Nortel Networks 320, 330 manual Access to Screens and Systems, To Restarting Your Phone on

Page 74

User Guide SoundPoint IP 330/320

Access to Screens and Systems

Symptom	Problem	Corrective Action

There is no response from	The SoundPoint IP 330/320	Do one of the following steps:
feature key presses.	phone is not in active state.	• Press the keys more slowly.
		• Press the keys more slowly.
		• Check with the system administrator
		to see whether or not the key has
		been mapped to a different function or
		disabled.
		• Make a call to the phone to check for
		inbound call display and ringing as
		normal. If successful, try to press
		feature keys within the call to access
		the Menu, for example.
		• Press Menu followed by Status >
		Lines to confirm line is actively to the
		call server.
		• Reboot the phone to attempt
		re-registration to the call server (refer
		to Restarting Your Phone on page
		4-17).

The display shows “Network Link	The LAN cable is not properly	Do one of the following steps:
is Down”.	connected.	• Check termination at the switch or hub
		(furthest end of the cable from the
		phone).
		• Check that the switch or hub is
		operational (flashing link/status lights)
		or contact your system administrator.
		• Press Menu followed by Status >
		Network. Scroll down to verify that the
		LAN is active.
		• Reboot the phone to attempt
		re-registration to the call server (refer
		to Restarting Your Phone on page
		4-17).

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Contents User Guide for the Polycom SoundPoint IP 330/320 Phone Trademark Information About This Guide Changes to this GuideUser Guide SoundPoint IP 330/320 Contents Using the Basic Features of Your SoundPoint IP 330/320 Phone Troubleshooting Your SoundPoint IP 330/320 PhoneContents User Guide SoundPoint IP 330/320 Viii Getting Started with Your SoundPoint IP 330/320 Phone Parts List Assembling Your SoundPoint IP 330/320 Phone Connecting Network and Power Source Connecting the Handset and Optional HeadsetHandset Headset Attaching the Base Place all cords in the recessed area below the modular jacks Registering the Phone Features of Your SoundPoint IP 330/320 Phone User Guide SoundPoint IP 330/320 Hookswitch Before You Use Your SoundPoint IP 330/320 PhonePress Or hold Down to scroll through Lists Entry modes User Guide SoundPoint IP 330/320 Customizing Your SoundPoint IP 330/320 Phone Configuring Basic Settings Appearance of Time and DateHeadset Memory Mode Display ContrastHeadset Hookswitch Ring Type Language SupportDirectory Search Managing Call Lists Managing Contacts Adding ContactsCustomizing Your SoundPoint IP 330/320 Phone Adding Contacts From Call Lists Add Contacts From Corporate Directory Editing Contacts Deleting Contacts Placing a Call to a Contact Searching For a ContactManaging Incoming Calls Distinguishing CallsRejecting Calls Diverting Calls Supporting Multiple Line Keys Per Line System CustomizationsSupporting Multiple Lines Supporting Shared Lines User Guide SoundPoint IP 330/320 Using the Basic Features of Your SoundPoint IP 330/320 Phone Placing a Call To place a call using the handset Answering a Call Duration and destination Press To place the original call on hold Ending a Call Redialing Adjusting the VolumeMuting the Microphone Placing a Call on HoldSetting Up Conferences Call the first partyTo split a conference call Transferring Calls To transfer a call onForwarding Calls Press and select Features Forward Enabling Do Not Disturb Features Speed Dial Assigning Speed Dial IndexesTo assign a new speed dial key Using Voice Mail User Guide SoundPoint IP 330/320 Using Automatic Call Distribution Select Features ACD Login/Logout Using Multiple Call Appearances Select Features ACD Agent AvailabilitUser Guide SoundPoint IP 330/320 Managing Buddies Using Buddy ListsPresence To add or delete a contact from your buddy list Select Features Presence Buddy Status Integrating With Microsoft Live Communications ServerRestarting Your Phone To restart the phone User Guide SoundPoint IP 330/320 Troubleshooting Your SoundPoint IP 330/320 Phone Power and Startup Symptom Problem Corrective ActionControls Access to Screens and Systems To Restarting Your Phone onCalling Check same status of handset Displays Your Phone onAudio Regulatory Notices Polycom Limited Warranty and Limitation Liability CE and Vcci Mark Safety and Compliance Russian Compliance Index User Guide SoundPoint IP 330/320 Index User Guide SoundPoint IP 330/320 Index