Nortel Networks 3100 manual Getting help through a Nortel distributor or reseller

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How to get help

Getting help from a specialist by using an Express Routing Code

To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to:

www.nortel.com/erc

Getting help through a Nortel distributor or reseller

If you purchased a service contract for your Nortel product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller.

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Contents Nortel Mobile Communication Client 3100 for Nokia Page Contents MCC 3100 configuration Acronyms Contents Other changes FeaturesNew in this release Revision historyNew in this release Getting help over the phone from a Nortel Solutions Center How to get helpGetting help from the Nortel Web site Getting help through a Nortel distributor or reseller MCC 3100 features IntroductionBefore you begin System and network requirementsImportant Notice Network specificationsSystem requirements About this guide Server specificationRelated publications Software installation Installing the MCC 3100 for Nokia software from a computerNokia phone browser installs Click File ManagerInstalling the MCC 3100 for Nokia software over the air Select Tools App. mgrMoving the MCC 3100 icon to the menu screen Select InstallatSelect Move To Menu Upgrading the MCC 3100 for Nokia software from a computer Uninstalling the MCC 3100 for Nokia software Upgrading the MCC 3100 for Nokia software over the airCA root certificate installation On the Menu screen, select Office File mgr Documents Select Options OpenInitial configuration MCC 3100 configurationConfiguring initial Nokia parameters System Settings Preferences System settings Outgoing Call Service DN structureConfiguring your system settings System Settings fieldsField Settings Personal preferences Configuring your personal preferencesPreferences screen fields Field Settings Call settings Configuring your call settingsCall Settings Basic functions Starting and exiting the MCC 3100 applicationLogging on and logging off Hiding the MCC 3100 applicationOverview of the main screen Status panelGroups link Recent link and preview panelFriends link and preview panel Corp Dir linkNavigating screens Accessing screensShortcut Keys Green call and red hangup buttons Accessing HelpShortcut keys Help screen Basic functions Friends Advanced functionsAdding a friend New friend screen Adding a friendField Settings Importing a friend To add a friend from the Logs screenEditing a friend To add a friend from the Search Results screenTo edit a friend Edit friend screenDeleting a friend Searching the corporate directoryTo delete a friend from the MCC 3100 local address book Search results screen Placing Calls Direct Outbound modeCall modes Call-me-First mode Calling from your extension Calling a friendDialing a number Advanced call To place an Advanced CallPlace call prefix Receiving calls Incoming callAdding a group GroupsAdding friends to a group Managing friends in a group Add to group screenGroup management screen Managing a group Placing and managing group callsInitiating a group call Group-Call screenManaging group calls Joining a group call that is in progress Leaving or ending a group callLogging Events Viewing entries on the main screenViewing entries on the Logs screen Logs screenCall icons Deleting entries in the Logs screen Sorting entries on the Logs screenTo delete one entry To delete all entries Managing voice mailCalling voice mail system Voice mail message waiting indicationMCG 3100 calls the voice mail server Advanced functions Acronyms AcronymsVPN Page Legal Notice

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