Nortel Networks 3456, NN43080-100 manual Placing calls on hold

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Feature overview

To answer the call:

•Click on the found on the IP Softphone 3456 interface. or

•Click on the found on the desktop pop-up.

To reject the call and forward it to your voicemail service (if configured), click

on .

Placing calls on hold

Calls can be placed on hold at any time. When a call is on hold, you cannot hear the caller and they cannot hear you. When a call is on hold, the message

‘Call on hold’ is displayed on the screen and the hold button is highlighted.

Nortel Communication Server 1000

IP Softphone 3456 User Guide

NN43080-100 01.02

6.0 12 June 2009

Copyright © 2009 Nortel Networks

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Contents IP Softphone 3456 User Guide Page Contents Troubleshooting Other changes FeaturesRevision history Your new IP Softphone NavigationRequirements Nortel preferred configurationsOnline help Related publicationsStarting up Feature overviewScreen layout SigningMaking a call Feature overview Receiving calls Placing calls on hold Hold and open another call Hold and resumeCall Transfers MuteCall waiting Select Transfer this call Blind TransferFeature overview Click on Call then Transfer Announced TransferFeature overview Creating a Quick Transfer List Quick Transfer ListFeature overview Click the Add button Quick Transfer List Transfers Creating Contacts ContactsFeature overview Viewing Contacts Dialling Contacts Selecting Add to Conference Conference CallsFeature overview Managing Conference Calls Removing Participants Suspending a Conference Disbanding ConferencesVoicemail Voicemail SettingsFeature overview Video Phone Accessing VoicemailMaking a Video Call Video Conferencing Receiving a Video CallManaging Conference Calls Disbanding Conferences Suspending a Conference Call Detail Reporting Configuration changes do not workPage IP Softphone 3456 User Guide