Nortel Networks 3456, NN43080-100 manual Mute, Call Transfers, Call waiting

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Feature overview

Call waiting

When you are on a call and another call comes in, the phone rings and the second call appears in a tab on the phone screen. To answer the call and place the current call on hold, click the new caller tab. The new call is answered when you click the tab, so there is no need to click the green answer button.

Mute

At any time during a call, you can mute your microphone so that the caller cannot hear what you are saying; you, however, are still be able to hear them.

To mute a call, click on the Mute button (the Mute button is only displayed during calls).

Call Transfers

The IP Softphone 3456 offers users a number of different ways to transfer calls:

•Blind transfer – Pass a call directly to another extension without waiting for an acknowledgment or busy signal from the destination.

•Announced transfer – Ring the destination extension first and announce the call before transferring it through.

Nortel Communication Server 1000

IP Softphone 3456 User Guide

NN43080-100 01.02

6.0 12 June 2009

Copyright © 2009 Nortel Networks

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Contents
IP Softphone 3456 User Guide Page Contents Troubleshooting Features Other changesRevision history Your new IP Softphone NavigationRelated publications Nortel preferred configurationsRequirements Online helpStarting up Feature overviewScreen layout SigningMaking a call Feature overview Receiving calls Placing calls on hold Hold and open another call Hold and resumeMute Call TransfersCall waiting Select Transfer this call Blind TransferFeature overview Click on Call then Transfer Announced TransferFeature overview Creating a Quick Transfer List Quick Transfer ListFeature overview Click the Add button Quick Transfer List Transfers Creating Contacts ContactsFeature overview Viewing Contacts Dialling Contacts Selecting Add to Conference Conference CallsFeature overview Managing Conference Calls Removing Participants Suspending a Conference Disbanding ConferencesVoicemail Voicemail SettingsFeature overview Video Phone Accessing VoicemailMaking a Video Call Video Conferencing Receiving a Video CallManaging Conference Calls Disbanding Conferences Suspending a Conference Call Detail Reporting Configuration changes do not workPage IP Softphone 3456 User Guide