Nortel Networks NN43080-100, 3456 manual Creating a Quick Transfer List

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Feature overview

7 The call is transferred to the destination and your phone hangs up.

Quick Transfer List

A quick transfer list can be created to provide users with fast access to common transfer destinations – for example, a Personnel Assistant (PA) may require fast access to a select group of managers that they commonly field calls for. Once created, a quick transfer list can be accessed during an active call and the caller can be transferred quickly to any of the numbers.

Note: When you transfer a call using the quick transfer list, you are in effect performing a blind. In other words, you will not be able to announce the call; the caller is simply passed directly to the destination whether the recipient is available or not.

Any number in the quick transfers list can be selected as the Default transfer number. Calls can be quickly transferred to the Default number by simply

clicking the Default Transfer button .

Creating a Quick Transfer List

A quick transfer list can be made up of as many contacts as you wish; however, the longer the list, the longer it takes you to find the right contact during a call, thereby defeating the object of the quick transfe’ list.

Nortel Communication Server 1000

IP Softphone 3456 User Guide

NN43080-100 01.02

6.0 12 June 2009

Copyright © 2009 Nortel Networks

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Contents IP Softphone 3456 User Guide Page Contents Troubleshooting Revision history FeaturesOther changes Navigation Your new IP SoftphoneNortel preferred configurations RequirementsOnline help Related publicationsFeature overview Starting upSigning Screen layoutMaking a call Feature overview Receiving calls Placing calls on hold Hold and resume Hold and open another callCall waiting MuteCall Transfers Blind Transfer Select Transfer this callFeature overview Announced Transfer Click on Call then TransferFeature overview Quick Transfer List Creating a Quick Transfer ListFeature overview Click the Add button Quick Transfer List Transfers Contacts Creating ContactsFeature overview Viewing Contacts Dialling Contacts Conference Calls Selecting Add to ConferenceFeature overview Managing Conference Calls Removing Participants Disbanding Conferences Suspending a ConferenceVoicemail Settings VoicemailFeature overview Accessing Voicemail Video PhoneMaking a Video Call Receiving a Video Call Video ConferencingManaging Conference Calls Disbanding Conferences Suspending a Conference Configuration changes do not work Call Detail ReportingPage IP Softphone 3456 User Guide
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