a single call list.

The line key that a call belongs to is indicated by the reverse colored icon.

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Contents User Guide for the Polycom SoundPoint IP 330/320 Phone Trademark Information About This Guide Changes to this GuideUser Guide SoundPoint IP 330/320 Contents Using the Basic Features of Your SoundPoint IP 330/320 Phone Troubleshooting Your SoundPoint IP 330/320 PhoneContents User Guide SoundPoint IP 330/320 Viii Getting Started with Your SoundPoint IP 330/320 Phone Parts List Assembling Your SoundPoint IP 330/320 Phone Connecting Network and Power Source Connecting the Handset and Optional HeadsetHandset Headset Attaching the Base Place all cords in the recessed area below the modular jacks Registering the Phone Features of Your SoundPoint IP 330/320 Phone User Guide SoundPoint IP 330/320 Hookswitch Before You Use Your SoundPoint IP 330/320 PhonePress Or hold Down to scroll through Lists Entry modes User Guide SoundPoint IP 330/320 Customizing Your SoundPoint IP 330/320 Phone Configuring Basic Settings Appearance of Time and DateHeadset Memory Mode Display ContrastHeadset Hookswitch Ring Type Language SupportDirectory Search Managing Call Lists Managing Contacts Adding ContactsCustomizing Your SoundPoint IP 330/320 Phone Adding Contacts From Call Lists Add Contacts From Corporate Directory Editing Contacts Deleting Contacts Placing a Call to a Contact Searching For a ContactManaging Incoming Calls Distinguishing CallsRejecting Calls Diverting Calls Supporting Multiple Lines System CustomizationsSupporting Multiple Line Keys Per Line Supporting Shared Lines User Guide SoundPoint IP 330/320 Using the Basic Features of Your SoundPoint IP 330/320 Phone Placing a Call To place a call using the handset Answering a Call Duration and destination Press To place the original call on hold Ending a Call Adjusting the Volume Muting the MicrophoneRedialing Placing a Call on HoldSetting Up Conferences Call the first partyTo split a conference call Transferring Calls To transfer a call onForwarding Calls Press and select Features Forward Enabling Do Not Disturb Features Speed Dial Assigning Speed Dial IndexesTo assign a new speed dial key Using Voice Mail User Guide SoundPoint IP 330/320 Using Automatic Call Distribution Select Features ACD Login/Logout Using Multiple Call Appearances Select Features ACD Agent AvailabilitUser Guide SoundPoint IP 330/320 Presence Using Buddy ListsManaging Buddies To add or delete a contact from your buddy list Select Features Presence Buddy Status Integrating With Microsoft Live Communications ServerRestarting Your Phone To restart the phone User Guide SoundPoint IP 330/320 Troubleshooting Your SoundPoint IP 330/320 Phone Power and Startup Symptom Problem Corrective ActionControls Access to Screens and Systems To Restarting Your Phone onCalling Check same status of handset Displays Your Phone onAudio Regulatory Notices Polycom Limited Warranty and Limitation Liability CE and Vcci Mark Safety and Compliance Russian Compliance Index User Guide SoundPoint IP 330/320 Index User Guide SoundPoint IP 330/320 Index