Nortel Networks 330, 320 manual Controls

Page 73

 

 

Troubleshooting Your SoundPoint IP 330/320 Phone

 

 

 

 

Controls

 

 

 

 

 

 

Symptom

Problem

Corrective Action

 

 

 

The dial pad does not work.

The dial pad on the SoundPoint

Do one of the following steps:

 

IP 330/320 phone does not

Check for a response from other

 

respond.

 

 

feature keys or from the dialpad.

 

 

 

 

 

Place a call to the phone from a known

 

 

 

working telephone. Check for display

 

 

 

updates.

 

 

Press the Menu key followed by

 

 

 

System Status and Server Status to

 

 

 

check if the telephone is registered

 

 

 

correctly to the server.

 

 

Press the Menu key followed by

 

 

 

System Status and Network Statistics.

 

 

 

Scroll down to see if LAN port shows

 

 

 

active or Inactive.

 

 

Check the termination at the switch or

 

 

 

hub end of the network LAN cable.

 

 

 

Ensure that the switch/hub port

 

 

 

connected to the telephone is

 

 

 

operational (if not accessible, contact

 

 

 

your system administrator).

 

 

Before restarting your phone, contact

 

 

 

your system administrator, since this

 

 

 

may allow more detailed

 

 

 

troubleshooting to occur before losing

 

 

 

any current status information.

 

 

 

 

5 - 3

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Contents User Guide for the Polycom SoundPoint IP 330/320 Phone Trademark Information Changes to this Guide About This GuideUser Guide SoundPoint IP 330/320 Contents Troubleshooting Your SoundPoint IP 330/320 Phone Using the Basic Features of Your SoundPoint IP 330/320 PhoneContents User Guide SoundPoint IP 330/320 Viii Getting Started with Your SoundPoint IP 330/320 Phone Parts List Assembling Your SoundPoint IP 330/320 Phone Connecting the Handset and Optional Headset Connecting Network and Power SourceHandset Headset Attaching the Base Place all cords in the recessed area below the modular jacks Registering the Phone Features of Your SoundPoint IP 330/320 Phone User Guide SoundPoint IP 330/320 Before You Use Your SoundPoint IP 330/320 Phone HookswitchPress Or hold Down to scroll through Lists Entry modes User Guide SoundPoint IP 330/320 Customizing Your SoundPoint IP 330/320 Phone Appearance of Time and Date Configuring Basic SettingsDisplay Contrast Headset Memory ModeHeadset Hookswitch Language Support Ring TypeDirectory Search Managing Call Lists Adding Contacts Managing ContactsCustomizing Your SoundPoint IP 330/320 Phone Adding Contacts From Call Lists Add Contacts From Corporate Directory Editing Contacts Deleting Contacts Searching For a Contact Placing a Call to a ContactDistinguishing Calls Managing Incoming CallsRejecting Calls Diverting Calls Supporting Multiple Lines System CustomizationsSupporting Multiple Line Keys Per Line Supporting Shared Lines User Guide SoundPoint IP 330/320 Using the Basic Features of Your SoundPoint IP 330/320 Phone Placing a Call To place a call using the handset Answering a Call Duration and destination Press To place the original call on hold Ending a Call Muting the Microphone Adjusting the VolumeRedialing Placing a Call on HoldCall the first party Setting Up ConferencesTo split a conference call To transfer a call on Transferring CallsForwarding Calls Press and select Features Forward Enabling Do Not Disturb Assigning Speed Dial Indexes Features Speed DialTo assign a new speed dial key Using Voice Mail User Guide SoundPoint IP 330/320 Using Automatic Call Distribution Select Features ACD Login/Logout Select Features ACD Agent Availabilit Using Multiple Call AppearancesUser Guide SoundPoint IP 330/320 Presence Using Buddy ListsManaging Buddies To add or delete a contact from your buddy list Integrating With Microsoft Live Communications Server Select Features Presence Buddy StatusRestarting Your Phone To restart the phone User Guide SoundPoint IP 330/320 Troubleshooting Your SoundPoint IP 330/320 Phone Symptom Problem Corrective Action Power and StartupControls To Restarting Your Phone on Access to Screens and SystemsCalling Check same status of handset Your Phone on DisplaysAudio Regulatory Notices Polycom Limited Warranty and Limitation Liability CE and Vcci Mark Safety and Compliance Russian Compliance Index User Guide SoundPoint IP 330/320 Index User Guide SoundPoint IP 330/320 Index