Nortel Networks 330, 320 Using Multiple Call Appearances, Select Features ACD Agent Availabilit

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Using the Advanced Features of Your SoundPoint IP 330/320 Phone

8.Enter your password and press the Login soft key.

9.Press repeatedly to return to the idle display.

To log out of the ACD:

1. Press .

2.Select Features > ACD Login/Logout...

3.Select Logout.

4.Press repeatedly to return to the idle display.

To set ACD agent availability:

1. Press .

2.Select Features > ACD Agent Availabilit...

3.Use and to switch between Available and Unavailable settings.

4.Press to select the setting.

5.Press repeatedly to return to the idle display.

Repeat steps 1 to 5 to manually set the ACD agent to unavailable.

Using Multiple Call Appearances

Each line on the phone can be configured to have one or more call appearances. More than one call appearances is useful if there is an active call and an incoming call arrives.

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Contents User Guide for the Polycom SoundPoint IP 330/320 Phone Trademark Information Changes to this Guide About This GuideUser Guide SoundPoint IP 330/320 Contents Troubleshooting Your SoundPoint IP 330/320 Phone Using the Basic Features of Your SoundPoint IP 330/320 PhoneContents User Guide SoundPoint IP 330/320 Viii Getting Started with Your SoundPoint IP 330/320 Phone Parts List Assembling Your SoundPoint IP 330/320 Phone Connecting the Handset and Optional Headset Connecting Network and Power SourceHandset Headset Attaching the Base Place all cords in the recessed area below the modular jacks Registering the Phone Features of Your SoundPoint IP 330/320 Phone User Guide SoundPoint IP 330/320 Before You Use Your SoundPoint IP 330/320 Phone HookswitchPress Or hold Down to scroll through Lists Entry modes User Guide SoundPoint IP 330/320 Customizing Your SoundPoint IP 330/320 Phone Appearance of Time and Date Configuring Basic SettingsDisplay Contrast Headset Memory ModeHeadset Hookswitch Language Support Ring TypeDirectory Search Managing Call Lists Adding Contacts Managing ContactsCustomizing Your SoundPoint IP 330/320 Phone Adding Contacts From Call Lists Add Contacts From Corporate Directory Editing Contacts Deleting Contacts Searching For a Contact Placing a Call to a ContactDistinguishing Calls Managing Incoming CallsRejecting Calls Diverting Calls System Customizations Supporting Multiple LinesSupporting Multiple Line Keys Per Line Supporting Shared Lines User Guide SoundPoint IP 330/320 Using the Basic Features of Your SoundPoint IP 330/320 Phone Placing a Call To place a call using the handset Answering a Call Duration and destination Press To place the original call on hold Ending a Call Placing a Call on Hold Adjusting the VolumeMuting the Microphone RedialingCall the first party Setting Up ConferencesTo split a conference call To transfer a call on Transferring CallsForwarding Calls Press and select Features Forward Enabling Do Not Disturb Assigning Speed Dial Indexes Features Speed DialTo assign a new speed dial key Using Voice Mail User Guide SoundPoint IP 330/320 Using Automatic Call Distribution Select Features ACD Login/Logout Select Features ACD Agent Availabilit Using Multiple Call AppearancesUser Guide SoundPoint IP 330/320 Using Buddy Lists PresenceManaging Buddies To add or delete a contact from your buddy list Integrating With Microsoft Live Communications Server Select Features Presence Buddy StatusRestarting Your Phone To restart the phone User Guide SoundPoint IP 330/320 Troubleshooting Your SoundPoint IP 330/320 Phone Symptom Problem Corrective Action Power and StartupControls To Restarting Your Phone on Access to Screens and SystemsCalling Check same status of handset Your Phone on DisplaysAudio Regulatory Notices Polycom Limited Warranty and Limitation Liability CE and Vcci Mark Safety and Compliance Russian Compliance Index User Guide SoundPoint IP 330/320 Index User Guide SoundPoint IP 330/320 Index