Nortel Networks 320, 330 manual Check same status of handset

Page 76

User Guide SoundPoint IP 330/320

Symptom	Problem	Corrective Action

The phone does not ring.	Ring setting or volume is low.	Do one of the following steps:
		• Adjust the ringing level from the front
		panel using the volume up/down keys.
		• Check same status of handset,
		headset (if connected) and through
		the Hands-Free Speakerphone.

	Outbound or inbound calling is	Do one of the following steps:
	unsuccessful.	• Place a call to the phone under
		investigation. Check that the display
		indicates incoming call information.
		• Lift the handset. Ensure dial tone is
		present and place a call to another
		extension or number. Check that the
		display changes in response.

	You turned off the ringer.	Do one of the following steps:
		• When there is an incoming call, lift the
		handset, press Speakerphone key or
		press Headset key and you will get a
		dialtone.
		• Pressing the ringing Line Key or
		Answer soft key will answer the call.
		• If the handset is off-hook when
		Answer soft key or Line Key is
		pressed, the call is routed to the
		handset.
		• If the handset is on-hook when
		Answer soft key or Line Key is
		pressed, the call is routed to the
		speaker.

“Service Unavailable” is	The user pressed the New Call	Do one of the following steps:
displayed on the graphic display.	soft key, dialed a number with the	• Check with the system administrator
	handset on-hook, attempted to	• Check with the system administrator
	handset on-hook, attempted to	to see when your phone will be
	make a call from the contact	to see when your phone will be
	make a call from the contact	registered.
	directory when the phone was	registered.
	directory when the phone was
	not registered.

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Contents User Guide for the Polycom SoundPoint IP 330/320 Phone Trademark Information About This Guide Changes to this GuideUser Guide SoundPoint IP 330/320 Contents Using the Basic Features of Your SoundPoint IP 330/320 Phone Troubleshooting Your SoundPoint IP 330/320 PhoneContents User Guide SoundPoint IP 330/320 Viii Getting Started with Your SoundPoint IP 330/320 Phone Parts List Assembling Your SoundPoint IP 330/320 Phone Connecting Network and Power Source Connecting the Handset and Optional HeadsetHandset Headset Attaching the Base Place all cords in the recessed area below the modular jacks Registering the Phone Features of Your SoundPoint IP 330/320 Phone User Guide SoundPoint IP 330/320 Hookswitch Before You Use Your SoundPoint IP 330/320 PhonePress Or hold Down to scroll through Lists Entry modes User Guide SoundPoint IP 330/320 Customizing Your SoundPoint IP 330/320 Phone Configuring Basic Settings Appearance of Time and DateHeadset Memory Mode Display ContrastHeadset Hookswitch Ring Type Language SupportDirectory Search Managing Call Lists Managing Contacts Adding ContactsCustomizing Your SoundPoint IP 330/320 Phone Adding Contacts From Call Lists Add Contacts From Corporate Directory Editing Contacts Deleting Contacts Placing a Call to a Contact Searching For a ContactManaging Incoming Calls Distinguishing CallsRejecting Calls Diverting Calls Supporting Multiple Lines System CustomizationsSupporting Multiple Line Keys Per Line Supporting Shared Lines User Guide SoundPoint IP 330/320 Using the Basic Features of Your SoundPoint IP 330/320 Phone Placing a Call To place a call using the handset Answering a Call Duration and destination Press To place the original call on hold Ending a Call Adjusting the Volume Muting the MicrophoneRedialing Placing a Call on HoldSetting Up Conferences Call the first partyTo split a conference call Transferring Calls To transfer a call onForwarding Calls Press and select Features Forward Enabling Do Not Disturb Features Speed Dial Assigning Speed Dial IndexesTo assign a new speed dial key Using Voice Mail User Guide SoundPoint IP 330/320 Using Automatic Call Distribution Select Features ACD Login/Logout Using Multiple Call Appearances Select Features ACD Agent AvailabilitUser Guide SoundPoint IP 330/320 Presence Using Buddy ListsManaging Buddies To add or delete a contact from your buddy list Select Features Presence Buddy Status Integrating With Microsoft Live Communications ServerRestarting Your Phone To restart the phone User Guide SoundPoint IP 330/320 Troubleshooting Your SoundPoint IP 330/320 Phone Power and Startup Symptom Problem Corrective ActionControls Access to Screens and Systems To Restarting Your Phone onCalling Check same status of handset Displays Your Phone onAudio Regulatory Notices Polycom Limited Warranty and Limitation Liability CE and Vcci Mark Safety and Compliance Russian Compliance Index User Guide SoundPoint IP 330/320 Index User Guide SoundPoint IP 330/320 Index