Nortel Networks manual User Guide SoundPoint IP 330/320

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User Guide SoundPoint IP 330/320

For example, the first figure shows Line 2 in a held call with Dean at extension 1703 and Line 1 has a call on hold.

The second figure shows Line 1 holding a call from Bob at extension 1701.

To answer an incoming call when configured for multiple call appearances:

¾Do one of the following steps:

—Press

to put the original call on hold and then answer the

incoming call.

—Answer the incoming call during the Call Waiting prompt (first 10 seconds).

Soft key labels are updated on the display with Ignore, Answer, and Reject.

— Wait for the Call Waiting prompt to disappear, use	to scroll to
the incoming call, and then answer the incoming call.

This places the original call on hold and refreshes the soft key labels.

If two or more call appearances are in use, one will appear on the display and the total number will be indicated by a counter at the top right corner of the display. For example “3/4” indicates that the highlighted call is the third one out of a total of four.

You can also place another outbound call on the same first line. Press

during the first call and press the NewCall soft key to obtain dial tone for a second call.

4 - 4

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Contents User Guide for the Polycom SoundPoint IP 330/320 Phone Trademark Information About This Guide Changes to this GuideUser Guide SoundPoint IP 330/320 Contents Using the Basic Features of Your SoundPoint IP 330/320 Phone Troubleshooting Your SoundPoint IP 330/320 PhoneContents User Guide SoundPoint IP 330/320 Viii Getting Started with Your SoundPoint IP 330/320 Phone Parts List Assembling Your SoundPoint IP 330/320 Phone Connecting Network and Power Source Connecting the Handset and Optional HeadsetHandset Headset Attaching the Base Place all cords in the recessed area below the modular jacks Registering the Phone Features of Your SoundPoint IP 330/320 Phone User Guide SoundPoint IP 330/320 Hookswitch Before You Use Your SoundPoint IP 330/320 PhonePress Or hold Down to scroll through Lists Entry modes User Guide SoundPoint IP 330/320 Customizing Your SoundPoint IP 330/320 Phone Configuring Basic Settings Appearance of Time and DateHeadset Memory Mode Display ContrastHeadset Hookswitch Ring Type Language SupportDirectory Search Managing Call Lists Managing Contacts Adding ContactsCustomizing Your SoundPoint IP 330/320 Phone Adding Contacts From Call Lists Add Contacts From Corporate Directory Editing Contacts Deleting Contacts Placing a Call to a Contact Searching For a ContactManaging Incoming Calls Distinguishing CallsRejecting Calls Diverting Calls Supporting Multiple Lines System CustomizationsSupporting Multiple Line Keys Per Line Supporting Shared Lines User Guide SoundPoint IP 330/320 Using the Basic Features of Your SoundPoint IP 330/320 Phone Placing a Call To place a call using the handset Answering a Call Duration and destination Press To place the original call on hold Ending a Call Adjusting the Volume Muting the MicrophoneRedialing Placing a Call on HoldSetting Up Conferences Call the first partyTo split a conference call Transferring Calls To transfer a call onForwarding Calls Press and select Features Forward Enabling Do Not Disturb Features Speed Dial Assigning Speed Dial IndexesTo assign a new speed dial key Using Voice Mail User Guide SoundPoint IP 330/320 Using Automatic Call Distribution Select Features ACD Login/Logout Using Multiple Call Appearances Select Features ACD Agent AvailabilitUser Guide SoundPoint IP 330/320 Presence Using Buddy ListsManaging Buddies To add or delete a contact from your buddy list Select Features Presence Buddy Status Integrating With Microsoft Live Communications ServerRestarting Your Phone To restart the phone User Guide SoundPoint IP 330/320 Troubleshooting Your SoundPoint IP 330/320 Phone Power and Startup Symptom Problem Corrective ActionControls Access to Screens and Systems To Restarting Your Phone onCalling Check same status of handset Displays Your Phone onAudio Regulatory Notices Polycom Limited Warranty and Limitation Liability CE and Vcci Mark Safety and Compliance Russian Compliance Index User Guide SoundPoint IP 330/320 Index User Guide SoundPoint IP 330/320 Index