Nortel Networks 330, 320 manual Controls

Page 73

		Troubleshooting Your SoundPoint IP 330/320 Phone

Controls

Symptom	Problem	Corrective Action

The dial pad does not work.	The dial pad on the SoundPoint	Do one of the following steps:
	IP 330/320 phone does not	• Check for a response from other
	respond.	• Check for a response from other
	respond.		feature keys or from the dialpad.
			feature keys or from the dialpad.
		• Place a call to the phone from a known
			working telephone. Check for display
			updates.
		• Press the Menu key followed by
			System Status and Server Status to
			check if the telephone is registered
			correctly to the server.
		• Press the Menu key followed by
			System Status and Network Statistics.
			Scroll down to see if LAN port shows
			active or Inactive.
		• Check the termination at the switch or
			hub end of the network LAN cable.
			Ensure that the switch/hub port
			connected to the telephone is
			operational (if not accessible, contact
			your system administrator).
		•	Before restarting your phone, contact
			your system administrator, since this
			may allow more detailed
			troubleshooting to occur before losing
			any current status information.

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Contents User Guide for the Polycom SoundPoint IP 330/320 Phone Trademark Information Changes to this Guide About This GuideUser Guide SoundPoint IP 330/320 Contents Troubleshooting Your SoundPoint IP 330/320 Phone Using the Basic Features of Your SoundPoint IP 330/320 PhoneContents User Guide SoundPoint IP 330/320 Viii Getting Started with Your SoundPoint IP 330/320 Phone Parts List Assembling Your SoundPoint IP 330/320 Phone Connecting the Handset and Optional Headset Connecting Network and Power SourceHandset Headset Attaching the Base Place all cords in the recessed area below the modular jacks Registering the Phone Features of Your SoundPoint IP 330/320 Phone User Guide SoundPoint IP 330/320 Before You Use Your SoundPoint IP 330/320 Phone HookswitchPress Or hold Down to scroll through Lists Entry modes User Guide SoundPoint IP 330/320 Customizing Your SoundPoint IP 330/320 Phone Appearance of Time and Date Configuring Basic SettingsDisplay Contrast Headset Memory ModeHeadset Hookswitch Language Support Ring TypeDirectory Search Managing Call Lists Adding Contacts Managing ContactsCustomizing Your SoundPoint IP 330/320 Phone Adding Contacts From Call Lists Add Contacts From Corporate Directory Editing Contacts Deleting Contacts Searching For a Contact Placing a Call to a ContactDistinguishing Calls Managing Incoming CallsRejecting Calls Diverting Calls Supporting Multiple Lines System CustomizationsSupporting Multiple Line Keys Per Line Supporting Shared Lines User Guide SoundPoint IP 330/320 Using the Basic Features of Your SoundPoint IP 330/320 Phone Placing a Call To place a call using the handset Answering a Call Duration and destination Press To place the original call on hold Ending a Call Muting the Microphone Adjusting the VolumeRedialing Placing a Call on HoldCall the first party Setting Up ConferencesTo split a conference call To transfer a call on Transferring CallsForwarding Calls Press and select Features Forward Enabling Do Not Disturb Assigning Speed Dial Indexes Features Speed DialTo assign a new speed dial key Using Voice Mail User Guide SoundPoint IP 330/320 Using Automatic Call Distribution Select Features ACD Login/Logout Select Features ACD Agent Availabilit Using Multiple Call AppearancesUser Guide SoundPoint IP 330/320 Presence Using Buddy ListsManaging Buddies To add or delete a contact from your buddy list Integrating With Microsoft Live Communications Server Select Features Presence Buddy StatusRestarting Your Phone To restart the phone User Guide SoundPoint IP 330/320 Troubleshooting Your SoundPoint IP 330/320 Phone Symptom Problem Corrective Action Power and StartupControls To Restarting Your Phone on Access to Screens and SystemsCalling Check same status of handset Your Phone on DisplaysAudio Regulatory Notices Polycom Limited Warranty and Limitation Liability CE and Vcci Mark Safety and Compliance Russian Compliance Index User Guide SoundPoint IP 330/320 Index User Guide SoundPoint IP 330/320 Index